Customer Service Data Entry

Armelda C. Bew

(E) ***********@*****.*** (P) 630-***-****

Qualifications

Experience working in an Office setting

Professional answering phones, taking messages or directing call.

Taking order and working with vendors

Great attention to detail

Great communications skills

Microsoft Proficiency

Data Entry, Researcher

Inventory Control

Customer Service

Accounts Payable/Processing Receivables

Enter sales and Reconcilements

Experiences

LaSalle Network (Follett) Oak Brook, IL 2015 - Present

Research Assistant

Update pricing for new editions

Verify with publisher increase or decrease of list/net prices

Analyzes, researches and approves store request for adding new title to inventory

Train/mentor new associates on company’s various systems

AT&T Chicago, IL 1998 - 2015

Customer Advocate

Processed internal orders for AT&T in the Midwest and Southwest regions.

Negotiated and processed customer service orders by accessing multiple mechanized systems

Speaking with the customers ensuring they receive the best customer service experience

Working knowledge of how to sell and provide customer service for basic telecommunications products and services.

Knowledgeable of how to integrate products and services such as DS1, DS3 and ISDN.

Reconciled the customers billing discrepancies

Answered questions from the customer and maintains excellent customer relations; directed customers to proper departments to troubleshoot problems and or escalating when necessary.

Used 2-3 software programs concurrently to complete a transaction

Caremark Mt Prospect IL 1989 - 1998

Senior Reimbursement Coordinator

Increased regional collections from $25 thousand to $450 thousand per month

Interacted with commercial insurance companies agent for full reimbursement

Mentored/advised fellow associates regarding collections

Implemented training courses for new recruits- speeding profitability

Expand collection goals to include Medicaid-marketed accounts as an asset

Received company’s highest collection award four years in a row

Developed Excellence in Safety

Education

Roosevelt University Chicago, IL

Business Administration

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