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QA Sotware Tester

Norfolk, Virginia, United States
October 27, 2016

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Charity Gidney-Burns

*** **** ******, *******, ** 23504



Entry Level QA Tester seeking a Software position to utilize my knowledge and experience in the QA testing and software development field. Familiar with the software development life cycle, and the design, development and implementation process.


Norfolk State University Norfolk, VA

Bachelor of Science in Computer Science December 2016

Minor: Information Technology



Norfolk State University Office of Technology Norfolk, VA

IT Operations Assistant – Intern January 2014 – May 2016

Provided extensive on-site support for printer configuration settings, log-in support and troubleshooting reporting

Assisted on-site clients with usage problems, software configuration and computer updates

Maintain and document issues through a ticket tracking system

Responsible for making sure that all lab users had proper authorization

Liberty Corporate Virginia Beach, VA

Technical Support Representative Tier 1 – Intern December 2015 – March 2016

Diagnosed and repaired a range of client technologies, software applications, hardware, and connectivity issues

Partnered with Tier II to resolve complex issues that required escalated support and provided detailed descriptions of issues through Issue Tracker

Monitored the queue through Issue Tracker and returned callbacks to clients sequentially

Researched, analyzed, solved a range of hardware and software related issues

A. Reddix Associates Norfolk, VA

Quality Assurance Software Tester – Intern June 2015 – September 2015

Conducted software testing, including web portal, client and server systems, and detected a variety of defects and bugs during test case execution

Documented all findings of bugs into a Microsoft word and Excel spreadsheet

Worked closely with the Business Analyst to evaluate project requirements, status and any known issues

Wrote software documentation, including software test cases, procedures and business requirement documents

Georgia State University Atlanta, GA

Research Assistant May 2014 – July 2014

Designed effective algorithms to detect fake social media accounts, using machine learning processing methods

Worked closely with faculty members and mentors to help assist with research projects

Met deadlines in a timely manner, conducted weekly presentations and reports


Software: MS Office (Word, Excel, Outlook, Access); VMware Workstation, MySQL, Auto-Cad, Nikto Web Vulnerability Scanner

Programming: SQL, Visual Basic, C++, HTML, JavaScript and CSS

Hardware: PCs, Laptops, Printers and Routers

Testing: Functional Testing, Smoke Testing, Regression Testing, Negative Testing, Test Case Management, Defect/Bug Tracking.


Urban League PowerPoint/Presentation Editor December 2014-Present

Presidential Achievement Award (PAA) August 2015 – December 2016

Betta Kappa Chi Honor Society of Applied Science April 2015 – Present

Norfolk State University- Science Alive Tutor September 2014 – May 2015

Science & Technology Academicians Scholarship August 2012 – December 2013

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