WILLIAM M. WILSON

Email:acw95h@r.postjobfree.com Cell: 202-***-****

EXPERIENCE:

Metro Systems Sep 14 – Jul 16

Sccm Administrator

SCCM System Administrator for United States Coast Guard providing Enterprise patching and application deployment.

Supported a global large Active Directory (AD) infrastructure with several thousand users in a mixed Windows and UNIX environment.

Use extensive knowledge of Active Directory, Security Groups, OU's, managing shared resources, Account Management (Creation, Deletion, Maintenance), and GPO validation/management/implementation to provide support to the USCG mission.

In support of the USCG’s effort used SCCM OSD feature to upgrade the Enterprise’s baseline OS from Microsoft Windows vista to Windows 7, deployed MDT and SCCM OSD images (.wims) via SCCM 2007 and SCCM 2012.

Assisted Engineering team with the transition from SCCM 2007 to SCCM 2012, provided Tier 4 level assistance to local and remote sites in the field with troubleshooting issues with the transition including OSD builds, malfunctioning DP’s, BDP’s, Pull DP’s etc., as well.

While supporting this effort, repair SCCM clients and broken WMI stores on both Windows Vista and Windows 7 machines, create SCCM collections, advertisements, packages, deploy, monitor, maintain, and troubleshoot the OSD deployments when required.

When required create VB scripts and Batch command scripts to assist with the installation of Microsoft, third party patches, applications and application updates.

Create SCCM collections, packages, programs and advertisements to deploy all other USCG GOTS and Industry Standard packages.

Distribute created packages to all local and remote SCCM Sites, distribution point servers and workstation clients.

Initiate synchronization of the MS WSUS Server with DISA WSUS Server to download DISA approved Microsoft and third party patches.

After synchronization approved, deploy patches needed by USCG enterprise workstations and servers.

Initiate synchronization of the SCCM 2012 Server with Microsoft to download DISA approved Microsoft patches.

After synchronization is approved, deploy patches needed by USCG enterprise workstations and servers.

Maintain, monitor, and troubleshoot the SCCM and WSUS Servers as required or for any anomalies.

Monitor software distributions for successes and failures daily by reviewing SCCM 2007 and SCCM 2012 Microsoft SQL reports.

Provide Tier II/Tier III assistance to local support groups and remote site Administrators with remediation of BMC Remedy trouble tickets associated with SCCM software, patches and OSD deployments.

Provide remote end-user technical support and systems administration to mission-critical and non-critical enterprise systems on secure and non-secure networks.

Collaborate with USCG engineers on Virtual Apps, updates, patches and/or changes and packaged by them for distribution to the enterprise.

Track all distributions until completion or DISA compliance levels are met.

In accordance with SLA agreements and Cybercoms IAVA release process, test, approve and deploy IAVA updates.

Provide daily and weekly status of distributed applications and patches to USCG management via SCCM SQL reports and WQL queries.

Monitored overall SCCM system health responding to and remediating any SCOM alerts received during the day as well as overnight

In support of USCG’s disaster recovery plan assisted Engineering staff by verifying successful nightly backups of SCCM SQL databases via commvault to San storage locations.

Assisted the IA Team with identifying and remediating DISA’s STIG findings in preparation for TISCOM’s 2016 network accreditation (CCRI).

Apex Systems INC Oct 13 – Jul 14

System Engineer

Desktop Engineer for Pentagon USAF 844th Communication Group. providing Desktop Engineering for USAF’s AFNET/AFNCR networks at Pentagon, Andrews AFB, Bolling AFB Created software installation packages for manual installs and Remote installs using Sccm 2007.

While supporting this effort repaired Sccm clients and broken WMI stores on both Windows Vista and Windows 7 machines, created Sccm collections, advertisements, packages, deployed, monitored, maintained, troubleshot the OSD deployments when required.

When required created VB scripts and Batch command scripts to assist with the installation of microsoft, third party patches, applications and application updates.

Created Sccm collections,packages,programs and advertisements to deploy all other USAF GOTS and Industry Standard packages. Distributed created packages to all local and remote Sccm Sites, distribution point servers and workstation clients.

Technique Solutions Aug 11 – Jul 13

Senior Systems Administrator

SCCM System Administrator for Pentagon Joint Chiefs of Staff Operations Server Team/Enterprise Distribution providing Enterprise patching and application deployment.

