Customer Service Microsoft Office

PAIGE J. FENDERSON

**** ********** ****** ****. #*** Katy, Texas, 77494 C: 971-***-**** *********@*****.*** Professional Summary

Upon high school graduation, I immersed myself in the food service industry as a Bartender, Waitress and a Grocery Clerk building a diverse repertoire of service experiences and exceptional people skills versed in basic organization, product knowledge and proper techniques while handling and serving product to clientele. Core Qualifications

Results-oriented

Client-focused

Proficiency in meeting deadlines, adhering to all safety and lawful procedures

Multi - Tasking

Organization

Sale

Personable

Professional

Quick leaner

Adaptable

Product Handling

Loss Prevention

Shrink prevention

Computer Proficient

Microsoft Office

Experience

FRED MEYER 11/2015 to 06/2016

I began as a produce clerk for the company, handling fresh product, conditioning and trimming various fruits and vegetables, refilling table displays and maintaining a presentable floor. The produce department is the first department the consumer notices when they walk through the doors, so a helpful attitude and superb social skills are a must for produce employees. After a few weeks of working in the produce department, management called me to fill in with the graveyard shift freight crew and I soon learned the ropes of shelve replenishment, how to operate heavy equipment and machinery as well as basic safety procedures to ensure the safety of my self and other employees. Time management is a huge component in working this shift due to the strict 8 hour allotted time to remove any expired product and replace them with the new. I quickly became an important asset to the store as my bosses began utilizing me in different departments within the food section of the store.

After freight, I became a dairy clerk (stocking and rotating perishable milk, egg, meat and cheese products), a grocery clerk (keeping up with shelves, making new displays and assisting customers with shopping and locating sought after items) and finally the meat/seafood and bakery department. Meat and Seafood required constant customer assistance, food preparations, cleanliness procedures, and proper closing and food storage procedures. The bakery trained me in how to take pastry orders, proper packaging and safe oven use.

All my positions held with this company:

Provided onsite training.

As an employee I quickly developed the skills to:

- Review and provide comments on the adequacy of documents and took necessary steps to cure any deficiencies.

- Integrate more efficient procedures and ways to satisfy customers

- Establish myself as a flexible, able-bodied employee

- Contribute to the reduction of product loss(shrink) and preservation

- Guide new employees

- Represent the undying "Customers Come First" policy WILD WING CAFÉ 02/2015 to 07/2015

As a waitress with this company, responsibilities included:

- Providing hasty and efficient customer service

- Preparing the sales floor by keeping it clean, the wait stations fully stocked and food sides cut and prepped

- Keeping up with the fast pace while being able to handle said duties. My accomplishments with this company include:

- Working here, there were slow shifts and busy shifts but the real challenge came every Tuesday which held a BOGO sale followed by karaoke night, There was never a minute to dally and every employee had a full section all night. Only the quick and reliable servers were scheduled these nights and I was fortunate to become one of them.

- After a few months of getting my feet wet, my manager asked if I would take care of a large group of extremely picky regulars (30 plus people) the first Friday of every month. Upon completing that first shift of providing fast and genuine service (despite my mistakes and stress) the party praised my work ethic and requested me as their regular waitress (a huge accomplishment for myself as a server).

CARINO’S ITALIAN GRILL 10/2014 to 01/2015

Waitressing at this establishment included completing tasks such as:

-Tending to all customer needs in a timely and efficient manner

-Tending to all necessary side works including table organization, food prep and cleaning

-Complete all necessary open/close procedures

-Keep up with any/all monthly sales promotions including the Restaurant specialty which included wine and other alcoholic beverages

CAPTAINS ONLY STAFFING CO. 01/2014 to 06/2014

Responsibilities Included:

- Arrived to requested event in a timely and professional manner

- Assist in the arrangements and preparations of the venue hosting the event

- Efficiently yet responsibly serve food and beverages to all patrons legally privileged to partake Working with this company provided me with:

- Safe alcohol distribution techniques and know-hows

- Improved knowledge of food and beverage product

- Increase personal experience with clientele

EDUCATION

3.8 GPA

Member of the Marching Band

Became a member of the Katy ISD elite Jazz Band

Winner of the University of Houston Jazz Festival "Most Outstanding Player of the Contest" Award

Winner of 3rd place at the 2010 Regional Jazz competition

Participant in two musical productions as a member of the Orchestra the first production won us the district award for best orchestra

Participated in the State Marching contest 2010

PROFESSIONAL AFFILIATIONS

Non thusfar

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