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Customer Service Plant Manager

Passaic, New Jersey, United States
October 27, 2016

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Ray Ruiz ** Sargeant Avenue, Clifton, NJ ***** Phone: 973-***-**** e-mail:

Production management professional with over 32 years of experience in large, fast-paced, multi-line facilities, with a proven track record of achieving improvements in quality, cost and delivery. Able to effectively lead, coach and develop a work team to accomplish objectives. Solid organizational, communication and time management skills.


July 2007 – June 2016 S.A. BENHEIM Passaic, New Jersey Plant Manager

Identify and resolve operational and manufacturing problems

Plan work flow, managing multiple priorities to meet daily production targets and reduce downtime

Control inventory, purchasing, and material handling

Trouble-shooting of quality complaints in the field

Ensure safe work environment through safety awareness programs in compliance with OHSA

Transform strategic plans into solutions by researching manufacturing methods and equipment to improve time efficiency and profitability

Responsible for hiring, training, and evaluation of employees

Interact with multiple disciplines and departments, i.e. production meetings, customer service, etc.

March 2006 – June 2007 RIGID PAPER TUBE Wayne, New Jersey Plant Manager

Developed controls for inventory and purchasing needs

Devised a system for order tracking, waste management, and standard operating procedures

Managed all phases of personnel changes (hires, dismissals, transfers, etc)

Worked closely with maintenance to ensure safety of machinery and continually educated myself regarding upgrades and new equipment available

Ensured that the plant was a safe and productive environment

Acted as liaison between all departments to ensure quality and timeliness of orders

Interfaced continually with personnel on the floor to uphold the highest standards and morale

1998-Feb 2006 CHASE FACILE Paterson, New Jersey Plant Manager

Ensured a safe working environment for all employees, with necessary equipment and training

Participated and made recommendations in general management decisions, including but not limited to corporate strategy, profit planning, forecasting and employee development

Made sure that all managed departments operated within approved financial and time constraint limits

Enforcement of all personnel policies and procedures within the plant

Responsible for control of processes and changes as needed to improve operations

Monitored material usage to establish standards

Interact continuously with employees to resolve personnel and production issues

1984-1998 LAMART CORP Clifton, New Jersey Slitting/Shipping Supervisor

Participated in the recruitment and selection of new employees

Responsible for the continuing on-the-job training, development, and motivation of employees

Directed the efforts of slitting and packaging employees to produce quality goods

Reviewed slitting orders and packaging specifications to ensure accuracy

Made arrangements with transportation companies for freight, coordinating with sales department on needs

Made certain safety procedures were followed

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