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Quality Assurance High School

St. Augustine, Florida, United States
October 27, 2016

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Melissa M. Boies

*** ******* ******

904-***-**** (c)

St. Augustine, FL 32084


My goal is to fulfill a position at company where there is growth opportunity. I believe with my past experience, I can help achieve the goals of the company.

Step Up For Students

Jacksonville, Fl 32256

Quality Assurance Specialist

May 2016-September 2016

Monitor, read and evaluate agents’ accuracy on calls.

Provide constructive feedback for positive improvements.

Provided an “open door” policy for agents to discuss feedback.

Offered process improvement ideas.

Selected to participate in a process improvement study based on suggestions.

Conducted year end audits for approved applications.

SunGard / AvantGard

Jacksonville, Fl 32256

Vendor Enrollment Specialist

June 2010-May 2016

Direct contact with clients

Assisting clients with the “On-boarding” process


Problem solving

Training new employees according to standard operating procedures

Proof reading sensitive banking information for ACH credits

Maintaining and updating the clients contact database

The Blue Crab Crabhouse

Jacksonville, Fl 32223


May 2005- October 2010

Trained new employees according to standard operating procedures

Accurately helping over 50 customers in a 5 hour shift with no errors

Cash handling

Assisting with irate customers


Kaplan University April 2008 -May 2011

Bachelor of Science Paralegal Studies

Remington College, January 2004 – January 2006

Associate of Science Criminal Justice

GPA 3.78

Northeast Senior High School August 1996 – May 2000


National Technical Honor's Society at Remington College

Maintained Honor Roll with three President's Honors at Remington College

Student Council at Remington College

Perfect Attendance Received, less than 10% absence for two years at Remington College


Available Upon Request

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