Support a global medium sized Active Directory (AD) infrastructure with several thousand users in a mixed Windows and UNIX environment.

Use extensive knowledge of Active Directory, Security Groups, OU's, managing shared resources, Account Management (Creation, Deletion, Maintenance), and GPO validation/management/implementation to provide support to the JCS mission.

In support of the JCS’s effort used SCCM OSD feature to upgrade the Enterprise’s baseline OS from Microsoft Windows XP SP3 to Windows 7, deployed MDT and SCCM OSD images (.wims) via SCCM 2007.

While supporting this effort, repair SCCM clients and broken WMI stores on both Windows XP and Windows 7 machines, create SCCM collections, advertisements, packages, deploy, monitor, maintain, and troubleshoot the OSD deployments when required.

When required create VB scripts and Batch command scripts to assist with the installation of Microsoft, third party patches, applications and application updates.

Create SCCM collections, packages, programs and advertisements to deploy all other JCS GOTS and Industry Standard packages.

Distribute created packages to all local and remote SCCM Sites, distribution point servers and workstation clients.

Initiate synchronization of the MS WSUS Server with DISA WSUS Server to download DISA approved Microsoft and third party patches.

After synchronization approved, deploy patches needed by JCS enterprise workstations and servers.

Initiate synchronization of the SCCM 2007 Server with Microsoft to download DISA approved Microsoft patches.

After synchronization is approved, deploy patches needed by JCS enterprise workstations and servers.

Download Third party patches from VMware Shavlik and publish updates to SCCM server via the Microsoft System Center Update Publisher (SCUP).

Maintained, monitored, and troubleshoot the SCCM and WSUS Servers as required or for any anomalies.

Monitored software distributions for successes and failures daily by reviewing SCCM 2007 Microsoft SQL reports.

Provided Tier II/Tier III troubleshooting assistance to local support groups and remote site Administrators with remediation of BMC Remedy trouble tickets associated with SCCM software, patches and OSD deployments, and Enterprise Communication /OS issues.

Monitored overall SCCM system health responding to and remediating any SCOM alerts received during the day as well as overnight

In support of JCS’s disaster recovery plan assisted Engineering staff by verifying successful nightly backups of SCCM SQL databases via commvault to San storage locations.

Provided remote end-user technical support and systems administration to mission-critical and non-critical enterprise systems on secure and non-secure networks.

Collaborate with JCS engineers on Virtual Apps, updates, patches and/or changes and packaged by them for distribution to the enterprise.

Track all distributions until completion or DISA compliance levels are met.

In accordance with SLA agreements and Cybercoms IAVA release process, test, approve and deploy IAVA updates.

Assisted the IA Team with POAM’s and remediating open IAVA findings in preparation for JCS’s 2013 network accreditation (CCRI).

Use DISA’S Cybercom website to remediate enterprise Retina scans less than 98 – 99% successful on both secure and non-secure networks.

Provide daily and weekly status of distributed applications and patches to JCS management via SCCM SQL reports and WQL queries.

General Dynamics Information Technology (GDIT) – CHSS May 10 – Aug 11

Senior Systems Administrator

Senior System Administrator for the FBI’s SCCM Team providing Enterprise patching and application deployment.

In support of the Agency’s effort used SCCM OSD feature to upgrade the Enterprise’s baseline OS from Microsoft Windows 2000 SP4 to Windows XP SP3.

While supporting this effort, repaired SCCM clients and broken WMI stores on both Windows 2000 and Windows XP machines, created SCCM collections, packages, programs, advertisements and Branch Distribution Points, monitored, maintained, and troubleshot the OSD deployments when required.

When required created VB scripts and batch command scripts to assist with the installation of Microsoft, third party patches, applications and application updates.

Created SCCM collections, packages, programs and advertisements to deploy all other Agency GOTS and Industry Standard packages.

Distributed created packages to all local and remote SCCM Sites and distribution point servers and workstation clients.

Maintained, monitored, and troubleshot the SCCM Servers as required or for any anomalies.

Monitored software distributions for successes and failures daily by reviewing SCCM 2007 Microsoft SQL reports and queries.

Provided Tier II/Tier III assistance to local support groups and remote site Administrators with remediation of Service Center trouble tickets associated with SCCM software and OSD deployments.

