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Project Quality Assurance

Aurora, Colorado, United States
October 26, 2016

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Amritha Anjali Iyer

Cell: 720-***-****

Denver, CO 80016


Sr. Quality Assurance Engineer/Lead with over 15 years overall experience in the IT industry.

Skills summary

- Business User and Quality Assurance Analysis - Full SDLC

- AGILE/SCRUM, Waterfall methodologies

- Manual Testing: Web applications, Client/Server, GUI, Databases, Web Services

- Automated Testing: Selenium, UFT Automation Scripts, IBM RFT Automation tool

- Mobile/Tablet Devices testing (ios, android, ipad, tablet, nexus, mobile web) via hardware devices & Desktop Googe Chrome EMULATOR

- Performance Testing - LoadRunner

- IT Project Management / Business User Analysis / User Requirements Analysis

- Extensive Communication & Interfacing with Business Users, Project Stakeholders & Clients

- Computer Software Applications & Databases, Web Design & Development

- Solid Test Artifacts Documentation and (User Acceptance Test) UAT Demos

Technical Proficiencies

Quality Assurance:

- Methodologies: AGILE, Waterfall

- Hands-on (onshore): SDLC - Meeting with project Stakeholders and teams (Project managers, Developers, Systems Analysts, Business users) for test planning, review and analysis, Creating Test plans and Detailed Test scripts, Executing Test scripts for In-house UI and Java, .net Web Applications, Black box functional and White box code testing, Coordinating UAT and User Demos, Supporting Regression Test & Production Verification. Defects Analysis & Reporting, Test case Authoring, Test Execution and Requirements verification utilizing HP Quality Center, HP QTP, IBM RFT, JIRA, Rational Clear Quest, Bugzilla, IBM RTC and Bug Tracker (open source). Ran Basic Unix commands in Putty for transferring files, finding files for providing logs for defects to developers. XML was verified in XML spy.

- Offshore Team Lead: Leading and reviewing offshore team’s test artifacts. Providing direction for deadlines, milestones and onshore project status based on client/stakeholder meetings.


- Testing Software:

Test Case Analysis/Execution: HP Quality Center, LoadRunner

Defects Tracking/Reporting: HP Quality Center, JIRA, Rational Clear Quest, Bugzilla, IBM RTC, Bug Tracker

Test Automation: Selenium, QTP Automation Scripts, IBM RFT Automation tool

Test Platforms: Java, .net Web Applications, IVR Telephony Systems, CTI/Genesys Call Routing, BPM Portal, Siebel,

Mobile Apps: ios, android, ipad, tablet, mobile web, desktop emulator

Cross-Browser: Internet Explorer, Firefox, Chrome, Safari

- BI/DW/Reporting: Informatica data migration, Cognos Reporting tools

- Business Analysis/ Project Management: Full Software Development Life Cycle (SDLC) - User requirements gathering/analysis, design/development of project specifications, technical development, implementation, documentation, UAT, & end-user training.

- Databases: Oracle, Microsoft SQL Server Management Studio, PL/SQL Developer

- Operating Systems/Environments: Windows, Unix/Sun Solaris, IBM Mainframe

- Additional Software: MS-Office – Word, Excel, PowerPoint, Project, Outlook, Visio, SharePoint, Savion Business Process Modeler (BPM), Crystal Reports, Lotus Notes, HTML, Dreamweaver, Fireworks, Photoshop, FrontPage

Global Outsourcing: Spent 5 months in India leading, coaching & training the QA Analysts in support of company’s Global outsourcing efforts in 2005 (in their Delhi office).

Work History

BioTRUST Golden, CO Jan 2015 – present

Currently working on internal web site applications testing on desktop and mobile devices platforms. Attending daily stand ups (Agile/Scrum methodology followed) for team statuses. Extensively using Selenium web driver as the automation tool for running functional testing of Desktop, Mobile & Tablet (device) applications testing. Utilizing JIRA as the main ticketing, bug tracking, and workflow management tool. Involving in full SDLC of projects from conception to completion. Providing solid documentation (test artifacts) for projects assigned – Test plan, Test scripts, Project status reports.

Federal Reserve Bank of Kansas City project – through Genesis10 Denver, CO Aug 2014 – Dec 2014

Worked on various financial applications within the bank in the Denver office, utilizing various Software QA tools as HP Quality Center for test scripting and execution, JIRA for defect tracking and reporting, following an AGILE/SCRUM methodology. Attending daily stand up meetings to provide QA status, execution, defect and project progress reports. Researching tools for the team for software automation such as QTP/UFT for regression testing, and LoanRunner for Load & Performance testing. Involved in full software life cycle of testing.

NCL project – through K-Force Miami, FL Nov 2013 – May 2014 Lead QA

Worked as an Automation software QA Engineer utilizing the IBM RFT Automation tool to record, run and execute test cases for the company’s external web sites built through .net and Java code. Doing massive data analysis and clean up on existing data that are corrupting and slowing down software processing. Building test cases for the successful execution of manual and automated testing projects in-house, such as web apps and mobile / ios apps testing (ios, android, mobile web, devices).

