L.KARTHIKEYAN

Current Location-Tamilnadu (India)

Relocate- Delhi/NCR/UK/Canada/ Singapore & U.A.E

Contact: +91-868*******

Email: acw9mc@r.postjobfree.com

Skype: cutekk80

ADMINISTRATION PROFESSIONAL

Proactive decision maker, targeting challenging assignments in Administration / Employee Relations sector at a management level with reputed Domestic/ International Organization.

CAREER SUMMARY

India – more than 2 years with Hotel Industries as apprenticeship.

India - Around 3 years with Hotel Park Plaza as Front Office Executive.

Administration professional with more than 10 years of experience (Manufacturing and Production):

1.More than 4 yrs. experience with Administration and Operations.

2.More than 3 yrs. experience with Facility Management Administration and Operations.

CORE COMPETENCIES

v Administration v Communication Strategies v Welfare Activities v Personnel Administration/Employee Relations v Compensation & Benefits v Manpower planning vPerformance Management v Strategic Planningv Day to day Operations v Housekeeping Management

AREAS OF EXPERTISE

Team Management:

FACILITATE TEAM MEETINGS OR GET TOGETHER :

a)Welcoming Corporate Guest.

b)Facilitate stay and travel while discovering the country.

c)Support home and school search.

d)Facilitate in the initial settling in.

e)Organize stay and travel.

EVENT ORGANISATION:

a)Plan, organize and implement regular event as per the annual calendar.

b)Communicate the events details.

VENDOR MANAGEMENT :

a)Negotiate for the for the best value for money for F&B, Travel and stay.

b)Timely and updated contract for all vendors.

c)Analyze & Understand spend of teams and team members and relationship of team members with validated vendors.

d)Maintain a track of payments of all services & facilities provided.

e)Ensure maintenance all Internal Facilities i.e.: Housekeeping, furniture & fittings and other office equipments.

f)Provide inputs to creating Contracts and AMC with vendors.

FACILITATE ADMINISTRATIVE AUTONOMY:

a)Equip new joiners will all required identifications (ID tags / cards / visiting cards).

b)Share information (intranet / Google community) to facilitate team members to be autonomous.

c)Workshops / Training to help team members be autonomous.

Superior communications skills in dealing with customers, co – workers, and employees. Both verbal and written skills are strong.

Well – organized and highly efficient working in a multi-tasking dynamic environment. Ability to plan, organizes, and supervises the work of others.

A proactive and flexible team attitude & ability to work under pressure and remain calm.

PERSONAL CHARACTERISTICS:

a)Telephone Skills.

b)Microsoft Office Skills.

c)Customer Focus.

d)Informing Others.

e)Facility Services Operations.

PROFESSIONAL EXPERIENCE

The Ramco Cements Ltd Chennai (India) www.ramcocememnts.in 2006 - Present

(Industries- Manufacturing & Production) Corporate Office

Reporting to V.P Admin

Admin Officer – Facility Management

Ownership of the day-to-day administration, including reports generation.

Provide assistance in managing all administrative functions, security issues and facility services and any other administrative functions.

Developing and implementing procedures and performance measures to ensure simplification and accuracy of work methods.

Maintain appropriate stock levels of all consumables to ensure smooth operations & escalate in time to achieve availability of stocks.

Maintain appropriate levels of Petty cash to support daily operations.

Routinely inspect all services to ensure performance measures are being maintained.

Purchasing of stationary items, gift items etc.

Issuing material like stationary, gifts, catalogues, store items to staff.

Issuing official Sims and laptops, mobile handsets, to eligible employees.

Maintaining & cross checking soft, hard copy record of the material issued & received.

Taking care of office premise cleanliness.

Client/hospitality services (ensuring to meet all the requirements & check of conference rooms on daily basis), arrangement of coffee/tea to the in house clients if any.

Looking after conference room requirements in Meetings, Interviews & Trainings.

Handling complaints related to: Net connectivity, Power off, Printer or PC, W/C & A/C.

Manage travel Booking and schedule & Coordinate travel.

Assist domestic ticket booking, railway ticket booking etc.

Booking of hotels as per employees travel plan & budget.

Coordinate with employees for travel plan & Manage travel schedule.

Handling general administration for office and Employee accommodation.

Maintain telecommunication system

Printing of visiting cards, Letter Pads, Envelops, Delivery memos, Invoice book, Gate Pass etc.

Follow up with accounts for clearing payments issues related to Tour & Travel Expenses.

Maintenance office building, AC, Fan, Sanitary, Plumbing, Electric, Gardening, Cleaning, Furniture.

To ensure that the contracts are in place and renewed on time

Taking care of all Drivers and their duties.

Taking care of cleaning staff duties.

Taking care of Security Guard duties.

Maintenance of all PC / Laptop / Printers etc.

Manage a team of Housekeeping, Security, Front Office & Vendors.

Vendor invoices processing aligned with finance process.

