C U R R I C U L U M V I T A E

M I C H E L L E M E N S A H

**** ** * * *** DR I V E, S OME R S E T, N J 08873

( 732 ) 543 - 3145 ; M I C H E L L EME N S AH . Y@GMA I L . C OM E D U C A T I O N

B.A. Major: Psychology; Minor: Public Health & Neuroscience 2012-2016 Drew University, Madison, NJ

R E L A T E D C O U R S E W O R K

Drew University

Atypical Development, Research Methods, Statistics, Epidemiology, Public Health, Cognitive Neuroscience, Abnormal Psychology, Biological Psychology, Advanced Research Methods, Cognition, Infancy & Childhood

G R A N T S, H O N O R S, A N D S C H O L A R S H I P S 2012-2016 Albanese Eccleston Scholarship

2012-2016 Baldwin Scholarship

2012-2016 College of Liberal Arts Award

2015-2016 Dean’s Award Recipient

2015-2016 Gold D Award Recipient

2012-2016 Sayles Scholarship

A D M I N I S T R A T I V E W O R K

Medical Call Center Representative 2016 – Present

Princeton Medical Group

● Handles intake of multiple phone lines using established scripts, protocols and service processes and manages a high volume of inbound telephone calls to the group; making and changing appointments in medical software.

● Appropriately schedules patient appointments based on physician guidelines

● Navigate through multiple databases (ex. NextGen) and uses duel computer screens

● Maintain strong knowledge of all site protocols and physicians’ schedules/changes to ensure appropriate information is given to all patients.

● Provides patient referrals (with physician direction) or ensures appropriate referrals have been obtained for required visits in specialty offices.

● Provides excellent customer service to a large client base

● Answering a wide variety of customer questions and finding solutions to problems

● Confirm appointments with new patients in advance of their initial appointments.

● Understands and uses proper procedures to resolve problems, escalate issues, and achieve objectives in a productive and cooperative manner. Provides timely feedback about processes to improve caller experiences and satisfaction.

● Accurately tracks and enters calls using appropriate documentation, reporting, and database applications. Assists with maintaining department databases and resource tools.

Admissions Student Assistant 2014 – 2016

Drew University

● Assists in the functioning of the Operations section of the Drew University Admissions department.

● Maintained the paperwork and documents of future Drew University students as well as prospective students and applicants.

● Monitor the front desk of the Admissions department and aid in helping staff members including counselors and directors with all tasks. Center For Academic Excellence Staff 2014 –2016

Drew University

● Worked with desk staff counterparts to creative a positive and academic working environment for the Drew community.

● Assisted the directors on various assignments and events.

● Helped in assisting and training tutors and students on with registering and scheduling tutoring sessions.

● We foster collaborative learning by emphasizing the reciprocal nature of knowledge and promoting respect for the diverse talents, beliefs, and backgrounds of members of the Drew community.

Digital Analyst 2013-2015

United Methodist Archives & History Center

Drew University

● Worked under the Archivist-Records Administrator on various computer and technical tasks. Computed metadata on photos dating back a century ago. Worked on images from Africa, North Africa, China, South Korea, The United States, South America, Mexico, Japan, Philippines and more. Assisted in retrieving data necessary for research assistants and specialists.

I N D E P E N D E N T R E S E A R C H E X P E R I E N C E Advanced Research Methods Fall 2014

Drew University

TITLE: “To Tolerate or Not to Tolerate? Judgments of workplace sexual harassment”

● Conducted a study on sexual harassment in the workplace. Carried out a one-way analysis of variance (ANOVA) using SPSS Statistics as well as interpreted and reported the results.

O R G A N I Z A T I O N A L / P R E S E N T A T I O N E X P E R I E N C E Drew University

Black Women’s Affirmation Symposium 2016

● Organized a successful event showcasing the accomplishments and talents of black women with over 10 presenters and 60 guests.

L E A D E R S H I P

Drew University

Summer College Mentor, Summer 2014 & 2015

● Worked as a Summer College mentor during the previous year as well and enjoyed the environment in which mentors were a main source of comfort for high school students. The main achievement of each mentor is to provide high school students with a creative and positive collegiate atmosphere in which they thrive and learn how to adapt to college life, academically and socially. Teacher’s Assistant, Somerset Community Action Program 2013 - 2015

● Worked with children from (4 months to age 5).

● Assisted head teachers with various activities with the children. Solely took charge of daycare room #2 with children ages 1 to 3 on numerous occasions. Somerset Community Action Program increases the self-sufficiency of low- moderate income individuals and families in the Somerset County Community. Peer Mentor, CLA Academic Services 2015 - 2016

● Mentor and guide first year students during weekly meetings to help them adjust to academic responsibilities and social environment in a small liberal arts college V O L U N T E E R W O R K

Drew University

Volunteer, Stepping Forward Counseling Center 2014

● Helped special needs children and center officials with various activities throughout the day during the hectic weekend. The children and young adults experience challenges with neuro-biological disorders, emotional issues or mental illnesses.

● Expertise lies in innovative approach to diagnosing and treating young people who are challenged with anxiety, depression, addictions, ADD / ADHD,ODD, Asperger’s, Bi-Polar, and other emotional and mental disorders. Summer Counselor, Somerset Community Action Program 2013

● Assisted and accompanied children on various summer trip.

● Tutored children from ages 7- 12 in basic math and language arts. Designed numerous activities for children to play and learn from Charity Worker, JFK Hartwyck At Edison Ests 2011

● Visited various patients and engaged in activities with them.

● Worked with nurses to create positive, creative environments for patients. Assisted rehab workers in distributing food

T E C H N I C A L S K I L L S

• Microsoft applications: Excel, Word, Outlook, PowerPoint

• Google applications: Docs, Slides, Drive

• NextGen EHR

• NextGen Patient Portal

• NextGen EPM

R E F E R E N C E S

Sally Merrell

Drew University

36 Madison Ave., Madison, NJ 07940

Phone: 973-***-****

Email: acw9pq@r.postjobfree.com

Nora Boyer, M.S.

Director of the Math and Science Resource Center

Drew University

36 Madison Ave., Madison, NJ 07940

Phone: 973-***-****

Email: acw9pq@r.postjobfree.com

Jami Barnett, M.A. & Ph.D.

Director of the Center for Writing Excellence

Drew University

36 Madison Ave., Madison, NJ 07940

Phone: 973-***-****

Email: acw9pq@r.postjobfree.com

Contact this candidate