Worldwide Information Network Systems Inc. Oct 08 – Feb 10

Microsoft SMS 2003 Engineer

Member of U.S. State Department centralized Enterprise Patch Management/Software Distribution team.

Repackaged standard industry Software Applications (COTS) as well as (GOTS) using Wise Installer Studio suite of tools and SMS’s Admin Server Console.

Consulted with external customers/software owners to provide customized software configurations.

Created VB scripts and batch command scripts for the automated distribution and installation of repackaged software applications and non-Microsoft patches (EX: Adobe Reader, Flash, Shockwave, Java) via Microsoft SMS Server 2003 software distribution tools.

Prior to software deployments, tested completed SMS packages in VMware ESX virtual lab environment to ascertain possible detrimental effects of software installations as well as failures and successful installs.

Maintained and rebuilt VMware virtual environment for each patch, application and application update distributed to Enterprise.

Created SMS Server 2003 collections, packages, programs, advertisements, and assigned access permissions.

Conducted pilot deployments with external customers/software owners and end users.

Distributed created packages to all local and remote SMS Sites and distribution point servers.

Monitored software distributions for successes and failures daily by reviewing SMS 2003 Microsoft SQL reports.

Provided Tier II/Tier III assistance to local support groups and remote site Administrators with remediation of Remedy trouble tickets associated with SMS software deployments.

Orion Consortium, LLC Dec 03 – Oct 08

Senior System Administrator

Member of Server Modernization team upgrading NSA Headquarters and other external sites servers, workstations, user accounts, data etc., from Windows 2000 to Windows Active Directory, providing customers with directory and naming services, file backup and restore services, asset management, centrally managed anti-virus and Microsoft print services.

Repackaged standard industry Software Applications (COTS) as well as (GOTS) using Wise Installer Studio suite of tools and BMC’s Marimba application packaging tools.

Created VB Scripts and batch command scripts for the automated distribution and installation of repackaged software applications and non-Microsoft patches (example: Adobe Reader, Flash, Shockwave, Java) via BMC’s Marimba software distribution tools.

Monitored software distribution for successes and failures daily by reviewing Marimba’s Crystal reports.

Consulted with external customers/software owners to provide customized software configurations, pilot deployments and Enterprise wide deployments as needed.

Provided Tier II/Tier III assistance to local support group and Administrators with remediation of Remedy trouble tickets associated with Marimba distributions.

Assisted with installations of racks and HP Blade Servers in Centrally located Data Center and several designated external Data Centers.

BAE Systems, Inc. Sep 02 – Oct 03

Lead System Analyst

Member of NGA, Washington Navy Yard local Desktop/Helpdesk close customer support team.

Provided Windows NT, Windows 2000 and UNIX systems administration for a multiple large-scale client server enterprise level network.

Provided close customer and technical support directly to all local and remote customers.

Provided Enterprise LAN systems client desktop administration.

Performed systems analysis, trouble-call investigation and resolution, troubleshooting LAN system related problems.

Provided limited one on one training to users.

Assisted with development of system administration procedures.

Completed special ad-hoc desktop and Enterprise LAN related projects.

Provided weekly customer project and status reports as required.

Perot Systems, Inc. Oct 97 – Sep 02

System Engineer

Member of CIA/DDS&T, Common Workgroup Environment (CWE) Engineering staff.

Analyzed software applications configurations, Microsoft NT Registry settings, and installed routines to ensure completed integration into CWE Baseline Windows NT OS configuration.

Created WinInstall software packages for automated local and remote distribution of CWE COTS and GOTS applications across all Windows NT domains of the Agency’s networks.

Using Seagate’s WinInstall Tools developed and tested scripts for automated configuration and delivery of application and operating system software for the agency’s CWE client desktops.

Upon completion of integration into CWE environment provided advanced support, trouble-call investigation and resolution of the created software packages.

Provided documentation to customer on all completed software packages.

Provided weekly customer project and status reports as required.

Klien Technologies, Inc. Oct 95 – Oct 97

Lan Technical Manager

Member of CIA/DDS&T, regional technical support service desk.

Provided direct close end user desktop support to Covert Communications Group.

Provided user account management, maintenance access control lists, created and managed group’s Lotus Notes mail accounts.

Performed installation and configuration of workstations, servers and printer hardware.

Maintained groups Novell Netware fileservers, Windows NT file and print servers and Lotus Notes Servers.

