SHWETA ARORA

Email: acw90v@r.postjobfree.com

Mobile No: +919*********

Objective:

I aim to work in an organization where innovative ideas are welcome, and where I can get to work on latest technologies in the IT industry.

To develop myself professionally as well as personally by taking my responsibilities in such a way that gives me a great degree of success and satisfaction.

Technical Expertise:

Operating Systems

Windows 98, Windows 2000 Professional, Windows 2000 Server, Windows XP,

Windows 2003 Server

Automation Tools

MS-Office 2000

Languages

C++, VB.NET,C,Software Testing

DBMS

SQL Server 2000/2005, MS-Access, Data Structure

Working Experience

I have been working in Toluna India Pvt. Ltd, Gurgaon as Senior Application Support Executive (L2 level) April 2007 to Nov 2012.

Job Profile:

Working on various Production database for managing / updating data as per issues raised using SQL/ PLSQL commands.

Creating / altering / troubleshooting of stored procedure and functions.

Creation of tables and maintaining indexes / constraints

Handle first level escalations and working on Outage Analysis.

Provide IT Support on Global Business applications at Level1 for internal associates globally.

Managing daily issues through internal ticketing system (Track IT) based on SLA defined.

Maintain and Monitor Toluna network (Worldwide) via monitoring tools like Orion.

Support Internal Application (UPS/CMS/ConfirmIT/ TrackIT) and other web applications.

Coordination with IT Teams globally on daily basis to resolve escalated issues.

Provide IT based support for internal users globally and troubleshoot issues related to their Global/ internal applications. Carry out IT application based trainings for internal new hires, managed and prioritized user requests, Coordination with external Business application Support teams for applications used by internal users like Citrix, Confirm IT, TEMS, Trend Micro, Verizon etc

Key Responsibilities:

Handling all Front-end and Back-end SQL issues from end users.

Writing queries for analyzing and modifying data in database.

Maintenance (creation, updating, replication) of databases of various processes and optimizing the queries for better performance.

Defined Jobs and user defined data type rules, Query Optimization.

Managing weekly & monthly reports about Task, Resource and Project based activity.

Addressing users database related queries (data pull based on different criteria, updating

of entries in the existing tables.

Interaction with Project managers as well as End Users for their various needs about data and database.

Self Analysis

A ‘learner’ with a diligent and positive approach towards any job assigned. Optimistic and result oriented mind.

Best suited for an analytical kind of job that creates space for quality, innovation. Planning and implementation are the key areas of professional and personal strength.

Qualification:

Academic:

MCA from IP University with an aggregate of 80%

BCA from Punjab University (Chandigarh)

Date of Birth : 21st Sep, 82

Father's Name : Satish Chander

Marital Status : Married

Nationality : Indian

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