Customer Service Data Entry

Tua Murphy

Moreno Valley, CA *****

*************@*****.***

OBJECTIVE

To obtain a position that will give me the opportunity to apply all organizational experience that I have gained throughout my years of work and continue to grow as an effective team player with loyalty and commitment.

WORK EXPERIENCE

Arizona Department of Revenue Phoenix, AZ 2014 to 2016

● Prepares source data entry

● Opening and sorting mail,

● Verify and logging receipt of data, obtaining missing data.

● Records data by operating data entry equipment, also coding information resolving processing problems.

● Protects organization's value by keeping information confidential.

● Accomplish department and organization mission by completing related results as needed.

Trinity Broadcasting Network Santa Ana, CA 2012 to 2014

● Assist customers with prayer needs

● Respond to all customers inquires and complaints.

● Handled over 150 calls daily with a high level energy

● Processed all credit card payments, verifying all information

● Update change of addresses

● Direct customers to the appropriate department to further meet their needs. Office Depot, Signal Hill, CA 2004 to 2009

● Repack all incoming orders

● Scan labels and product and put in correct bin

● Seal all pallets and verify all products

● Worked in other departments as well

● Label products & verifying all incoming orders

● Also QC pallets making sure all orders were in correct stores and sent out correctly. EDUCATION

High School Diploma James C ampbell High School Class of 1982 College Whittier Adult High School August 2011 2012 College University of Phoenix Feb 2006 2008

(Some college course work was completed)

SUMMARY OF QUALIFICATIONS

● Experienced in office management and logistical experience

● Proficient with Microsoft Office applications (Word, Excel, Power Point, Access), TAS, Vendor Batch, Legacy, Mainframe, and Brits.

● Key above the average of 12,000 keystrokes per hour

● 10 Key Skill

● Trainer skills

● Great communication skills

● Customer service

● Organizational

● People person

REFERENCES

Janice Swanner 602-***-****

Arizbeth Romero 602-***-****

Yvette Robles 602-***-****

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