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Program manager, Project manager

Westford, Massachusetts, United States
October 28, 2016

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*** ****** ***** ***, ********, MA. Email:, Cell: 615-***-****




Over 14 years of IT experience, Highly Dynamic, Versatile and Results driven Delivery Manager with experience in diversified roles like Program Manager, Application change manager, Project manager, Release Manager, Configuration Manager, Lead IT Specialist with excellence in delivering end to end Innovative complex IT projects and business value. Expertise in successfully implementing large scale complex IT Programs/Projects under budget and on schedule via Agile mindset, scrum methodology, output based model, Process improvement, dev ops with continuous development, continuous deployment driving through all phases of SDLC including business analysis, Design and development, Configuration, Testing, application support operation phases and involving Quality and Regulatory requirements, System upgrades to increase productivity and significant cost savings and business satisfaction. I have track record in leading the Programs/Projects and CR implementations in Cloud applications like Salesforce (SaaS), ERP applications like SAP R/3, CRM, BW, SBO, Install base, MES, .net, Click, Clarify, I3, One Mobile, D2i, SOLAAR, I3, PI and especially in the Global Customer service and Spare parts and Service healthcare business process areas. I have Excellent Communication, Leadership, People management, Analytical, Influencing, Team building, financial skills, highly adept at diplomatically facilitating discussions and negotiations with stakeholders, sponsors, multiple Vendors (SOWs, POs, Invoices, Profitability).

Core Competencies

Project Management

Risk Management

Budget Forecasting / Strategic planning

Program Management

Vendor Contract Management

Q&R – FDA/SOX/ICS/External Audits

Change Control mgmt.


Management of Cross Functional Global Onshore/Offshore teams


PMI PMP Certified

ITIL Foundation V3 Certified

Six Sigma Green Belt(In Progress)

Scrum Master Certified

Open Group IT Specialist Certified

SAFe Certified

Lean Foundation Certified


Master’s degree in Electrical Engineering, Southern Illinois University Carbondale, IL, USA.

Bachelor’s degree in Electrical & Electronics Engineering, Jawaharlal Nehru Technological University, Hyderabad, India.

Professional Skills

Project/Program Management: Portfolio management, Change management, Risk identification and mitigation, Process improvement, Full Life cycle project implementations, Business Process Analysis, Budget Forecasting, Resource allocation, SOWs, POs, Invoice approvals, Solution design, planning, development, deployment, Application support, stakeholder management, KPIs / Project Dashboards and status Report, Vendor performance management/metrics, ICS Control Executions, Audit management.

Technology Tools and Utilities: SAP R/3, SAP BW, SBO, SAP CS/SD/MM/PP/QM/FICO,WM, MES, .net, Informatica, Salesforce, SaaS, Field service Mobile applications, Click, Clarify, Solar, D2i, PI, Cast Iron, I3 Telephony, SM7, Service now, Remedy, Lotus notes, Rally, JIRA, Minitab, MS Project, MS Visio, MS Office, MS SharePoint, C, C++, HTML,,, SQL and UDB databases, Web Services, WebLogic application servers, Linux/Windows operating systems.

Quality & Regulatory: FDA/ICS/SOX, GMP, 21 CFR, Part 11, Part 820 Quality System Regulation, ISO 13485 Medical Devices, EU Medical Devices Directive (MDD), Canadian Medical Devices Regulations (SOR/98-282(CMDR)), JPAL.

Software Development Methodologies: Agile/Scrum, SDLC.

Professional Experience

Philips Healthcare Andover Sep 2008 – Current

Delivery Manager / Program Manager / Project Manager

Responsibilities: Slashed 20% of project Costs by instilling Agile/Scrum/Lean/Output based model.

Successfully managed and delivered 20 Million dollar complex large scale IT Programs/Projects involving ERP systems integrating with cloud, MES and other applications.

Driven program/project implementations via building multiple Scrum teams, output based invoice model, Lean process collaborating with product owners, business process owners, In-house and external onshore /offshore vendor resource management, leading governance meetings, escalations, steering committee reviews and delivery as per committed scope, budget and dates.

Managed end to end delivery management of the programs/projects from requirement phase to go live phase along with Quality and Regulatory GxP process compliance, change control management, Program management, budget forecasting, risk management, Process improvement, ICS/SOX Audit, vendor/contract management that includes the bidding via SOWs, Releasing Purchase orders and invoice approvals.