Maintained and setup Lotus Notes Databases for users when requested.

Performed system tape backups, file restorations, Lotus Notes mail archiving and restorations.

Assisted Common Workgroup Environment (CWE) teams with server and workstation upgrades, transition of user applications, files and databases to meet deployment schedules.

Performed DHCP Administration for DDS&T during CWE transition, setting up DHCP scopes, reserved IP addresses and resolved IP conflicts.

Lockheed – Martin Marietta Sep 92 – Nov 95

Computer Systems Engineer

Member of engineering project team, assisted with designing, planning and implementing integrated information systems in support of a large distributed computing environment.

Provided research and recommendations for the purchase, maintenance and upgrades of hardware and software applications for the networks in support of the established RFC process.

Defined hardware and software specifications and costs for meeting new IT service requirements.

Performed site surveys in support of new IT requirements.

Provided coordination between the customers, installation teams performing hardware installations and system administrators performing integrated software upgrades.

Provided technical consulting support to end users on Microsoft Windows applications such as Office, Lotus Notes, Microsoft Access, Microsoft Project and Calendar/Scheduling software.

Defined operations and maintenance procedures for the installation and support teams involved in the daily operation and maintenance of the hardware and software systems.

General Electric Aerospace Corporation Nov 89 – Aug 92

PC Computer Specialist

Performed configuration, testing and installation of all site PC hardware operating systems and application software.

Configured both full and thin client desktops for connectivity to multiple internal networks.

Performed network cabling connections for various network topologies (ThickNet, ThinNet, Ethernet, TokenRing, IBM mainframe Network, Wang VS Network etc.).

Performed configuration, testing, and installation of Sun workstations and components.

Implemented RFC’s to network supported hardware as directed by engineering staff.

General Electric Aerospace Corporation Oct 87 – Oct 89

Computer Operator

Supported computer operations for a large Networked Wang VS Data and Word processing center.

Provided 24x7 operations support to the customers site.

Performed all daily system administration and maintenance tasks for Wang VS systems.

Central Intelligence Agency Jan 80 – Oct 87

Information Control Specialist

Served as Assistant Team Lead, directed all other team members and assigned office clerical personnel in absence of team lead.

Delivered, received, processed and tracked incoming and outgoing classified and unclassified systems documentation and message traffic for my site.

Worked with customers daily to locate, send and receive classified and unclassified documentation.

Operated all standard office equipment.

U.S. Department of the Navy, HQS U.S. Marine Corps Jul 74 – Jan 80

Clerk-Typist

Member of Separation and Retirement Unit, separated and placed on temporary and permanent retirement Marines injured/disabled while on active duty.

Technical Skills

Microsoft SCCM 1511; Microsoft SCCM 2012 R2; OSD; PXE ; BDP’S ; PULL DP’S; Microsoft HyperV (Virtual Servers); VMware Virtual Machine Technologies; MS System Center Update Publisher (SCUP); VMware Shavlik; MS WSUS Server; MS Server 2012; Microsoft SQL Server 2012; Microsoft SCCM 2007 ;Microsoft Deployment Tookit 2013; Microsoft Deployment Tookit 2012; Microsoft USMT; MS Windows Server 2008 R2; MS SMS Server 2003; MS Windows 7; MS Windows Vista; MS Windows XP Professional; MS Windows Server 2008 R2; MS Windows 2003 Server; MS Windows 2000 Server; MS Windows 2000 Workstation; MS Windows NT 4.0 Supporting Enterprise Technologies; Internetworking with Microsoft TCP/IP; MS Windows NT Core Technologies; BMC Marimba 6.0; Wise Installer Studio Professional 7.0; NetIQ Directory and Resource Admnistrator Tool (DRA); Veritas Net Backup 5.5; InstallShield Professional; MS Visual Basic 6.0; Vb scripting; Windows Shell Scripting; Rexx scripting; Windows Batch Command scripting; Seagate Winstall application distribution; Lotus Notes 4.0 Application Development I; Lotus Notes 4.0 System Administration I and II; Advanced Systems Administration with Novell NetWare; Sun Hardware Maintenance; Upgrade; Repair; Maintenance Troubleshooting PC’s.

Certifications

CompTIA Security+ CE (2013)

MCP Windows Server 2008 Fundamentals (2013)

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