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Customer Service Microsoft Office

New York, New York, United States
October 27, 2016

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Claudette Lee

**** ****** ****** *****, ** *****

Mobile: 347-***-**** Email:


Proficient in cash management.

Able to learn and adapt quickly in a fast paced environment.

Able to handle complaints, even when handling irate customers.

Exceptional customer service skills with excellent phone etiquette abilities.

Proficient in Microsoft Office Suite; Outlook, Word, Excel and PowerPoint.

Able to use automated information systems to analyze the customers’ situation.

Collaborates productively and respectfully with team members to meet or exceed goals.

Able to plan, organize and prioritize work.


Aegis Communication Corp. New York, NY

Customer Service Agent 07/2011 to 08/2014

Answered inbound telephone calls and speak with customers in an effort to resolve customer service inquiries with accuracy, efficiency, and quality.

Accessed customer account information via computer software and make necessary entries in order to resolve problems and/or complaints, initiate or change service, process transactions, schedule installations, etc.

Communicated with customer effectively and clearly.

Coped with and diffused stressful situations, controlled direction of call with tact and diplomacy.

Used independent judgment, logic and analytical skills in problem solving.

Independent Contractor New York, NY

Childcare Provider 02/2011 to 07/2011

Maintained a safe play environment.

Dressed children and changed diapers.

Observed and monitored children's play activities.

Communicated with children's parents or guardians about daily activities, behaviors, and related issues.

Sanitized toys and play equipment.

Kept records on individual children, including daily observations and information about activities, meals served, and medications administered.

Prepared food and serving meals and refreshments to children.

Instructed children in health and personal habits, such as eating, resting, and toilet habits.

Home Depot Brooklyn, NY

Head Cashier 07/2009 to 02/2011

Supervised up to 12 cashiers.

Maintained the checkout area clean, safe and organized.

Evaluated performance of cash associates and provide feedback.

Ensured customer transactions were processed promptly and accurately.

Generated cash related documents and account reports.

Handled large sums of money.


University of Phoenix

Business Administration

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