Engineer Support
Resume:
Anisur Rahman Cell: 612-***-****
Systems Administrator/Engineer e-mail: ******@*****.***
PROFILE
Proficient in all Microsoft Windows platforms (Server/Workstation)
Administration, Support and Maintenance of Linux (Red Hat) servers
Administration, Support and Maintenance VMware environment running on EMC
Build vSphere ESXi 5.1 servers for Virtual environment
Backup, Restore using CommVault and working with tabe library
Support and Maintenance of VM Ware vFabric Tomcat server on Linux (Red Hat)
Excellent verbal and written communication skills, including call tracking database entry, collaboration, and customer communication
Knowledge of Hyper-V virtualization of Servers, Desktop, VDI
Monitor and support of vFabric Tomcat servers using Hyperic
Knowledge of VM Ware virtualization of Servers (Linux and Windows)
Provided 24x7 supports on a rotating pager schedule.
Planned backup and disaster recovery strategies; and perform backups using Symantec Backup Exec for Windows servers, Exchange and MS SQL
Keeping standard software and hardware recommendations under review, and providing input into future IT strategy
TECHNOLOGY COVERAGE
Hardware: EMC Storage, HP & Dell Servers/Blades
Server Applications: Active Directory, MS Hyper-V, VMware vSphere, vMotion, IIS, Apache, vFabric Tomcat, Symantec, Firewall, Exchange 2003/2007, SQL Server Installation, Configuration 2005/2008, Symantec Backup Exec, EMC Retrospect Backup, CommVault backup
Networking: TCP/IP, DNS, DHCP, SMTP, VPN, NAT, LAN
Operating Systems: MS Windows, Red Hat Enterprise Linux, Oracle Enterprise Linux, CentOS
Applications: MS Office 2010, Front Page, Visio, Crystal reports, Norton Ghost,
Project Management: MS Project
EDUCATION, TRAINING & SEMINARS
Bachelor of Science, Minnesota State University, Mankato December, 2002
Major – Computer & Information Sciences
Minor – Management
Relevant Courses:
Systems Analysis and Design, Data Structures and Algorithm, Programming using Java, Data Communications and Networks, Computer Organization, Operating Systems, Database Management System
Recipient of:
-Minnesota In-State Tuition Scholarship
-Student Endowment Scholarship
-Information Technology Services Scholarship
Other Activities:
President of student association (PSA) at MSU
Involved with student activities held on campus and within the local community
PROFESSIONAL EXPERIENCE
Medline Industries, Inc., Mundelein, IL July 2015 to Current
CommVault Backup Administrator
Contract position at Medline Industries, Inc. in Mundelein, IL.
Build, configure, document, automate and administrator Windows Server Operating Systems physical and virtual hardware located in multiple branches around the world
Provide support of Active directory along with group policy to setup proper permissions and access for users and servers, create OU’s based on departments, servers and users
Resolve assigned user incidents and train team members on the resolution
Proactively identify and troubleshoot system related issues
Administrator and configure an Enterprise backup environment and perform restore activities
Monitor the performance, configure proper threshold alerting, and maintain the stability of the Windows Server platform
Install, configure and monitor systems with antivirus (Trend Micro, Symantec, End point)
Commvault Enterprise-class backup software architecture, configuration and administration
Backup including magnetic tape administration, environment tuning and monitoring
Windows Server 2003/2008/2012, installation, configuration and administration
VMware 5.5/6.0 Administration (provisioning, configuring, maintenance and troubleshoot)
Ability to engage and work with software and hardware vendors on remediating identified defects
Monitor systems with Solar wind and provide support and resolutions issues
Participate and streamline Disaster Recovery activities
Ability to manage multiple tasks timelines and job responsibilities concurrently
Exelon Corp, Chicago, IL Aug 2014 to March 2015
Application Architect II – App Portfolio Management
Contract position at Exelon Corp in downtown Chicago, IL.
Work with SDLC team to conduct interviews to gather all necessary of individual application
Data collection for portfolio’s for up to date status of Application running on different platform and Java enabled Apps
Update Application Portfolio Management with proper data from different sources to provide overview
Compile full detail on applications and OS such as Windows 2008/2012, Linux, and virtual environment running on VMWare
VMware, Lisle, IL Aug 2012 to Feb 2013
System Provisioning Engineer
Contract position at State Farm in Bloomington, IL client of VMware.
Enhanced software quality for large enterprise applications
Utilization and support of vSphere ESXi 5.1 for virtualization
Using hyperic tool for monitoring of web servers
Provisioning of Linux systems with combination of Java application, Postgres SQL using tools Puppet, Dell VIS
Privatized cloud architectures in a large enterprises
vFabric including tcServer, GemFire, Web Server, and Hyperic
Created test cases and test scenarios for cloud testing of State Farm infrastructure
BARBRI, Inc., Eagan, MN Nov 2011 to May 2012
BARBRI Law School Program provides with acclaimed outlines, practice questions, and Study Smart Software, as well as review lectures in many locations as study material and video lecture to help law student prepare and pass BAR exams.
