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Maryville, Tennessee, United States
October 27, 2016

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Nicole Morgan

*** ******* ***

Maryville, TN **803



To obtain employment with a stable and expanding corporation that will continually allow growth, while also allowing the utilization of established people, time and asset management. This position should challenge the boundaries of my personal skills, education and experience to achieve company goals and personal advancement.

Work Experience

Green Mountain Coffee Roasters Knoxville, TN March 2009-Present

Quality Assurance Specialist

Perform supplier audits and supplier training.

Approving suppliers for use

Resolve quality issues internally and externally through cross functional team members (engineering, contracts, procurement, manufacturing engineering, and program management)

Process improvement with suppliers

Strategic planning and preparation to achieve SQF Level 3 Certification

Food Safety and Food Quality Plans that meet GFSI guidelines and supports leadership in the specialty beverage industry

Initiate cost reduction projects

Quality Assurance Tech

Preform monthly GMP audit for various locations of the plant

Issue RCA and assisting in root cause analyzes

Preparing SOP’s and OPL

Being involved with continue process improvement (RIE, Value Stream Mapping, Fish Bone, A3)

PQI (product quality index testing)

Creating monthly score cards

Analyzing consumer complaints

Vendor Relations

Disposition/analyze quality/hold product

Creating and training new procedures/ policy’s

Assisting with multiple projects

Creating and implementing quality alerts

Document control

Mock recall

FDA recall

Trace team

Central Quality Control Tech

Administer Production Log

RCS (face sheet) and produce Scrap Calculator Report

Reconcile- (every 24 hours)

Pending Issues (2 times per shift), past due schedules, scrap reports

Transfer of raw material, Return to Vendor forms

Prod Hold Submission Forms

Voluntary Layoff to care for Grandfather (bedridden during cancer treatments 2008-2009)

Jewelry TV Knoxville, TN 2007-2008

Shipping Agent

Quality Control

oVerified products and shipment integrity prior to shipment

oIncoming quality control


oResponsible for inventory accuracy and controlling shrinkage

oInventory Reconciliations

Order Processing

oGeneration of computer spooled orders

oPick and Pack Operations

Texas Road House Restaurant Alcoa, TN 2006-2007


Customer Service

oEnsured Customer Satisfaction thru positive interaction

oAddressed complaints


oResponsible for cash drawer

oProcessed customer payments


oResponsible for phone calls, messages, call in orders

oEnsured seating and service in a timely manner

Cracker Barrel Restaurant Alcoa, TN 2004-2006



William Blount High School

Maryville, TN


High School Diploma with Honors

Strayer University

Knoxville, TN


Associates Business Administration

Tennessee Wesleyan

Knoxville, TN

2013-July 2015

BS Management


Certifications and Activities

HACCP Certification

Six Sigma

Food Safety Team

SQF Training

Sensory Training

Internal Auditing Certification

Folk lift/ walkie Certification

GMCR QC Certification

GMCR Machine Operator Certification

Red Cross First Responder Certification

Knoxville Area Rescue Ministries – Volunteer

Habitat for Humanity – Volunteer

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