Sales Representative Test Cases

Navid Jahan

*****.***@*****.*** (1-514-***-****

PROFILE

A determined, highly motivated Business Analyst with a strong technical background and excellent analytical skills. I am able to communicate effectively with a wide range of technical and non-technical stakeholders. Over 5 years of customer-facing consulting experience and a proven track record of delivering successful enterprise solutions.

SKILLS

Business analysis

Project delivery

SDLC

Requirements gathering and analysis

Project coordination

Software development

Requirements specifications

Process improvement

Database development

ACCOMPLISHMENTS

Tridion upgrade- participated in the requirements gathering, process improvement, and technical analysis for upgrading current content management system, which will significantly reduce development time

TD Canada Trust mobile page redesign- complete redesign of TDCT mobile webpages using new web standards to create rich and interactive web pages

Accessibility- represented TD Insurance line of business within the TD Bank Group Accessibility project and implemented WCAG 2.0 level AA accessibility compliance across all public sites

EXPERIENCE

TD Insurance- Montreal, Quebec

Solutions Developer II / Business Analyst- February 2013-Present

Work with Publishing team to implement changes and develop new initiatives within TD Insurance public pages.

Write Business Requirements Document by analysing project scope and eliciting stakeholders

Prepare time/cost estimates for web production

Review BRDs, use cases, and flow charts produced by other business analysts

Identify and coordinate with business owners all tasks related to web project implementation

Provide analysis and design solutions to meet new web content requests

Develop code in HTML CSS, JavaScript and JQuery

Write test cases matrix

Manage test cases execution by business end users

Ensure all pages developed conform to TD web standards

Keep track on error rate by managing Jira logs by IT Developers/business end-users

Collaborate with the Optimization team to ensure that pages being developed will attract repeat visitors

Recommend new initiatives to add functionality and improve customer web experience

Deliver effective defect management; act on Severity 1 and 2 defects in a timely fashion

Canadian Resident Matching Service- Ottawa, Ontario

Database Developer/ Technical Business Analyst- March 2012-January 2013

Web 2.0 application to process student admissions; this application utilized the latest web and database technologies in the industry to produce a rich, dynamic and secure application.

Produce business analysis to translate business requirements into technical requirements

Designed flow charts as per requirements and created mock-ups

Compared business needs with data model to create and modify database tables, views, and functions

Wrote PL/SQL stored procedures in Oracle for automatic search, retrieval and insertion of data

Wrote PL/SQL code to generate PDF reports such as coversheets, application summaries, and reference letters

Built Jasper reports using iReport and deployed them on Jasper Server

Designed data models for the User Services module

Analyzed requirements, produced test scenarios, and wrote JUnit test cases

Collaborated with the testing team to identify deficiencies and improve application performance

Produced CR resolution procedures to reform and propose ideas to improve overall process efficiency

Produced a weekly report outlining progress of unresolved/resolved CRs for senior management team

Scheduling meetings, calls with various stakeholders

Mentored a business analyst intern (PMO) with all aspects of software development

Canadian Resident Matching Service- Ottawa, Ontario

Software Developer- April 2010-March 2012

Enterprise software for processing medical students’ applications for residency; this application provided a variety of services including registration, information submission, document scanning/ uploading, admin tools and more.

Involved in all aspects of enterprise application development including database, data persistence, services, and user interface

Created interactive, dynamic web pages using JSP, HTML and web frameworks

Developed java code for server side components and operations such as entities, services, filters, and controllers

Produced user interface modules using MVC architecture

Setup Tomcat server and deployed web applications

Created step-by-step instruction document for setting up development environment

Wrote registration component for students applying for United State residency

Hewlett Packard- Ottawa, Ontario

Technical Sales Representative- December 2007-March 2009

Trained retail store representatives on new HP technology and products

Analyzed customer needs and provided recommendations for best solutions

Collected feedback and gathered data to produce reports for regional manager

TECHNICAL SKILLS

Languages: PL/SQL, SQL, Java, C/C++, JavaScript

Databases and Reports: Oracle, MySQL, Jasper Server, iReport

Development: JEE, JSP, Apache Tomcat, Servlets, JSTL, JDB, AJAX, HTML, CSS, XML

Operating Systems: Windows, Linux Ubuntu, MS DOS

Tools: MS Office Suite, CVS, SVN, Mercurial, JIRA, Bugzilla, Toad

EDUCATION

Carleton University, Ottawa, Ontario

Bachelors of Electrical Engineering- April 2008

INTERESTS

Hiking, travelling, playing Basketball, meeting new people, networking, technology

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