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Customer Service Medical

Jacksonville, Florida, United States
12.00 hrly
October 27, 2016

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Ramona V. Williams 904-***-****

Summary of Skills

HIPAA Compliant

CPT Coding

ICD-9 Coding

General Office Procedures

Medical Terminology

Electronic Health Records

Anatomy and Physiology

MS Office

Excellent Customer Service


Issuing Institution


Course of Study

Sanford –Brown Institute

Sentara School

Stop Nursing School

Maury High





Medical Billing and Coding

Central Technician

Geriatric Nursing Assistant

General Education

Employment History

Front Desk Reception (Temporary)

MCCI Group Callahan, FL 05/2016 to present

Answer multi line phones, and provide excellent customer service. Set patient appointments, and check patients in and out. Submit prescriptions for refill. Verify insurance, and accept co-pays. Greet patients in a professional manner. Scan and print documents and patient labels. Prepared travel arrangements for office manager.

ROI Specialist (Temporary)

Iron Mountain, Jacksonville, FL

10/2015 - 12/2015

Complied with HIPAA guidelines, accurately entered requests for medical records into computer system using EPPI and Prism computer systems. Processed medical records for patients and third party vendors. Provided general office management and assisted patients with excellent customer service.

ROI Specialist

Health Port at Mayo Clinic, Jacksonville, FL 05/2014 - 10/2015

Greeted Mayo Clinic patients and performed receptionist duties at the Campus Support Center.

Researched record requests while maintaining HIPAA compliance. Processed medical records for patients and third party vendors. Accurately utilized four separate systems in EMR management, including Power Chart, e-smart log, smart link, and UltiPro.

Medical Coder

Medical Management Resources, Jacksonville, FL 06/2012 - 12/2012

Coded and prepped medical charts. Provided data management, proof-read and edited documents and correspondence. Operated office machines, such as photocopiers, multi-line phone system and scanners.

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