Customer Service Manager
Resume:
Rosan Barao Tapdasan
Cagayan de Oro City, Philippines 9000
contact number: (63+) 995-***-****/ (63+) 998-***-****
email address: ***************@*****.***
OBJECTIVE
To secure a stable work in a dynamic and established organization that will allow me to
practice my profession and help me grow in various aspects as an employee and as an
individual.
PERSONAL DATA
Birth date: June 09, 1986
Age: 29 years old
Gender: Female
Citizenship: Filipino
Height: 5’1”
Weight: 110lbs
EDUCATIONAL BACKGROUND
Master in Business Administration (1st year)
Xavier University-Ateneo de Cagayan
Corrales Street, Cagayan de Oro City
SY 2012-2013
Graduated, College Degree
Bachelor in Science major in Business Management
Xavier University-Ateneo de Cagayan
Corrales Street, Cagayan de Oro City
March 2007
Graduated, High school
Sacred Heart of Jesus Montessori School
Capistrano Complex, Gusa
Cagayan de Oro City
March 2003
Real Estate Brokerage (60 UNITS)
Chamber of Real Estate and Builders’ Associations Inc.
CREBA Center, Cagayan de Oro City
December 2010-February 2011
WORK EXPERIENCE
Citysavings Bank Incorporated June 2013-present
Branch Operations Service Associate
Accurately and efficiently process and record daily transactions for bank customers
including encashment of checks, accepting deposits and withdrawals, processing loan
payments and money transfers
Promote and advise on the bank's products and services.
Evaluates and process salary loans applications
Open, maintain and close all types of accounts. Process new account transactions, assist
customers in their selection of various accounts and financial services
Prepares daily and monthly reports
Performs other banking duties when necessary
JCA Realty Incorporated-Creditland Ventures Corporation May 2010-April 2013
Credit Committee staff
Evaluates and gives approval on PDC (postdated check) loan applications
Performs case checking on prospect and existing clients
Monitor delinquent accounts and prepares report for re-verification to be conducted by the
credit committee investigator
Assistant Branch Head/ Marketing officer
Assists the branch in the field of marketing
Formulates marketing strategies for the branch to increase the number of new accounts
Oversees the operation in the absence of the branch head
Prepares daily and weekly reports
Normin Food Chains Corporation-Jollibee Limketkai Oct 2007-December 2009
Service Quality Manager/Shift Manager
Oversees the entire operation of the store primarily in the Service area
Must be visible in the service area at all times to be able to address immediate customer
needs and feedback.
Ensures that the dining area is well organized and deploys enough crew to attend to
customer requests.
Checks availability of products in the kitchen thus coordinates with the Production Manager
Performs admin tasks, prepares weekly reports and manpower schedule
Conducts monthly meeting for crew performance evaluation
Management Trainee
Experienced trainings, classroom lectures and evaluation in preparation for the actual
managerial role
SKILLS
Experienced leadership and managerial skills
Good interpersonal skills
Good grasp of English communication (both oral and written)
Proficient in Basic Computer applications (Word/Excel/PowerPoint/Adobe Photoshop)
Average analytical and comprehension skills
SEMINARS/TRAININGS ATTENDED
Customer Service Excellence Seminar Wave 2 November 2015
Citysavings Bank
Pagadian City
Synergy (Personality Development Seminar) July 2015
Citysavings Bank
Marco Hotel, Cagayan de Oro City
Money Counterfeit Detection Seminar August 2014
Citysavings Bank
Tsinoys Restaurant, Cagayan de Oro City
Customer Service Excellence Seminar Wave 1 May 2014
Citysavings Bank
Cebu City
Basic Orientation Training Program Oct 2007-February 2008
Normin Food Chains Corp.-Jollibee Limketkai
Cebu City, Philippines
Service Quality Management Seminar June 2008
Normin Food Chains Corp.-Jollibee Limketkai
Basic Orientation and Leadership Training Program SY 2005-2006
Xavier University, Cagayan de Oro City
Real Estate Brokerage Training and Seminar (CREBA) Dec 2010-February 2011
Cagayan de Oro City
AWARDS/HONOR
College
Dean’s List, School of Business and Management SY 2004-2005/2005-2006
Finalist, SBM Most Outstanding Junior student SY 2005-2006
High school
With Honors SY 1999-2003
Civil Service Commission Career Service April 25, 2010
Professional Exam, Passer
CLUBS/ORGANIZATIONS
Xavier University School of Business and Management- June 2012-March 2013
Graduate School (XUSBM-GS) Council, Member
School of Business and Management Student Council, Member SY 2004-2007
Junior Executive Club, Secretary SY 2006-2007
Junior Executive Club, Member SY 2004-2007
REFERENCES
Ms. Arla Mae A. Lavarez
Coca-Cola Bottlers Philippines, Inc.
Logistics personnel
Mrs. Danah Mylene A. Llagas
Normin Food Chain Corp-Jollibee Limketkai
Store Manager
Engr. Dante Alaba
SOCOR Construction and Development Corporation
Operations Manager
Mr. Romil Ian Martin A. Pagute
JCA-Realty Inc.-Creditland Ventures Corporation
Business Strategic Group Head
Mr. Bon Albert A. Lim
Central Bank of the Philippines
Bank Officer
Mr. Sean Dagondon
AXA Philippines
Area Sales Manager-Region X
Mr. Fernando G. Arbonida
Branch Service Officer
Citysavings Bank
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