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Data Entry Customer Service

Location:
Hammond, Indiana, United States
Salary:
open
Posted:
October 27, 2016

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FREDERICKA K. MANCHA

*** *. ****** **., ******* Heights, IL 60411

(708) ***-**** acw9t2@r.postjobfree.com

SUMMARY

Highly organized Representative with several years experience in the education and computer based testing fields. Areas of expertise include recruiting, program implementation and management.

EXPERIENCE

North American Channel Representative

Computer Adaptive Technologies (A Houghton Mifflin Co.)

Recruit, qualify and interview potential test centers

Liaison between test centers and internal personnel

Coordinate website and software upgrade rollouts

Represent the company at trade shows and conferences

Develop and evaluate test center survey four times a year

Maintain test center information in several databases, spreadsheets, and files

train test centers on how to use the functions of the web site

Academic and Career Counselor

Governors State University (Project HOPE)

Recruit and interview for students, parents, mentors, tutors, and teachers

Program liaison between the administration of six high schools, including principals, superintendents, teachers and community agencies and higher education institutions

Supervise the tutoring program, including assisting students in determine tutoring and developmental needs, and interviewing, hiring, training, monitoring and evaluating tutors

Provide students with academic/career counseling and higher education planning

Coordinate Academic, Career, Financial and College Preparation workshops

Coordinate program events, including: mailings, invitations, guest speakers, catering, reserving party rooms and equipment

Manage and maintain all program members information, including keeping files, binders and several databases and spreadsheets

Evaluate program on a monthly, quarterly, and yearly basis as well as developing and evaluating an educational needs survey

Prepare financial reports, budget projections, and assist in report and proposal preparation by providing statistics on the program participants

Track students progress during and after they leave the program

EDUCATION

Bachelor of Arts: Art

Columbia College Chicago, IL



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