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Customer Service Manager

United States
14$ hourly
October 27, 2016

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Cassandra Roche

***** * **** **.

Litchfield, Arizona 85340

Mobile: 602-***-****

Employment History:

Circle K Store #1622 2009 - Present

Store Manager Phoenix, Arizona

Promoted to Store Manager from a Cashier for demonstrating exceptional customer service and leadership skills. Responsible for managing all aspects of overall store operations while maintaining a high level of standards for employees, service and knowledge.

Store Manager Responsibilities:

• Recruit, hire and train positive, enthusiastic employees, to ensure excellent customer service.

• Complete payroll and employee schedules on a weekly basis.

• Safeguard and account for all money received and disbursed.

• Perform all other financial analysis necessary to maximize sales and profits.

• Conduct a 3-Way match between orders, deliveries and invoices then post for Corporate to pay.

• Manage all schematics, stocking, pricing, auditing and invoicing.

• Develop and assign tasks to ensure the store is clean, adequately stocked and organized.

Burger King 2003 – 2004

Team Member Phoenix, Arizona

Team Member Responsibilities:

• Greeted Customers at counter and took orders, suggested menu items and add-ons to increase sales.

• Help new team members get up to speed with restaurant protocols and practices.

• Kept dining area cleaned and stocked.


Job Corps Center 2007-2008

GED & Business and Sales Degree Tucson, Arizona

Obtained my GED and attended Job Corps vocational school to earn a degree in business and sales.

Additional Skills:

• Bilingual, fluent in both English and Spanish.

• Proficient in Microsoft Excel, Word and Outlook.

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