High School Customer Service
Resume:
Robert J. Weaver
Wilmington, DE 19804
acw9ov@r.postjobfree.com
October 27,2016
Dear Hiring Manager,
My name is Robert Weaver, and I'm writing to you about my Interest in your opening for the Help Desk Analyst job within your Company. I obtained my A+ Certification from the Delaware Skills Center in Wilmington. I love to work with all types of Technology and problem solve. I work well with all my peers and follow every direction with great detail. I am a person who throws themselves into their work. I believe this is the right spot for me to grow in this profession. I will be a Great asset to your company.
Sincerely,
Robert J. Weaver
Robert J. Weaver
311 Silverbrook Dr. Wilmington, DE 19804
acw9ov@r.postjobfree.com 302-***-****
OBJECTIVE To obtain a Help Desk job within your Company.
TECHNICAL SKILLS
OPERATING SYSTEMS Windows XP, Windows Vista, Windows 7, windows 8, and Windows 10. APPLE IOS.
SOFTWARE Microsoft Word, Excel, PowerPoint, MS Office Suite, Office 365, Citrix Remote Access, Moka5 Player, Microsoft Outlook, Applix Ticketing System, Polycom Video Conference, Active Directory, Google Docs, Mail, Dropbox, Nagios, SCCM.
HARDWARE HP Desktops, Laptops, and Printers. Lenovo Desktops, and Laptops. Macbook Pro. Network Printers, Cisco Phones, Device Drivers, NIC Cards, Hard Drives, Mother Boards, and Ram.
SUPPORT All Windows OS, and APPLE IOS, Moka5 Virtual Player, Office 365, APPLE and Android Mobile Devices, Network Connectivity, Network Printers, Polycom Video Conference Systems, Deskside/Helpdesk Support of users, Citrix, Hardware/Software Troubleshooting, Active Directory(Add/Delete Users, Change Passwords).
CERTIFICATIONS
CompTIA A+
Employment History
SALESMAN- UNION AUTO OUTLET INC. (January 2016-Present)
DUTIES: Sales of used cars and customer service.
HARDWARE/SOFTWARE/DESKSIDE TECHNICIAN(CONTRACTOR)- WILSON SONSINI GOODRICH and ROSSATI (WILMINGTON,DE) (April 2015- June 2015)
DUTIES: Setting Up and Running Video Conference Room (POLYCOM SYSTEM)
Supporting User Issues on Both Desktop and Virtual Side
Opening and Closing out Tickets in our Ticketing System
Configuring Users New Devices(I.E. Cell Phones, Tablets, Desktops and Laptops)
Troubleshooting, and Fixing Hardware and Software Issues.
Desk side Support for our Office
Troubleshooting HP Network Printers
Set-up User Work Stations
Successfully Collaborated with all of the other Regional Office Techs, and also with our Palo Alto offices with break fix solutions.
SUBSTITUTE TEACHER- A.I. DuPont High School (2009-2014)
DUTIES: Long-Term Substitute- Taught English 11 for 6 Months, and Also, U.S. History for 2 months, along with a Variety of different assignments. (Received an Award for Going Above And Beyond for the Betterment of the School)
WRESTLING COACH- A.I. DuPont High School (2006-2013)
DUTIES: Assistant, then Head Coach of the Wrestling Program. Taught the sport of Wrestling to the kids. Also, Implemented Great Study habbits so they could excel in the classroom.
EDUCATION
DELAWARE SKILLS CENTER- (August-November 2014) COMPTIA A+ CERTIFICATION PROGRAM. Received My A+ CERTIFICATION
DEL-TECH- (2002-2004) Took General College Classes
A.I. Dupont High School- High School Diploma
References
JEFF ALABURDA, MR
OWNER- SCHOOLSIDE APARTMENTS
MIKE MASON, MR
TEACHER- DELAWARE SKILLS CENTER
TIM CASEY, MR
TEACHER- HOWARD HIGH SCHOOL
Jody Wilson
I.T. DELAWARE HEALTH INFORMATION NETWORK
TJ Griffith
I.T. DEPARTMENT- NEW CASTLE VOCATIONAL SCHOOL DISTRICT
Jason Pedranti (mentor)
REGIONAL TECH- WSGR SEATTLE
Archie Johnson
OWNER UNION AUTO
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