JO’SHANDRIA WHITE

346-***-**** • * ** Maxey Rd. #2804 • Houston, TX 77013 • j acw96b@r.postjobfree.com EDUCATION

Houston Community College

Early Childhood Education 2012-2014

EXPERIENCE

LEASING CONSULTANT

ALLIED-ORION REAL ESTATE, PRESENT

● Verifies Social Security, TANF, and Child Support Benefits to complete eligibility.

● Accurately completes rent calculations for LIPH participants by following required federal regulations and local policies. This process includes collecting documentation, entering all information in computer data base, making revisions, calculating rent adjustments, and notifying residents and landlords orally and/or in writing of changes.

● Pays close attention to detail so there won’t be a setback in the system.

● Promptly responds to tenant and property owner questions, returning phone calls and e-mails daily.

● Oversees all lease and recertification signings.

● Prepares and sends out notices to Residents per HUD Guidelines.

● Inspects all New Move In units in preparation to get a correct move in date for new Residents.

● Answers a multi-line communication system.

● Face to Face Interviews for new and prior clients.

● Collection of Cash and Money orders for Rent.

Intake Specialist

Houston Housing Authority, Houston, Texas,

● Assists with initial orientation briefings for new HCV participants Special Program allocations and moving orientation as required. Issuance of new vouchers, preparing files for orientations.

● Issues vouchers and generates accurate rent estimates at initial and move orientations; expedites Request for Tenancy Approvals daily by verifying affordability and requests inspections of dwelling units; and follows-up on pending Request for Tenancy Approvals.

● Accurately completes rent calculations for HCV participants by following required federal regulations and local policies. This process includes collecting documentation, entering all information in computer data base, making revisions, calculating rent adjustments, and notifying residents and landlords orally and/or in writing of changes.

● Drafting of Move and New Intake Contracts with a One week turn around.

● Promptly responds to tenant and property owner questions, returning phone calls and e-mails daily.

● Verifies Social Security, TANF, and Child Support Benefits to complete eligibility.

● Creation of Subsidy and Utility sheets to submit to the Finance Department. JO’SHANDRIA WHITE

CURRICULUM VITAE • P AGE 2

● The Verification of Criminal Background checks before a client is in the lease up process.

● The ability to perform interims, rent changes and stop payments. Clerk III

Texas Health and Human Services Commission, Houston, Texas

● The ability to schedule 50- 100 task per day.

● Assisted clients with applications for SNAP, TANF, Medicaid and Affordable Healthcare.

● Scheduled face to face interviews for 3 different Regions.

● The ability to push tasks to Workers without scheduling conflicts.

● Responsible for explaining the rules and regulations to clients about each program that was inquired about.

● Assisted clients with setting up online accounts on lobby computers versus a paper application.

● Record keeping of each file until it was at a stage of completion.

● Face to Face scheduling with low income clients. Benefits Specialist

Coventry Healthcare, Houston, Texas

● The ability to verify different insurance plans in order to explain the benefits of each to our clients.

● Received a high volume of incoming calls from Providers to obtain Pre Authorization for services.

● Knowledge of twelve different Medicaid and Medicare Plans.

● The ability to take Payments for Premiums.

● The termination of Assistance if there is a non-compliance with Program rules.

● Providing Claim Status and Medical History with consent.

● Ability to process premium and co pays for clients. COMPUTER SKILLS

● Microsoft Office Suite

● Bloodhound

● SIR

● REGULUS

● ELITE

● EMPHASYS

● ENTERPRISE INCOME VERIFICATION SYSTEM

● 60 WPM

● LOTUS

● STATE PORTAL

● TIERS

● OUTLOOK

● PEGASUS

JO’SHANDRIA WHITE

CURRICULUM VITAE • P AGE 3

● I HEALTH

● DATA BROKER

● SOL Q

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