Medical Customer Service

SUMMARY

EXPERIENCE

VALERIE CARNEY

*** ********* *****, ***********, ** 25403

H: 443-***-**** **********@*****.***

I am a versatile, detail oriented administrator with over 35 years of experience working in a medical or hospital environment. A U.S. Navy retiree with a strong leadership and training background. I have worked in six medical centers and a variety of clinical and administrative seings.

PHYSICIANS MANAGEMENT GROUP/MARYLAND PRIMARY CARE PHYSICIANS Director of Quality Services Millersville, MD July 2007 - March 2016 A strong member of the Operations Team for the corporate office of a large Primary Care Group. An effective member of the Clinical Performance Commiee, Payer Contracting Commiee and Meaningful Use and CareFirst PCMH teams. Served on a variety of sub-commiees: Emergency Preparedness, Peer Review and NCQA; supporting operational needs of the company and completing regulatory research to ensure compliance. HIPAA Instructor providing initial, annual and site specific training, including updating the training program for HIPAA Mega-Rule. Manager of support programs including DOT Physical documentation and UHC Premium Designation program. Direct supervisor of Operations Staff with a variety of responsibilities including Safety, Clinical Training and Credentialing. Maintained schedules and timekeeping. Annual Salary:$64,800; 40 hour work week.

UNIVERSITY PHYSICIANS INC

Practice Supervisor. Otorhinolaryngology Department Baltimore, MD April 2006 - March 2007 Direct Supervisor of all activities in the medical practice including clinical and support staff; supervising registration, appointment scheduling, co-pay collection, patient flow in a busy hospital based and private practice environment. Provided direction for surgical posting and referral coordination staff as well as medical records for the private practice patients.Annual Salary: $52,000; 40 hour work week. WALTER REED ARMY MEDICAL CENTER

Administrative Supervisor, Radiation Oncology Service Washington, DC January 2001 - April 2006 Supervised administrative practices within Radiation Oncology; scheduling, medical records, data entry and coding. Improved staff data entry resulting in 3rd Party Revenue increase of $160K. Contributed to successful completion of JCAHO and Military IG inspections, OSHA Safety inspections. Provided administrative support to the Chief of Service and Chief, Clinical Physics to include schedule maintenance, correspondence preparation and military travel orders. Collected and ensured timely submission of quality assurance data, credentialing requirements, physician utilization and timekeeper data. Liaison between clinical and administrative staff to support clinical operations, provided administrative support to nursing staff and residents. Member of the Quality Improvement Team. Annual Salary:$48,000; 40 hour work week. NAVAL SECURITY GROUP ACTIVITY

Senior Medical Department Representative Fort Meade, MD June 1996 - September 2000 Medical Programs Advisor to the Commanding Officer. Managed the Medical Administrative Office, direct supervisor of five Navy Hospital Corpsmen and military supervisor for 21 personnel working in four work centers. Responsible for the maintenance of over 1500 Active Duty Military records. Oriented over 1000 military members on TRICARE benefits during transition period. Provided training to command personnel on a variety of military and health related topics. Coordinated overseas screening for military personnel and their families. Liaison with National Naval Medical Center and Walter Reed Army Medical Center for patient care, consults and appointments. Annual Salary: $36,672; 40+ hour work week. NAVAL HOSPITAL

Assistant Department Head, Customer Relations Department Camp Pendleton, CA May 1995 - May 1996 Patient Advocate assisting in the smooth resolution of customer complaints or concerns, interfacing with all levels of the Medical Command. Developed and maintained a database to track customer concerns, resolutions, and customer service trends. Provided training in customer relations to medical officers, clinical personnel and departmental customer relations representatives. Drafted and prepared correspondence to beneficiaries in response to their concerns for the Commanding Officer's signature. Supervised 25 clinical customer service representatives. Chairman of a Project Action Training Team and the First and Second Class Pey Officers Association. Annual Salary: $29,976; 40+ hour work week. NAVY ADVANCED MEDICAL ADMINISTRATION TECHNICIAN SCHOOL Student San Diego, CA July 1994 - March 1995

Student from July 1994 - March 1995. Completed training for the Hospital Corpsman Specialty: Advanced Medical Administration Technician with a GPA of 96.5. Administrative Assistant at the school from March 1995 through May 1995 while awaiting military orders. Annual Salary $28,776; 40 hour work week. NAVAL MEDICAL CENTER

Staff Hospital Corpsman Portsmouth, VA July 1989 - June 1994 Head Enlisted Advancement Section, Education and Training Department: Coordinated and taught enlisted advancement preparation classes in Patient Care, Health Care Administration, Immunizations and NBC Warfare. Maintained database of over 1200 personnel, ensuring their eligibility for advancement examinations. Prepared service record entries and correspondence. Assistant Public Affairs Officer: Prepared press releases, coordinated community relations program. Arranged and conducted tours of Naval Medical Center's historic landmarks as part of the Portsmouth Historic Trolley Tour working with the Portsmouth Chamber of Commerce. Developed a command history program for presentation to guests and wrote articles for the command and local military newspaper. While assigned at the Naval Medical Center, Portsmouth I deployed during Operation Desert Shield/Desert Storm with the Advance Party team which built and then staffed Fleet Hospital, Five, a mobile tent hospital in Saudi Arabia. Once the hospital was built, I worked in the Administrative Office, completing admission paperwork, coordinating medical evacuations and providing other administrative assistance for the Hospital EDUCATION

Administrator.

Annual Salary:$28,176; 40+ hour work week.

ASSOCIATE OF ARTS

St Leo University

Hampton, VA

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