Charity Gidney-Burns
*** **** ******, *******, ** 23504
540-***-**** acw9sf@r.postjobfree.com
OBJECTIVE
Entry Level QA Tester seeking a Software position to utilize my knowledge and experience in the QA testing and software development field. Familiar with the software development life cycle, and the design, development and implementation process.
EDUCATION
Norfolk State University Norfolk, VA
Bachelor of Science in Computer Science December 2016
Minor: Information Technology
GPA:3.2
WORK EXPERIENCE
Norfolk State University Office of Technology Norfolk, VA
IT Operations Assistant – Intern January 2014 – May 2016
Provided extensive on-site support for printer configuration settings, log-in support and troubleshooting reporting
Assisted on-site clients with usage problems, software configuration and computer updates
Maintain and document issues through a ticket tracking system
Responsible for making sure that all lab users had proper authorization
Liberty Corporate Virginia Beach, VA
Technical Support Representative Tier 1 – Intern December 2015 – March 2016
Diagnosed and repaired a range of client technologies, software applications, hardware, and connectivity issues
Partnered with Tier II to resolve complex issues that required escalated support and provided detailed descriptions of issues through Issue Tracker
Monitored the queue through Issue Tracker and returned callbacks to clients sequentially
Researched, analyzed, solved a range of hardware and software related issues
A. Reddix Associates Norfolk, VA
Quality Assurance Software Tester – Intern June 2015 – September 2015
Conducted software testing, including web portal, client and server systems, and detected a variety of defects and bugs during test case execution
Documented all findings of bugs into a Microsoft word and Excel spreadsheet
Worked closely with the Business Analyst to evaluate project requirements, status and any known issues
Wrote software documentation, including software test cases, procedures and business requirement documents
Georgia State University Atlanta, GA
Research Assistant May 2014 – July 2014
Designed effective algorithms to detect fake social media accounts, using machine learning processing methods
Worked closely with faculty members and mentors to help assist with research projects
Met deadlines in a timely manner, conducted weekly presentations and reports
SKILLS
Software: MS Office (Word, Excel, Outlook, Access); VMware Workstation, MySQL, Auto-Cad, Nikto Web Vulnerability Scanner
Programming: SQL, Visual Basic, C++, HTML, JavaScript and CSS
Hardware: PCs, Laptops, Printers and Routers
Testing: Functional Testing, Smoke Testing, Regression Testing, Negative Testing, Test Case Management, Defect/Bug Tracking.
AWARDS AND LEADERSHIP ACTIVITIES
Urban League PowerPoint/Presentation Editor December 2014-Present
Presidential Achievement Award (PAA) August 2015 – December 2016
Betta Kappa Chi Honor Society of Applied Science April 2015 – Present
Norfolk State University- Science Alive Tutor September 2014 – May 2015
Science & Technology Academicians Scholarship August 2012 – December 2013