Customer Service Microsoft Office

Tamiko Cooley

*** *. **** **. ***.***, Chicago, Illinois 60615 • 773-***-**** • *******@*****.***

Objective

Find employment with a company where my skills and experience will be an asset to the business while furthering my knowledge and abilities.

skills profile

Customer Service and Relations Filing and Data Archiving Multi-line Phone Switchboard

Training and Development Office Equipment Operations Computer operations

Microsoft Office Typing Problem Solving

Employment History

SHIFT LEAD

WALGREENS, CHICAGO, IL September 2014-Present

Serves as a liaison between management and non-management team members; ensures that excellent customer service is delivered to all customers; provides leadership to team members by communicating tasks from store manager, coaching on warehouse and vendor orders, and handling day to day cash function.

SECURITY OFFICER

SKY TECH ENTERPRISES, CHICAGO, IL May 2011- November 2013

Secured premises and personnel by patrolling property; monitored surveillance equipment; inspected buildings, equipment, and access points permitting entry; prevented losses and damages by reporting irregularities, informing violators of policy and procedures; completed reports by recording observations, information, occurrences, and surveillance activities; contributed to team effort by accomplishing related results as needed.

SECURITY OFFICER June 2010– May 2011

Securitas Security Services, Inc., Chicago, Il

Provided presence at the Art Institute of Chicago; monitored the facility to prevent loss and ensured the full protection of occupants; assisted patrons; and exercised sound judgment at all times.

CLERK COORDINATOR November 2006 – June2008

Mercy Hospital & Medical Center, Chicago, Il

Entered physician orders into hospital’s database; maintained medical records of patients receiving care; filed reports, results, and other documents related to medical records

Accomplishments:

Successfully trained individuals to greet patients, answer phones and perform basic clerical duties

Mastered the ability to multitask and prioritize work in a fast-paced environment with minimal supervision

RESIDENTIAL SUPPORT WORKER September 2005 - July 2006

Human Resource Development Institute (HRDI), Chicago, Illinois

Monitored clients (awake/sleep supervision) as well as facility to ensure safety; assisted clients in their daily functions (inside and outside activities); prepared and maintained appropriate documentation based upon clients daily functions and conducted client screenings along with urine drops

Accomplishments:

Provided leadership and coaching to juvenile residents which lead to positive behaviors and deterring poor life choices

Developed and coordinated activities and events for residents

CASHIER August 2003 – September 2005

University of Illinois (UIC) Parking Service, Chicago, Illinois

Operated the cash register, greeted and assisted customers and provided paperwork based upon daily transactions

Accomplishments:

Successfully managed the completion of daily reports, which consisted of balancing receipt and closing register

Provided excellent customer service at all times

Education

Master of Business Administration June 2009

University of Phoenix – Chicago Campus

Bachelor of Arts-Criminal justice May 2006

University of Illinois at Chicago

Military Service

Army National Guard: Active Member December 2008-August 2014

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