Boosted efficiency by managing and directing a team of 50+ people across multiple projects to excel in their work collaborating with multidisciplinary cross functional teams.

I have established the processes to support the project engagement, including setting up charge codes, defining the project calendar, and defining deliverable acceptance and reporting procedures. Project initiation also includes validating scope, conducting project kickoff and holding customer Satisfaction discussions with stakeholders.

Weekly, Biweekly and monthly tracking of the performance of the engagement including the quality of project deliverables at key project milestones and reports on the effectiveness of the engagement against the baseline plan. Project status / KPIs is reported to the stakeholders. I have ensured building the time into engagements as appropriate to achieve the required level of billable utilization set by the business.

I have Reviewed and approved consultant and partner billable hours and expenses each week, and reviewed and approved invoices before they are sent and clarify any questions customers may have about charges on the invoices, and intervenes as necessary to resolve billing disputes. I have defined in advance the acceptance criteria for each project deliverable, worked with the team to establish delivery dates for each deliverable, and oversee the review of deliverables to ensure they meet all acceptance criteria, securing sign-off on each deliverable as defined in the SOW.

Managed end to end software development and design of complex programs/projects involving multiple technologies, platforms and languages from requirement phase to go live phase along with Quality and Regulatory GxP process compliance, change control management, Program management, budget forecasting, risk management, Process improvement, ICS/SOX Audit, vendor/contract management working with multiple vendors that includes the bidding via SOWs, Releasing Purchase orders and invoice approvals.

I have successfully delivered Programs/projects under budget and on schedule with 20% and above cost savings/ profitability with a highly productive combination framework of Agile/Scrum/Lean/Output based model.

I have managed the escalations on the progress of the programs/projects aligning with vendors/scrum teams.

Obtaining approval, managing and coordinating change implementation by driving the Change.

Responsible to raise clarity demands where ever applicable and coordinate with CG Team leads to Full-fill resource requests for Program/Project/CR executions.

Ensure Clarity code Time writing assignments are done to resources at appropriate time.

Reviewing and closing change requests for Change Requests in scope.

Capacity & resource planning for application changes coordinating with the delivery managers of the vendors for Agile wow.

Minimize the impact change related incidents on service quality and improve day to day operations.

Responsible for change budget and ensure project changes, supporting infrastructure are deployed to production via standard methods and procedures.

Accountable to maintain the year plan for implementations, changes, high season upgrades as input to release management.

Drive approvals through various stages in the pipeline during the Assessment phase for Projects/CRs in scope.

Lead and organize the (F) CCB board meetings for portfolios where ever applicable.

Review, modify and agree with the Partner on the statement of work (SOW) for Agile Teams /Output based execution of CRs.

Raise purchase orders in alignment to the SOWs for capacity driven and output based execution of each CR. Monitor the progress and execution of CRs.

Review and approve Invoices from vendors in alignment to the Purchase orders for capacity driven and output based execution of each CR.

Review, Analyze the Pilot teams to make improvements in the team with respect to team size, processes, challenges and issues.

I am responsible/reviewer of the ICS SOX internal Audit execution activities collaborating with vendors.

Member of Release control board (RCB) to review and approve any project, change request to move in weekly queues based on the risk analysis and impact to production environment MP1 aligning with change control procedures.

Review and approve on exceptional basis for deviations for change control process to move tasks In MP1 landscape especially from support organization.

Provide reporting data on monthly basis to ITMT for budget spend for work done pending costs, work in progress pending costs, clarity actual, projected costs.

Review and process Low risk items for MP1 landscape.

Contribute to the Cross sector and Healthcare sector specific modified SM7 implementation and approval steps.

Responsible as Lead Configuration Manager Functional on One Mobile project.

Have been responsible for the Configuration Management approvals for all the changes relevant to multiple projects like One Mobile, MVS, CS Blueprint, UPS, BRICS, FSL EMEA, PA Rollout, iSite+, GSSNA & GSSI CRs etc.

Responsible to update the Carpil database for the critical changes along with internal control objectives across multiple projects as part of ICS to be able for Philips to be SOX compliant.

Have estimated the Configuration management demand, Capacity & Resource planning for the One Mobile project for Field service engineers.

Have taken the lead to align and setup the applications like SAP, SUP and Dot Net with the new change control process tool SM7to ensure adherence to the change management process and compliance for the project changes.

Have been responsible for reviewing the functional design and configuration changes in the system and to analyze the impact of the new functionality moving into the existing system and to prevent any possible risk.

