Customer Service Front Desk
Resume:
William Waikel
* ****** ***, ******** **. *****
********@*****.***
SKILLS AND QUALIFICATIONS
Organized and detail-oriented
Excellent written and oral communication skills
WORK EXPERIENCE
Norwegian Cruise Lines Honolulu, HI
Guest Service Associate 2014-2015
Provide excellent customer service
Assist guests with the check in/check out process
Process all guest information correctly
Provide guests with information on board as well as on shore activities
Allied Barton Security New York, NY
Security Officer 2013-2014
Personal property protection in both retail and private law firms
Conducted access control by checking IDs and allowing visitor access through email communication
Operated security system for locking and unlocking doors
Fairfield Inn and Suites by Marriott New York, NY
Front Desk Attendant 2013
Supervised front desk and provided customer service to all those coming in and out of hotel
Schedule and set-up transportation to and from airport for guests either in person or over the phone
Used computer system to check guests in and out of hotel
Community Lounge Senior Center New York, NY
Utility/Light Maintenance 2009-2012
Provided various services for members of the church and senior center including clerical, basic medical coverage and light maintenance duties
Draike Installations Indianapolis, IN
Site/Project Manager 2007-2009
Supervised and coordinated activities of 4-30 workers engaged in various duties in installing various office furniture
Pro Resources/Temp Agency Ft. Wayne, IN
Machine Operator 2006-2007
Tended machines that cooled liquid margarine, lard, shortening, and kneaded solidified mixture preparatory to packaging
Residence Inn by Marriott Ft. Wayne, IN
Front Desk/Office Manager 2005-2006
Supervised and coordinated activities of 15 workers engaged in one or more occupations
Performed all tasks related to billing, scheduling employee shifts, payroll, reservations, direct customer service
Interviewed applicants, hired and trained new employees on company policy
Fairfield Inn by Marriott Indianapolis, IN
Front Desk Associate/Supervisor 2004-2005
Supervised and coordinated activities of 12 workers engaged in one or more occupations
Scheduled employee shifts, trained new employees on policy and procedures
Front Desk/Night Auditor 2004
Verified and balanced entries and records of financial transactions reported by various hotel departments during the day and generated report
Provided excellent customer service that increased customer satisfaction
EDUCATION
Indiana Purdue Fort Wayne University
Credits in Hospitality and Tourism Management
U.S Army
Discharge: Honorable
Merchant Mariners Credential- 2014
Transportation Workers Credential- 2014
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