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Manager Customer Service

Location:
Chicago, Illinois, United States
Posted:
October 27, 2016

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Resume:

Sondra Holt

Minneapolis, MN *****

acw9lq@r.postjobfree.com - 612-***-****

WORK EXPERIENCE

Meritan - January 1995 to August 2010: Case Manager/Investigator/Adoption Specialist Duties: Case management, documentation of services and monitoring of the children placed with the agency. Collected Data, School, Counseling and Medical records needed for files. Monitored visitation between child and family. Completed reports of progress on each client. Prepared and completed Individual Placement Plans, Court reports and requests for services. Completed admission, placements, and discharge procedures in compliance with the Agency and DCS policies. Audited files and bank records of clients. Completed home evaluations for prospective foster homes, and monitored the homes to ensure they were in compliance. Investigated allegations of abuse/maltreatment and serious incidents involving aggressive behaviors, injuries to client or staff, runaways and suspicious events. Completed investigative reports and submitted reports to appropriate parties. Completed Adoption procedures from placement to finalization.

Marshalls - Memphis, TN - 1996 to 1998: Customer Service Desk/Cash Office Responsibilities Assisted customers with returns and purchases, replenished cash registers, completed cash register openings and closing, audited cash and credit card transactions, completed daily cash report. Trained new cashiers, mediated customer discrepancies and relations.

Community Health Agency - June 1993 to January 1995: Case Manager II Duties: Assessment of needs of families and children at risk of coming into State Custody. Case Management of children in Foster care. Ensured appropriate services were being received by the child and his/her family to expedite reunification/emancipation. Collected Data and documented services received/needed by families. Developed Social Histories, Plans of Care, and Court Reports for Court related issues. State of Tennessee, Department of Human Services - August 1988 to June 1993: Social Counselor II Duties: Establishing and maintaining the therapeutic and general needs of foster children. Accountable for referring the children to agencies for placement and needed services. Compiling data and writing Court Reports. Investigated alleged abuse/problems of Families, and presented the issues to Judicial Officials. Monitored the Foster Children in placements. Worked closely with Team to determine removal and/or reunification of children. Maintenance of Case Records and Dictation of Case related Issues.

Wenco, Inc - April 1987 to August 1988: Assistant Manager Duties: Supervision and Training of hourly employees, monitoring food quality and control, ordering supplies, accountable for adherence of cash control/auditing, opening/closing procedures, and payroll procedures in compliance with company budgets and guidelines.

Children's Palace - Lexington, KY - 1983 to 1985: C ash Office Manager Responsibilities Assisted with Store opening, Payroll and HR, inventory control, training of cashiers and department managers on register operations. Audited daily cash intake and deposits. Setup registers with cash. Monitored Cashier activity during stores operational hours. Assisted with store security issues. EDUCATION

Bachelor of Science in Criminal Justice Tennessee State University 1981



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