Statutory compliance check of all vendor invoices.

Regularization of AMC with outside service agencies, car hire service, Housekeeping etc.

Vendor Management (Identification, coordination for quote, comparison works and submission).

AMC's (direct coordination with vendors if in case of any fault & ensuring timely servicing of units and regular follow-ups for service reports coordination).

Pantry Services (Ensuring the inventory check, procurement, consumption etc.)

Ensuring upkeep of office premises as per the standards with more hygienic and environmental friendly.

Receive and sort mails/couriers (Ensuring it reaches to the right person & right time & Monitor of outgoing mails).

Cupboard keys (Maintenance of Key registers & ensure the access by only authorized team)& key management.

Energy Management (working closely with electrical team on energy conservation).

Asset Tracking and maintenance of records/documents & weekly submission of reports to Administration Manager.

Strong problem solving and analytical skills.

Design and conduct the induction and employee orientation process.

Coordinate with department heads for the Training & Development program as per Planned & established training process / concept.

The Microcel Ltd. - Chennai www.microcel.com Jan 2005- June 2006

(Industries- 3D Animations)

Reporting to Executive Director

Assistant Executive – HR and Administration

Spearheading efforts across developing, managing and monitoring the performance of multi-skilled work force and ensuring smooth implementation of HR policies for manpower planning, recruitment, appointment, selection and development.

Coordinates office management activities.

Maintain reports of travel.

Front office assistance and ensure smooth operations in Front desk. Provide excellent customer service and assist in situations to ensure customer satisfaction.

Greeting/welcoming visitors and directing them properly.

Provide excellent customer service and assist in situations to ensure customer satisfaction.

Handle queries and ensure Guest / Customer Satisfaction.

Taking care of hospitality of all in house clients and visitors/ Principals.

Maintaining contacts details of the Employees.

Daily follow up of the meal requirement.

Daily follow up with the security personnel to ensure the updating of the all records and to confirm there is no act of breach.

Managing office file and courier file.

Arranging Business card requisitions.

Managing store and stationary items.

Managing Expense Report.

Stock register and maintenance of records

Regular check of security services including reporting to Administration Manager on Incoming, Outgoing materials details etc.

Weekly report on materials movement reports.

Manage monthly payroll statement preparation for employees of Office.

Maintain a flawless communication with the employees; ensure timely resolution of employee grievances and harmonious working environment at all levels.

Assure that Housekeeping staff follows established safety regulations in the use of equipment & supplies at all times. Ensure activities in compliance of legislation and regulatory requirements in the department.

Hotel Park Plaza-Chennai www.hotelparkplaza.in May 2001 – Sep 2004

(Industry: Hotel Industry)

Reporting to Front Office Manager

Front Office Executive – Front Desk

Independently handling the Contract to hire & Permanent Position both.

Ensure that the cleanliness & hygiene specifications are met to satisfaction.

Taking room reservations over the telephone.

To attend phone calls, welcoming customers and other routine Front office activity.

Managing Front desk and greet guests and show to their Rooms.

Coordinate with HR for manpower planning & deployment of outsourced staff.

Monitor the activities of outsourced staff to ensure adherence to guidelines.

Monitor the activities of facilities helpdesk at the zone.

Effective cost control through keeping the business requirements in mind.

Monitor the usage of resources (paper /cartridges /power etc) to ensure optimum usage.

Answer guests enquiries about hotel services and local attractions, ensuring that guest complaints are taken care off.

Ensuring that guest complaints are taken care off.

Ensure implementation of a safety program including preparing and reviewing emergency plans, performing safety audits and conducting fire drills.

Handling all grievances pertaining to operations, both customers as well as the team.

Hotel Raddisson-Chennai August 1999 – March 2001

(Industry: Hotel Industry)

Reporting to Manager

Apprentice Food & Beverage, Front Office, Housekeeping, Production.

ACADEMIC & PROFESSIONAL CREDENTIALS

B.B.A in Business Administration from Madras University Chennai, in 2006.

Diploma Certification:

Diploma in Food Production & Patisserie from Madras Institute of Hotel Management & Catering Technology, (Recg. by Govt). Tamilnadu (June1997 – June 1998).

Diploma in Hotel Management & International Airlines & Travel Management from

International Airlines Academy, (Recg. by IATA/UFTA).Tamilnadu. (July 1998 - December 1998)

COMPUTER PROFICIENCY

Operating System: Win 98, Win 2k, Win XP

Package: MS-Office’97, 2000, XP (Word, Excel, Power Point)

Internet: E-Mail & Surfing

Date of Birth: 08th August, 1979

Passport- K5064135

References: Available on request.

Permanent Address: No 188, MG Nagar V, Adhanoor Village, Urapakkam-603202, Chennai, Tamil Nadu.

LANGUAGES KNOWN

English, Hindi, Sanskrit, & Tamil – Possess both speaking and writing skills

Malayalam – Speaking skills.

Contact this candidate