Resume

Sign in

High School Customer Service

Location:
Wilmington, Delaware, United States
Posted:
October 27, 2016

Contact this candidate

Robert J. Weaver

*** *********** **.

Wilmington, DE 19804

302-***-****

acw9ov@r.postjobfree.com

October 27,2016

Dear Hiring Manager,

My name is Robert Weaver, and I'm writing to you about my Interest in your opening for the Help Desk Analyst job within your Company. I obtained my A+ Certification from the Delaware Skills Center in Wilmington. I love to work with all types of Technology and problem solve. I work well with all my peers and follow every direction with great detail. I am a person who throws themselves into their work. I believe this is the right spot for me to grow in this profession. I will be a Great asset to your company.

Sincerely,

Robert J. Weaver

Robert J. Weaver

311 Silverbrook Dr. Wilmington, DE 19804

acw9ov@r.postjobfree.com 302-***-****

OBJECTIVE To obtain a Help Desk job within your Company.

TECHNICAL SKILLS

OPERATING SYSTEMS Windows XP, Windows Vista, Windows 7, windows 8, and Windows 10. APPLE IOS.

SOFTWARE Microsoft Word, Excel, PowerPoint, MS Office Suite, Office 365, Citrix Remote Access, Moka5 Player, Microsoft Outlook, Applix Ticketing System, Polycom Video Conference, Active Directory, Google Docs, Mail, Dropbox, Nagios, SCCM.

HARDWARE HP Desktops, Laptops, and Printers. Lenovo Desktops, and Laptops. Macbook Pro. Network Printers, Cisco Phones, Device Drivers, NIC Cards, Hard Drives, Mother Boards, and Ram.

SUPPORT All Windows OS, and APPLE IOS, Moka5 Virtual Player, Office 365, APPLE and Android Mobile Devices, Network Connectivity, Network Printers, Polycom Video Conference Systems, Deskside/Helpdesk Support of users, Citrix, Hardware/Software Troubleshooting, Active Directory(Add/Delete Users, Change Passwords).

CERTIFICATIONS

CompTIA A+

Employment History

SALESMAN- UNION AUTO OUTLET INC. (January 2016-Present)

DUTIES: Sales of used cars and customer service.

HARDWARE/SOFTWARE/DESKSIDE TECHNICIAN(CONTRACTOR)- WILSON SONSINI GOODRICH and ROSSATI (WILMINGTON,DE) (April 2015- June 2015)

DUTIES: Setting Up and Running Video Conference Room (POLYCOM SYSTEM)

Supporting User Issues on Both Desktop and Virtual Side

Opening and Closing out Tickets in our Ticketing System

Configuring Users New Devices(I.E. Cell Phones, Tablets, Desktops and Laptops)

Troubleshooting, and Fixing Hardware and Software Issues.

Desk side Support for our Office

Troubleshooting HP Network Printers

Set-up User Work Stations

Successfully Collaborated with all of the other Regional Office Techs, and also with our Palo Alto offices with break fix solutions.

SUBSTITUTE TEACHER- A.I. DuPont High School (2009-2014)

DUTIES: Long-Term Substitute- Taught English 11 for 6 Months, and Also, U.S. History for 2 months, along with a Variety of different assignments. (Received an Award for Going Above And Beyond for the Betterment of the School)

WRESTLING COACH- A.I. DuPont High School (2006-2013)

DUTIES: Assistant, then Head Coach of the Wrestling Program. Taught the sport of Wrestling to the kids. Also, Implemented Great Study habbits so they could excel in the classroom.

EDUCATION

DELAWARE SKILLS CENTER- (August-November 2014) COMPTIA A+ CERTIFICATION PROGRAM. Received My A+ CERTIFICATION

DEL-TECH- (2002-2004) Took General College Classes

A.I. Dupont High School- High School Diploma

References

JEFF ALABURDA, MR

OWNER- SCHOOLSIDE APARTMENTS

302-***-****

MIKE MASON, MR

TEACHER- DELAWARE SKILLS CENTER

302-***-****

TIM CASEY, MR

TEACHER- HOWARD HIGH SCHOOL

302-***-****

Jody Wilson

I.T. DELAWARE HEALTH INFORMATION NETWORK

302-***-****

TJ Griffith

I.T. DEPARTMENT- NEW CASTLE VOCATIONAL SCHOOL DISTRICT

610-***-****

Jason Pedranti (mentor)

REGIONAL TECH- WSGR SEATTLE

425-***-****

Archie Johnson

OWNER UNION AUTO

302-***-****



Contact this candidate