Melissa M. Boies
904-***-**** (c)
St. Augustine, FL 32084
acw9wr@r.postjobfree.com
Objective
My goal is to fulfill a position at company where there is growth opportunity. I believe with my past experience, I can help achieve the goals of the company.
Step Up For Students
Jacksonville, Fl 32256
Quality Assurance Specialist
May 2016-September 2016
Monitor, read and evaluate agents’ accuracy on calls.
Provide constructive feedback for positive improvements.
Provided an “open door” policy for agents to discuss feedback.
Offered process improvement ideas.
Selected to participate in a process improvement study based on suggestions.
Conducted year end audits for approved applications.
SunGard / AvantGard
Jacksonville, Fl 32256
Vendor Enrollment Specialist
June 2010-May 2016
Direct contact with clients
Assisting clients with the “On-boarding” process
WebEx
Problem solving
Training new employees according to standard operating procedures
Proof reading sensitive banking information for ACH credits
Maintaining and updating the clients contact database
The Blue Crab Crabhouse
Jacksonville, Fl 32223
Server
May 2005- October 2010
Trained new employees according to standard operating procedures
Accurately helping over 50 customers in a 5 hour shift with no errors
Cash handling
Assisting with irate customers
Education
Kaplan University April 2008 -May 2011
Bachelor of Science Paralegal Studies
Remington College, January 2004 – January 2006
Associate of Science Criminal Justice
GPA 3.78
Northeast Senior High School August 1996 – May 2000
Awards
National Technical Honor's Society at Remington College
Maintained Honor Roll with three President's Honors at Remington College
Student Council at Remington College
Perfect Attendance Received, less than 10% absence for two years at Remington College
References
Available Upon Request