Latiera Long

acw924@r.postjobfree.com:acw924@r.postjobfree.com

209-***-****

Stockton, Ca.

Objective

To obtain a position where I can utilize my skills while learning, growing, and developing.

SUMMARY OF QUALIFICATIONS:

Highly skilled in providing information regarding products and services of the company.

Track record of listening and responding to customers’ needs and concerns.

Inventory management

Team Leadership

Warehouse operations

Visual Merchandising

Consultative Selling

Retail Sales

Poolcorp – Stockton, CA.

Customer Service Representative July 2015 - Aug. 2016

Make follow up calls to potential and existing customers to solicit additional business.

Investigated and resolved customer complaints in a timely manner.

Maintain a clean, professional sales center appearance.

Established strong working relationships with employees, sales team and emphasized

product selling points.

Assist in receiving, shipping, and general warehouse duties.

Universal Intermodal Services, Inc - Stockton, CA.

Call Center Representative June 2009 – July 2015

Address customer service inquiries in a timely and accurate fashion.

Gave accurate and appropriate information to answer questions, troubleshoot issues,

and resolve complaints.

Properly directed inbound call in phone queus to improve call flow.

Worked with upper management to ensure appropriate changes were made to improve

customer satisfaction.

Winco Foods - Tracy, Ca.

Warehouse Clerk Feb 2005 – May 2009

Maintained inventory of materials and supplies on hand.

Managed inventory counts and prepared purchase order to replenish used materials

and supplies.

Created and maintained safe working environment by maintaining work area and upholding safety regulations.

Reconciled purchase orders against goods received to confirm receipt and report

defective products to suppliers.

EDUCATION

Central High School

10200 E Brookside Dr.

Baton Rouge, La 70818

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