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Customer Service Manager

October 26, 2016

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Rosan Barao Tapdasan

# *** *****-* *******

Cagayan de Oro City, Philippines 9000

contact number: (63+) 995-***-****/ (63+) 998-***-****

email address:


To secure a stable work in a dynamic and established organization that will allow me to

practice my profession and help me grow in various aspects as an employee and as an



Birth date: June 09, 1986

Age: 29 years old

Gender: Female

Citizenship: Filipino

Height: 5’1”

Weight: 110lbs


Master in Business Administration (1st year)

Xavier University-Ateneo de Cagayan

Corrales Street, Cagayan de Oro City

SY 2012-2013

Graduated, College Degree

Bachelor in Science major in Business Management

Xavier University-Ateneo de Cagayan

Corrales Street, Cagayan de Oro City

March 2007

Graduated, High school

Sacred Heart of Jesus Montessori School

Capistrano Complex, Gusa

Cagayan de Oro City

March 2003

Real Estate Brokerage (60 UNITS)

Chamber of Real Estate and Builders’ Associations Inc.

CREBA Center, Cagayan de Oro City

December 2010-February 2011


Citysavings Bank Incorporated June 2013-present

Branch Operations Service Associate

Accurately and efficiently process and record daily transactions for bank customers

including encashment of checks, accepting deposits and withdrawals, processing loan

payments and money transfers

Promote and advise on the bank's products and services.

Evaluates and process salary loans applications

Open, maintain and close all types of accounts. Process new account transactions, assist

customers in their selection of various accounts and financial services

Prepares daily and monthly reports

Performs other banking duties when necessary

JCA Realty Incorporated-Creditland Ventures Corporation May 2010-April 2013

Credit Committee staff

Evaluates and gives approval on PDC (postdated check) loan applications

Performs case checking on prospect and existing clients

Monitor delinquent accounts and prepares report for re-verification to be conducted by the

credit committee investigator

Assistant Branch Head/ Marketing officer

Assists the branch in the field of marketing

Formulates marketing strategies for the branch to increase the number of new accounts

Oversees the operation in the absence of the branch head

Prepares daily and weekly reports

Normin Food Chains Corporation-Jollibee Limketkai Oct 2007-December 2009

Service Quality Manager/Shift Manager

Oversees the entire operation of the store primarily in the Service area

Must be visible in the service area at all times to be able to address immediate customer

needs and feedback.

Ensures that the dining area is well organized and deploys enough crew to attend to

customer requests.

Checks availability of products in the kitchen thus coordinates with the Production Manager

Performs admin tasks, prepares weekly reports and manpower schedule

Conducts monthly meeting for crew performance evaluation

Management Trainee

Experienced trainings, classroom lectures and evaluation in preparation for the actual

managerial role


Experienced leadership and managerial skills

Good interpersonal skills

Good grasp of English communication (both oral and written)

Proficient in Basic Computer applications (Word/Excel/PowerPoint/Adobe Photoshop)

Average analytical and comprehension skills


Customer Service Excellence Seminar Wave 2 November 2015

Citysavings Bank

Pagadian City

Synergy (Personality Development Seminar) July 2015

Citysavings Bank

Marco Hotel, Cagayan de Oro City

Money Counterfeit Detection Seminar August 2014

Citysavings Bank

Tsinoys Restaurant, Cagayan de Oro City

Customer Service Excellence Seminar Wave 1 May 2014

Citysavings Bank

Cebu City

Basic Orientation Training Program Oct 2007-February 2008

Normin Food Chains Corp.-Jollibee Limketkai

Cebu City, Philippines

Service Quality Management Seminar June 2008

Normin Food Chains Corp.-Jollibee Limketkai

Basic Orientation and Leadership Training Program SY 2005-2006

Xavier University, Cagayan de Oro City

Real Estate Brokerage Training and Seminar (CREBA) Dec 2010-February 2011

Cagayan de Oro City



Dean’s List, School of Business and Management SY 2004-2005/2005-2006

Finalist, SBM Most Outstanding Junior student SY 2005-2006

High school

With Honors SY 1999-2003

Civil Service Commission Career Service April 25, 2010

Professional Exam, Passer


Xavier University School of Business and Management- June 2012-March 2013

Graduate School (XUSBM-GS) Council, Member

School of Business and Management Student Council, Member SY 2004-2007

Junior Executive Club, Secretary SY 2006-2007

Junior Executive Club, Member SY 2004-2007


Ms. Arla Mae A. Lavarez

Coca-Cola Bottlers Philippines, Inc.

Logistics personnel


Mrs. Danah Mylene A. Llagas

Normin Food Chain Corp-Jollibee Limketkai

Store Manager


Engr. Dante Alaba

SOCOR Construction and Development Corporation

Operations Manager

Mr. Romil Ian Martin A. Pagute

JCA-Realty Inc.-Creditland Ventures Corporation

Business Strategic Group Head


Mr. Bon Albert A. Lim

Central Bank of the Philippines

Bank Officer


Mr. Sean Dagondon

AXA Philippines

Area Sales Manager-Region X


Mr. Fernando G. Arbonida

Branch Service Officer

Citysavings Bank


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