Have been responsible for the change control process checks on all development and customization changes that have been moved across the project landscape and support landscapes while enforcing adherence to the change management and change control processes on all the changes.

Have taken the initiative to coordinate the migration of all the One Mobile changes from the old change control process tool LNCC to the new tool SM7.

Enforced the change control process across multiple projects while ensuring the quality and performing the risk assessments of the changes.

Have been responsible to lead the SAP project integrations with various applications like, SUP, Dot Net, Informatica, OnePI, Clarify etc

Lead the Regression testing team in the past during the release to make sure the Regression testing is executed on time without issues.

Coordinated with cross functional Regression Testing teams for smoother Release go live.

Responsible as Lead Business analyst for design and development of the Application Interfaces across the MP1, Clarify and MCP landscapes in One BTI project currently in progress.

Responsible as Lead Business Analyst on the Multivendor project.

Implementing the new cloud computing technology as part of the project interfacing with SAP.

Performed the Requirements assessment of the Multi-vendor Business process.

Imparted training on Change control process to new users.

Performed the transport management for various projects.

Performed the validation of the functional design documents, configuration documents, Module Test, System Integration Test, User Acceptance Test, Regression Test documents.

Supported in recruiting process for new resources.

Tyco Flow Control, Houston

SAP Project Lead PP/MM Jun 2008 – Sep 2008


Made affiliate assessment for multiple global business units and conducted the design workshops to understand the business requirements.

Made gap analysis of current legacy systems and the new business requirements.

Developed a prototype to demonstrate the future to be process for some of the business requirements.

Configured new plants, sales orgs, work centers, bill of materials to demo the To-be process.

Supported in developing the variant configuration model of the various valves assemblies based on their business requirements.

Developed the design document for the To-be business process.

Philips Healthcare Andover, Eindhoven Feb 2007 – Jun 2008

SAP Project Lead MM/SD/CS Functional


Made affiliate assessment for four global business units and conducted the design workshops to understand the business requirements of these business units for their integration of systems into a single system.

Supported customer service team by analyzing the service work orders and service contracts which are open.

Performed year end activities for the SWOs and Service contracts.

Familiar with Jet form functionality for the Customer Facing document. Used condition technique to configure output determination including condition type, Access sequence.

Have configured 100+ change requests in LNCC involving SD and MM master data configuration.

Have attended the Advanced CS configuration training given by SAP in Andover relevant to Philips processes.

Worked on multiple projects of SPS CORE MDM projects which will merge four global sites into a single master data system for production and integrating a sales client via ZMATSLI interface.

Made gap analysis of current ZMATSLI Interface from Factory systems to the sales system to the new business requirements.

Developed three new interfaces from various global factory systems to the CORE system and a single interface to the sales system and another interface to the UPS.

Configured new plants and their parameters, sales orgs, product hierarchy codes, commodity codes, serial number profiles, material type, export control class, classification, class type, characteristics, fiscal variant, transportation zones, Item category group, loading group, transportation group, units of measure, material group, lab/office, valuation class, split valuation, field control client, field control plant etc.

Designed the new CORE solution for the distribution of master data to all the business systems.

Developed the functional documents for the interfaces and the CORE processing of master data into MP1 system.

Developed the test scenarios for the Interface design.

Extensively worked on the System integration testing (SIT) and User acceptance testing (UAT).

Worked with the team to resolve the gap issues to fix them and handled many change requests for configuration.

Developed the CORE global field list to build new CORE system.

Configured the material master data for organizational structure and client level fields and all other configuration dependent material master fields for the new master data client.

Executed test scripts and resolved the issues.

Developed Business process documents and training player packages for the end users using On Demand have given hands on training to end users.

Performed Post Go-Live support for the SPS-CORE project.

Eli Lilly, Indianapolis, IN August 2005 - Feb 2007

Lead MM/PP/SD Functional Consultant


Made Affiliate Assessment of the Four Bulk Operational sites and assisted the local manufacturing sites on the responses and participated in the design workshops to understand the business requirements.

Worked with core team members to identify the Gaps and understood the reports used by business and classified them by category legal/regulatory business critical.

Lead the end to end manufacturing business process design of SAP integration with MES application Pegasus and end to end testing and issue resolution.

Performed the Model office sessions and presented the solutions to meet the business requirements confirming to global design and captured the issues in Issue tracker.

Worked with core team to address the Gaps and Issues and assisted the local implementation team to resolve the issues.