Systems Administrator
Full time position to support Barbri’s newly built infrastructure from scratch at its new location.
Administered, supported and maintained Linux (Red Hat Enterprise) servers
Supported application build in house on Suse and Red Hat Enterprise Linux
Migrated Tomcat application from Suse to Red Hat Enterprise Linux
Support load balance of Linux (RHES) virtual servers customer facing Barbri website using combination of F5 and VMware
vSphere ESXi 5.1 server builds to be utilized and implemented for Virtual environment
Administered, supported and maintained VMWare version 5 environment
Install and configure applicaton with Java support, java scripting and code modification
Backup, Restore servers and based company policy using CommVault
Implementation and maintain of backup system of servers, laptop, desktop on weekly, monthly basis
Supported and maintained VMWare vFabric Tomcat and Apache server on Linux (Red Hat)
Utilizing hyperic tools for web server monitoring and tune up
Part of on call support team on a weekly basis
East View Information Systems, Minnetonka, MN Jan 2010 to Nov 2011
East View is a leading provider of native and translated foreign language information products and services, databases, print periodicals, books and microforms. The company serves all geographies and many market segments, including academic institutions, government organizations, corporations, public and federal libraries and law firms.
Systems Administrator
Hired as a contractor to design, implement and install MS Hyper-V virtualization for the companies demanding need of Server. Upon completion of implementation, was hired on full time as the Systems Administrator for the environment.
Migrate existing systems to Windows Hyper-V of Virtualization of servers builds
Planned, Designed, Implemented, Installed and Supported all Virtual Servers using Hyper-V and Virtual Desktop Integration (VDI)
Helped East View migrate servers to Virtualization (SharePoint, Linux, Web Servers, Application Servers, Development environment)
Backup systems based on Yearly, Monthly, Weekly basis on to storage and tape library
Maintained and Supported servers (Windows 2003/2008, Web Servers, SharePoint 2007 & Application servers
Implemented Virtual Desktop Integration for overseas users as well as locally company-wide
Helped East View with 80 TB of Backup using Symantec Backup Exec
Planned, Implemented and maintained backup system of servers and users based on week, monthly basis
Utilize the existing ticketing systems to resolve issues and track for job completion
Provided support of servers, patch ups, latest updates, upgrades to new versions and maintenance
International Species Information System, Eagan, MN Feb 2009 to Oct 2009
ISIS was founded in 1974. The idea of an international database to help zoos and aquariums accomplish long-term conservation management goals. The Association of Zoos and Aquariums (AZA), the American Association of Zoo Veterinarians (AAZV) and other zoological associations provided grants and endorsements for ISIS.
Windows System Administrator
Six month project to help fix and clean up data center located within ISIS building. Wore many hats to help clean up and setup the data center. Along with being an end user mentor.
Server Administration of Windows 2003/2008, Exchange 2007, SharePoint 2007 & MS SQL 2005/2008
Support of ISIS’s new ZIMS Application on IIS with Windows 2003/2008
Installed configured, troubleshot and supported Windows 2003/2008 within company’s environment
Maintenance and support of ISIS ZIMS application running on SQL, Windows 2003 server and MS SharePoint
Setup and managed users on active directory, exchange and VOIP (Avaya) Phone system for proper login and access
Setup, configured and supported virtual servers/workstation using Hyper-V for DEV and Production
Weekly maintained servers by backing up logs, checking system health, and applying patches
Configured servers for user access via remote desktop and provide support to end users for remote login and troubleshoot issues using remote desktop
Used Remote Desktop Management for support functions, system updates and retrieval of data to perform file management
Ordered, maintained and supported new products (servers, workstations, software’s, hardware’s)
Maintained full inventory of hardware and software
Setup and Supported VOIP Telephone system using Avaya IP Office
Planned, Designed, Configured and maintained backup strategy for company wide data backup using Backup Exec, EMC Retrospect
Backup planned for critical servers as well as employee’s data based on yearly, monthly, weekly and daily basis using father-son backup strategy with Symantec Backup Exec
Analyzed new technologies and provide solution based on company’s requirements and resources
Provided problem isolation and resolution using system software and diagnostics as well as third party products
Monitored, delivered and evaluated technical support metrics, identifying required actions necessary to achieve service level and quality targets
Provided 24/7 on call support for the off shore team based in India for proper access to resources and user access/permissions
Thomson Reuters Eagan, MN Period: Jul 2008 to Nov 2008
Application Test Engineer
Directed and executed software testing tasks requiring analysis, planning, scheduling, working with various technologies, participating in requirements and design reviews, using Windows 2003 and VM Ware.
