PROFESSIONAL SUMMARY

WORK HISTORY

EDUCATION

SKILLS

CLARENCE HONEA

C: 980-***-**** • acw972@r.postjobfree.com

Strong technical skills and knowledge as well as heavy phone contact experience and people skills. 06/2005 - 10/2015

CSR, Survivor Benefits

TIAA-CREF - Charlotte, North Carolina (NC)

Claims processing and customer service for high net worth clients with daily production and phone contact requiring detailed analysis and support.

06/1988 - 08/2003

Technical support and Audit, Claim Call Center

Blue Cross &Blue Shield - Houston, Texas

Live audit of client services reps with technical support and daily follow up. 1982

Bachelor of Science: Marketing and Management

Houston Baptist University - Houston, TX

Magna cum laude graduate

I have held series 6-7 license and trained individuals in claims and customer service. Previous IRS revenue officer.