Customer Service Manager

SUMMARY

HIGHLIGHTS

ACCOMPLISHMENTS

EXPERIENCE

EDUCATION

CRYSTAL JOHNSON

**** ************** **, *****, ** 31217 H: 478-***-**** **************@*****.*** Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Service solutions expert

Dedicated to process

improvement

High customer service standards

Strong problem solving ability

Troubleshooting skills

Negotiation competency

Exceeded corporate target for customer satisfaction for 6 months in a row. 01/2016 to Current customer service rep

nexusop Boca Raton, FL

Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion. Maintained up-to-date records at all times. 06/2014 to Current housemanager

Care winds Macon, GA

Developed patient care plans, including assessments, evaluations, and nursing diagnoses. Assisted physicians in focus studies on subject of prenatal care. Supported patients with customized patient teaching tools. Created and maintained all absentee calendars, agency nurse schedules and staff meeting minutes.

10/2009 to 12/2015 hvi

usda cotton division Macon, ga

test cotton

02/2000 to 11/2012 store manager

S N S mini mart and gift shop Macon, ga

Delivered excellent customer service by greeting and assisting each customer. Addressed customer inquiries and resolved complaints. Design and implemented customer satisfaction metrics. Stocked and restocked inventory when shipments were received. Reorganized the sales floor to meet company demands. Directed and supervised employees engaged in sales, inventory- taking and reconciling cash receipts. Completed a series of training sessions to advance from Assistant Manager to Store Manager. Completed weekly schedules according to payroll policies.

general studies

bradwell inst. hinesville, ga, usa

1999 GED: ged/clerical occupation

Turner Job Corp Albany, ga, usa

certified receptionist,certified word processor

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