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Customer Service Front Desk

Garrison, New York, 10524, United States
October 27, 2016

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William Waikel

* ****** ***, ******** **. *****



Organized and detail-oriented

Excellent written and oral communication skills


Norwegian Cruise Lines Honolulu, HI

Guest Service Associate 2014-2015

Provide excellent customer service

Assist guests with the check in/check out process

Process all guest information correctly

Provide guests with information on board as well as on shore activities

Allied Barton Security New York, NY

Security Officer 2013-2014

Personal property protection in both retail and private law firms

Conducted access control by checking IDs and allowing visitor access through email communication

Operated security system for locking and unlocking doors

Fairfield Inn and Suites by Marriott New York, NY

Front Desk Attendant 2013

Supervised front desk and provided customer service to all those coming in and out of hotel

Schedule and set-up transportation to and from airport for guests either in person or over the phone

Used computer system to check guests in and out of hotel

Community Lounge Senior Center New York, NY

Utility/Light Maintenance 2009-2012

Provided various services for members of the church and senior center including clerical, basic medical coverage and light maintenance duties

Draike Installations Indianapolis, IN

Site/Project Manager 2007-2009

Supervised and coordinated activities of 4-30 workers engaged in various duties in installing various office furniture

Pro Resources/Temp Agency Ft. Wayne, IN

Machine Operator 2006-2007

Tended machines that cooled liquid margarine, lard, shortening, and kneaded solidified mixture preparatory to packaging

Residence Inn by Marriott Ft. Wayne, IN

Front Desk/Office Manager 2005-2006

Supervised and coordinated activities of 15 workers engaged in one or more occupations

Performed all tasks related to billing, scheduling employee shifts, payroll, reservations, direct customer service

Interviewed applicants, hired and trained new employees on company policy

Fairfield Inn by Marriott Indianapolis, IN

Front Desk Associate/Supervisor 2004-2005

Supervised and coordinated activities of 12 workers engaged in one or more occupations

Scheduled employee shifts, trained new employees on policy and procedures

Front Desk/Night Auditor 2004

Verified and balanced entries and records of financial transactions reported by various hotel departments during the day and generated report

Provided excellent customer service that increased customer satisfaction


Indiana Purdue Fort Wayne University

Credits in Hospitality and Tourism Management

U.S Army

Discharge: Honorable

Merchant Mariners Credential- 2014

Transportation Workers Credential- 2014

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