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Customer Service Management

Location:
Kenya
Posted:
October 27, 2016

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CURRICULUM VITAE

PERSONAL INFORMATION

Name: Charles Mutuku Maingi

Address: P.O BOX 1317-Kangundo

Telephone: 020-*******

Cell phone: 072*-***-***, 072*-***-***

Email: acw9mi@r.postjobfree.com, acw9mi@r.postjobfree.com

Date of birth: 12th March 1973

Place of birth: Kangundo, Machakos County

Citizenship: Kenyan

Religion: Christian

Gender: Male

Marital status: Married

CAREER OBJECTIVE

Challenging positions that will utilize my abilities developed through my experience and Education, challenging my intellectual abilities and encourage team work according me an opportunity for growth and development centered performance. EDUCATION

• 2009-2013-Bachelor of Pharmacy

• 1996-1999-Diploma in Pharmacy

• 1993-O-level examinations at Manyatta Secondary School (Attained a Grade B-) Professional qualifications

• 2001-Sat and passed for a Certificate in Human resource management at Bridge College Nairobi

• 2000-Sat and passed for a Certificate in Customer service at Bridge College Nairobi

• 1999-Sat and passed for a Certificate in Stores management and Stock Control at Bridge College Nairobi

Seminars and workshops

• June 2016-Malaria management and treatment guidelines

• June 2015-Trained as TOT (Trainers of Trainers)

• February 2015-RX-360 Good distribution practice by WHO Representatives

• November 2009, July 2010-Trained on ISO 9001:2008 QMS

• August 2008-Seminar on Excellence in Customer service

• June 2007-Workshop on Leadership skills

Strengths Acquired:

• Good distribution practices

• Quality management systems

• Team building

• HR management

• Leadership skills and team performance

• Training skills

• Action centered leadership

• Public relations

WORK EXPERIENCE

Kitui Level 4 Hospital

• Period of work-2016 To date

Duties

• Drug allocation and replenishing to different County facilities

• Dispensing drugs to patients both in and Out-patient

• Pharmacy stock control and inventory

• Daily pharmacy re-orders

• Management of the CCC clinic (HIV/AIDS and TB)

Narwa Chemists Nairobi

• Period of work-2014-2016

Duties

• Dispensing drugs to patients

• Pharmacy stock control and inventory management

• Daily pharmacy re-orders

The Karen Hospital

• Period of work-2006-2013

Duties

• Deputy Head of pharmacy department

• Head of Inpatient Department

• Dispensing drugs to patients

• Pharmacy stock control and inventory

• Daily Pharmacy re-orders

• Dissemination of Information to user departments and personnel

• Provision of Pharmaceutical services to both In and Out patient

• Provide Managerial services to the department

Nairobi Womens Hospital

• Period of work-2002-2005

Duties

• Dispensing drugs to patients

• Pharmacy stock control and inventory

• Daily pharmacy re-orders

The Mater Hospital

• Period of work-1999-2002

Duties

• Dispensing drugs to patients

• Pharmacy stock control and inventory

• Daily pharmacy re-orders

INTERNSHIPS

Hospital Attachments

Machakos General Hospital

• Period-1998-1999

Duties

• Dispensing drugs to patients

• Pharmacy stock control and inventory

• Daily pharmacy re-orders

Industrial Attachments

GlaxoSmithKline

• Period-1998

Duties

• Compounding

• Liquid line

• Tableting

• Product packaging

• Quality assurance and control

Warehousing Management

• Receiving of materials

• Raw material and finished product storage

• Order processing and Dispatch

• Warehouse Equipment maintenance

• Overall supply chain management (GDP)

Sterile eye preparation unit-Nairobi

• Period-1998

Duties

• Compounding

• Material and finished products sterilization

• Aseptic product packaging

• Product labeling and packaging

Awards

• March 2009-Certificate of Participation by The Karen Hospital Professional certification

• Pre-registration Internship

• Enrolled by the Pharmacy and Poisons board

• Licensed practicing Pharmaceutical Technologist

• Registered member of the Kenya Pharmaceutical Association (KPA)

• Member KMA

Personal Interests

• Reading

• Travelling

REFEREES

Dr.Dennis Musyoki

P.O BOX 8791-00300

NAIROBI

Tel No. 071*******

Email: acw9mi@r.postjobfree.com

Mr. NICHOLAS KITOLEL

NARWA CHEMIST

P.O BOX 78796-507

NAIROBI

Tel No. 072*-***-***

Email: acw9mi@r.postjobfree.com

MR. DAVIES MUEMA

P.O BOX 131-00515

NAIROBI

Tel No. 072*******

Email: acw9mi@r.postjobfree.com



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