Quality
Resume:
Nicole Morgan
Maryville, TN **803
******.*******@*****.***
Objective
To obtain employment with a stable and expanding corporation that will continually allow growth, while also allowing the utilization of established people, time and asset management. This position should challenge the boundaries of my personal skills, education and experience to achieve company goals and personal advancement.
Work Experience
Green Mountain Coffee Roasters Knoxville, TN March 2009-Present
Quality Assurance Specialist
Perform supplier audits and supplier training.
Approving suppliers for use
Resolve quality issues internally and externally through cross functional team members (engineering, contracts, procurement, manufacturing engineering, and program management)
Process improvement with suppliers
Strategic planning and preparation to achieve SQF Level 3 Certification
Food Safety and Food Quality Plans that meet GFSI guidelines and supports leadership in the specialty beverage industry
Initiate cost reduction projects
Quality Assurance Tech
Preform monthly GMP audit for various locations of the plant
Issue RCA and assisting in root cause analyzes
Preparing SOP’s and OPL
Being involved with continue process improvement (RIE, Value Stream Mapping, Fish Bone, A3)
PQI (product quality index testing)
Creating monthly score cards
Analyzing consumer complaints
Vendor Relations
Disposition/analyze quality/hold product
Creating and training new procedures/ policy’s
Assisting with multiple projects
Creating and implementing quality alerts
Document control
Mock recall
FDA recall
Trace team
Central Quality Control Tech
Administer Production Log
RCS (face sheet) and produce Scrap Calculator Report
Reconcile- (every 24 hours)
Pending Issues (2 times per shift), past due schedules, scrap reports
Transfer of raw material, Return to Vendor forms
Prod Hold Submission Forms
Voluntary Layoff to care for Grandfather (bedridden during cancer treatments 2008-2009)
Jewelry TV Knoxville, TN 2007-2008
Shipping Agent
Quality Control
oVerified products and shipment integrity prior to shipment
oIncoming quality control
Inventory
oResponsible for inventory accuracy and controlling shrinkage
oInventory Reconciliations
Order Processing
oGeneration of computer spooled orders
oPick and Pack Operations
Texas Road House Restaurant Alcoa, TN 2006-2007
Hostess
Customer Service
oEnsured Customer Satisfaction thru positive interaction
oAddressed complaints
Fiduciary
oResponsible for cash drawer
oProcessed customer payments
Reception
oResponsible for phone calls, messages, call in orders
oEnsured seating and service in a timely manner
Cracker Barrel Restaurant Alcoa, TN 2004-2006
Hostess
Education
William Blount High School
Maryville, TN
2003-2007
High School Diploma with Honors
Strayer University
Knoxville, TN
2010-2013
Associates Business Administration
Tennessee Wesleyan
Knoxville, TN
2013-July 2015
BS Management
Accounting
Certifications and Activities
HACCP Certification
Six Sigma
Food Safety Team
SQF Training
Sensory Training
Internal Auditing Certification
Folk lift/ walkie Certification
GMCR QC Certification
GMCR Machine Operator Certification
Red Cross First Responder Certification
Knoxville Area Rescue Ministries – Volunteer
Habitat for Humanity – Volunteer
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