Involved in early assessment activities for upgrade project from 4.6c to ECC6.0, performed early assessment unit testing, solution delivery Integration testing, Informal Integration testing and Formal Integration testing.

Designed functional specifications, written new test scripts, test plan, assisted users through test script executions to test the new business functionality and processes.

Configured client specific process instructions and process messages categories & PI sheets.

Assisted the security team in Job to Role Group Mapping Sessions.

Worked with the business to identify the test scripts for Informal, Formal and Stability Testing.

Developed Local test scripts. Assisted the affiliate team and other users in testing on the design, basic processes.

Worked with core team member in setting up of data of test scripts for the Informal, Formal testing.

Executed test scripts for Informal Integration testing and Formal Integration testing.

Assisted the testers with testing and documenting results in Test Director and resolving the defects.

Assisted the local affiliate in Power user training.

Wyeth Pharmaceuticals, Great Valley, PA April 2005 – July 2005

MM/PP/SD Functional Consultant


Supported various clients in all the manufacturing sites for ongoing production issues and imparted training to the end users.

Configured new Storage Sections.

Defined new Storage section Indicators and activated the storage section indicators.

Configured the 2 step picking for Transfer Order for various storage types.

Configured the 24-month profile for capacity planning for various plants and expansion of planning dates.

Defined the overall profile, selection profile and optional profile.

Defined the stock removal and stock placement indicators in the material master.

Responsible for TRs and TOs preparation for multiple processing and two-step removal TO creations.

Defined the relationships in master recipes for the customized milestone confirmations.

Created process orders, goods Issue, goods receipts confirmation of process orders, reversal of goods Issues, and reversal of billing document.

Defined production scheduling profiles. Configured the custom process order types.

Responsible for changing the expiration dates of the batches.

Responsible for creating the manual inspection lots.

Responsible for the creation of STOs, outbound deliveries.

Responsible for the change records and change management for the GMP and Non-GMP issues as per the FDA regulations.

Developed Test scripts and have performed Unit testing and Integration testing. Developed training manuals and documentation.

Assisted in Go-live support for new sites.

Bayer Material Science, Pittsburgh, PA Sep 2004 – Mar 2005

MM/SD/PP Functional Consultant


Responsible for better understanding the Tolling Business flow and implementing the efficient design change in the business flow while working at onsite, offsite and offshore business model.

Configured changes in material master on work scheduling to fix the tolerance data. Configured changes in MRP types for Raw materials

Developed functional specifications for material master extracts. Configured exception messages in MRP

Responsible for handling production/consumptions/shipments/receipts for almost 9 Toller/plants, which are manufacturing sites for the various polymer products.

Responsible for creating Planned Orders, Process Orders, Stock Transport Orders, purchase requisitions.

Responsible for process order confirmations by the production consumption reports.

Performed the month end Inventory reconciliations for 9 Tollers and made the adjustments using MI transactions and reconciled the higher/missing consumptions for various process orders.

Responsible for the goods movement, Goods Issue and Goods Receipt against the stock transport order with outbound delivery.

Responsible for creation of outbound deliveries for the Stock Transport Orders.

Resolved the open STOs with outbound delivery, process orders for bulk and packed materials.

Responsible for Training 25 Key users and Developed training manuals for the end users.

Configuration of Material Master Data involving the dangerous goods check, material expansion to other plants.

Responsible for closing the open STOs and creating deliveries and batch determination then pushing it through the transportation TM/3 for the Goods Issue and goods receipt while performing the YT transactions

Created the shipping units, loading, check-in/check-out, dispatching the delivery.

Responsible for closing the process orders and performing the missing consumptions and higher consumptions on the process orders.

Responsible for creating deliveries for Sales orders and batch determination.

Responsible for the physical counting, physical Inventory postings, adjustments and Inventory reconciliations using LT and MI transactions since the Warehouse is WM managed and IM managed at the Manufacturing site.

Performed the closing of process orders and adjusting the missing consumptions and over consumptions on the process orders.

Responsible for the physical counting, physical Inventory postings, adjustments and Inventory reconciliations at the Manufacturing site using the MI transactions for IM managed Warehouse.

Southern Illinois University Carbondale Jan 02 – May 04

Database Manager


Implemented the required software installations.

Made an assessment of the processes used and which are being developed.

Involved in the Development of the G-Browse tool

Maintaining the Genetic Databases on the Server.

Providing Practical and Technical Assistance to the team.

Web design and development using the tools Dream weaver, Front Page.

Assisted the team in user training.

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