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Pompano Beach, Florida, United States
October 28, 2016

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Brian Rodriguez

Experienced professional customer centric with over 20 years of experience offering understanding of business information technology, integrations, implementations, trainings, and operations with software’s from inception to completion and continue follow-up support. Excellent communicator able to facilitate interaction between clients, technical support and developers, and effectively interact with all levels of an organization, highly effective trainer, driving educational processes to ensure success. Implemented and trained over 1000 clients, multitasking up to 30 projects per month. My collective knowledge and understanding of IT, and software development allows me to be able to treat a company as a whole or break down a company into different departments and establish procedures in operations and conduct training in each department in performing the day to day operations. Due to my software development knowledge and usage I am a highly effective training and able to take current company procedures and transition to using computer software’s.

Strong knowledge in the following types of business, operations, and products:

● Logistics, NVOCC-Non Vessel Operating Common Carrier, CFS-Container Freight Station, Freight Forwarding - Import/Export Air/Ocean/Ground, Warehousing, Storage and Distribution.

● Accounting principles

● SaaS – Software as a Service, Implementation - hardware and software, training, support, development, video creation, SOP manual creation

● Microsoft: Windows Server, SQL, Visual Studio, Visio, Microsoft Office products, Microsoft CRM Scripting

● Sage: Accpac ERP, Sage CRM and scripting

● Computer languages/interpreters/markups/styling: C#, VBA, Macros, JavaScript, JQuery, JSON, HTML5, CSS3, XML

Bilingual: English/Fluent Professional Spanish

Miami Dade College: Computer Science

Broward Community College: Private pilot, instrument rated. CSI International, Inc. h ttp:// Implementations Specialist February 2014 - Present Responsible for administrator services, implementations, integrations, customizations, trainings, procedural documentation, support and vendor collaboration for all servers and software’s. Researching, evaluating and making recommendations for software and vendor services. In additional same responsibilities extended to sister companies:

● Opulence South Florida Magazine h ttp://

● Opulence International Really h ttp://

● CSIMSI Property Management h ttp:// Magaya Corp. h ttp://

Implementation Specialist / Training January 2009 – September 2013

● Created the implementation department, established procedures for future employees to follow

● Traveled to all U.S. offices and other countries to implement software / network installation and configuration / setup and configure handheld scanners, scales, mobile devices and printers

● Provided client, online and on-site personalized training

● Provided employees with support and logistics training

● Trained and assisted sales team in closing sales leads

● Created/modified logistics documents as per customer’s request using form designers, XML and Java Scripting

Magaya Corp. h ttp://

Sales Associate July 2008 -January 2009

Contributed significantly to sales, marketing, implementation and training. Create the implementation department (above) allowing the company to have an explosive growth.

● Effectively drive territorial sales providing software solutions for the transportation industry

● Search for new leads through cold calling, canvassing, and referrals

● Demonstrated software based on prospect’s operations and requirements

● Generated leads and created proposals using Microsoft CRM

● Obtain information for customized programming and reported to development team

● Coordinate project plan for implementation and training performed by myself

● Performed all duties under implementation specialist listed above Econocaribe Consolidators (acquired by h ttp:// Systems Programmer November 1992 – November 2005

Played a major role in the migrating and converting of all programs from IBM System 36 to a UNIX Platform and Unibol 36 emulator environment. Played a major role in redesigning the corporate LAN and WAN improving performance and security; created, redesigned and modified programs for Air/Ocean/Ground – Domestic/Import/Export Logistics, Accounting, warehousing, and customs support. Received Outstanding Achievement Employee Awards in 1996 and 1997

System Administrator – Maintained company-wide network infrastructure; Including all Windows, UNIX and Linux platforms

● Project Manager RPG Programmer - Designed, created, and modified programs to meet company, management and staff needs, using RPG – Unibol 36, Elite 36 software

● Visual Basic (ANSA) Programmer – Windows version of RPG, converted old RPG Programs to new

● Visual Basic RPG

● UNIX Scripting – UNIX Scripting to maintained communication between UNIX and RPG.

● Help desk company-wide support – Provided computer/software support for all offices that were part of our team worldwide

● Help desk customer support – Provided customers with computer/software support

● Trained MIS employees as well as employees throughout the company

● PC Technician – Troubleshoot and repaired PCs and laptops

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