Actively participated in test and process automation, manual as well as automated test execution, and the development of software testing artifacts, including test requirements, plans, cases, scripts, reports, etc., for assigned projects with little to no guidance
Assisted fellow software testing staff and software developers with the analysis and resolution of defects found
Java scripting for application test scenarios and code modifcation
Partnered with software development teams and other organizations to ensure their needs are being met and that our services are adding value
Proactively shared knowledge and acted as a consultant across all the software testing groups on best practices for testing software developed using new and emerging technologies
Researched and implemented new, innovative ways of providing quality testing services. Actively participated in organizational initiatives to define, measure, and report on application quality and stability.
Performed complex tasks that require specific expertise or domain knowledge.
ISIS, Eagan, MN Period: Jul 2007 to Jul 2008
Application Support and Test Engineer
Supported of ISIS’s new ZIMS Application on IIS with Windows 2003
Liaised with implementation teams and business analysts in the prioritization of all bugs and change requests ensuring that they fit within the overall technical architecture of the project documented.
Monitored, delivered and evaluated technical support metrics, identifying required actions necessary to achieve service level and quality targets, maximize first time call resolution, and minimize customer complaints, transfers, and escalation.
Responsible for test tools installation, configuration & test environment setup
Responsible for test script maintenance, test automation server and script backup
Prepared Test Plan, Test Strategy & Test scripts for ZIMS application
Testing new builds of ZIMS application using Mercury QTP
Logging, tracking, re-testing and communicating defects
Ceridian Corporation, Bloomington, MN Period: Apr 2006 to Apr 2007
System Administrator
Provided support of Planview, Team Track application within corporate and outside employees
Maintained and supported Planview, Team Track application running on SQL, Windows 2003 server
Administered Windows 2003 domain and performed related tasks such as backup, weekly maintenance, Upgrades, Security
Maintained application user/grant configuration and documentation
Planned backup and disaster recovery strategies for servers specifically running Planview and Team Track applications
Supported application design processes to include information flows, rights and privileges
Providde tier 3 support to help troubleshoot issues related to application and server
Participated in workshops to complete process analysis and application prototypes
Participated in systems, integration and acceptance testing
Worked within a team environment and be a part of a 5 member team
Cross-trained other employees within the department
Stellent, Inc., Eden Prairie, MN Period: Apr 2005 – Mar 2006
Product Support Engineer
Served as the first point of contact providing support to clients via phone or email
Support inquiries require approximately 50% phone work with problem identification, testing and tracking for problem resolution and 50% research
Troubleshot Stellent Content Management Software using webex for different systems such as Windows, Linux, Solaris, AIX.
Troubleshot Stellent Content Management on various windows platform (2000/2003)
Applied strong technical, communication and customer service skills to resolve incoming customer/client support calls
Assisted in maintaining internal support systems and tools
Worked on multiple concurrent tasks/activities and meet customer expectations
Excellent verbal and written communication skills, including call tracking database entry, information sharing when necessary, and customer communication
Utilized multiple internal systems such as Windows 2000/2003 server, XP, 2000 Pro, Linux, Solaris, etc as well as web content to research and apply known solutions
Maintained strong self-organization and follow up skills to ensure appropriate case handling activities through to closure of each reported issue
Provided support for other members of Consulting Services team
IBM / American Express, Minneapolis, MN Period: Aug 2004 – Apr 2005
Windows System Administration & Engineer
Supported of MS Win 2003/2000 and NT server for production and development department
Provided support of various applications, web servers such as IIS 5 and 6
Setup and managed users for appropriate domain and Remote logons
Created Accounts for users on various system to access data center (Windows, Linux)
Installed and configured MS Win 2003 servers
Followed-up with issues with other project team, group and management
Weekly maintenance of servers by backing up logs, checking system health, and applying patches
24x7 support on a rotating pager schedule
Worked within a team environment
Managed a team of 7 employees for various tasks related to data centre
ID1Solutions, Mankato, MN Period: Sep 2003 – Aug 2004
Network & Systems Engineer
Worked in a fast-growing company, providing System support solutions
Analyzed new technologies and provide solution according to clients requirements and resources
Scheduled tasks, backups and applications to be run on certain time
Administered and troubleshot Servers, Access Devices, Business Applications and network devices
Analyzed and resolved problems associated with LAN connectivity, DHCP and IIS with understanding of TCP/IP
Installed and configured server operating systems including Windows 2000 server, Windows 2003 server and Windows XP according to the requirements
Used Remote Desktop Management for support functions, system updates and retrieval of data to perform file management
Provided problem isolation and resolution using system software and diagnostics as well as third party products
Proven ability to communicate with sales executives, technology vendors, technical team members, and clients
Supported MAC with hardware, maintenance and configuration
Installed MAC OS Troubleshoot and provide support to in-house users with MAC issues
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