HBO Latin America Miami, FL July 2013 – Nov 2013 QA Lead

Worked as a QA Lead, implementing the entire QA process for the IT department of a Multimedia giant, based in Miami, FL. Bringing in the HP suite of Testing software for the team’s utilization for all Testing activities (Quality Center for test case creation, scripting and defects analysis, UFT (formerly QTP) for automated testing, Load Runner for performance testing). Tested Web applications built in Java, .net and Flex. Helping the IT team migrate old internal and customer facing multimedia applications (web based, ios / mobile based) tracking, reporting and defect analysis using both the current company software tool JIRA, training the teams to start using Quality Center as the new QA tool of preference. Introducing a new formalized and best industry practice standard for Quality Assurance, including following an STLC of systems integration test, regression test and UAT. Coordinating all UAT training sessions for the official hand-off of the product to the business and project stake-holders. Adhering to stringent deadlines by scheduling test cycles with multiple external vendors specialized in QA testing. Involving in all phases of the AGILE process for user story reviews, sprints, QA and development for various projects simultaneously. Mobile / ios apps testing (ios, android, mobile web, devices).

JM Family Enterprises project Deerfield Beach, FL May 2013 – July 2013 QA Lead Analyst

Worked as a Business & QA Lead Analyst for the client creating wireframes, flow charts, test artifacts for QA (Test plan, UAT documents, Scripts). Utilized mainframe, desktop and cutting edge web technologies to lead the Business User experience and Quality Assurance on a multi-billion dollar project initiative by Toyota Lexus. Tested various web applications developed in Java and .net.

Hewlett Packard project Colorado Spgs, CO Feb – April 2013 Quality Assurance Lead Analyst

Worked as a Business and QA Lead Analyst for the company creating user stories, test documents, utilizing HP’s technologies (Quality Center, LoadRunner, QTP) to lead the Business and Quality Assurance efforts on a multi-billion dollar project venture by HP, Delta and United Airline carriers.

Travelport Englewood, CO Oct 2012 – Feb 2013 QA Lead Analyst

Worked as a BA/QA Lead Analyst for the Universal API and Desktop projects on the QA team. Utilizing Quality Center, JIRA, ExtremePlanner as Testing and Requirements management tools.

DirecTV project Englewood, CO Feb 2012 – Oct 2012 Sr. BA/QA Engineer

Worked as a Senior level Business & Quality Assurance Engineer for the QA/BA team. Involved in full lifecyle of assigned projects; creating test artifacts and participating in all phases of testing – requirements document review, test plan creation & review, test cases/scenarios/scripts development, test execution (smoke/acceptance, systems/integration, regression, and performance testing). Also responsible for providing all QA execution status reports, defect reports, Test summary reports. Attending and providing status at all project meetings as well as internal QA and Development team meetings.

Charles Schwab project Englewood, CO Oct 2011 –Dec 2011 Sr. QA Engineer

Worked as a Sr. BA/QA Engineer on a contractual basis for the Voice Applications team at Charles Schwab. Involved in all phases of the Software Testing Life Cycle including test estimation & sizing for QA work, creation of all test artifacts such as Test Plan, Test Scenarios, Test Cases, Execution, Defect tracking and reporting.

Wells Fargo Greenwood Village, CO Feb 2010 – Oct 2011 Systems QA Analyst

Worked as a Software QA Analyst/Lead for the Contact Center Technologies team at Wells Fargo, performing test planning, execution, defect reporting, and project management for the IVR telephony systems in both English and Spanish speak phrases. Involved in all phases of systems testing within the QA SDLC; including test case creation and execution, defect management, project status reporting at daily status meetings, and regression. Utilizing Mercury Quality Center 9 / HP Quality Center 11 for test case management and both Quality Center and ClearQuest for defect reporting and tracking. Additionally involved in the maintenance of the CCT Capacity Planning / Sizing spreadsheet by gathering project information from the Sizing database and inserting the appropriate data retrieved. Serving as back-up for Defect status reporting, CCIVR Status reporting, and 2.10 / 3.10 Project status updates. Participating in running initialization scripts through QTP for production installs.

Western Union project Englewood, CO Sept - Dec 2009 Sr. QA Analyst

Worked as a Senior level QA/Lead on a contract basis with the firm on several of their banking projects, including OBP (online bill pay) as well as QC-PPD (Quick Collect - Prepaid) services. Work involved attending weekly project meetings, updating project plan, coordinating between various team members (developers, project managers/owners and QA). All documentation (test cases, test scripts) and test execution were stored and conducted in Mercury Quality Center. Project respository and additional test documentation were created, stored and accessed in Sharepoint. The QA methodology followed at the firm was strictly traditional Waterfall with various releases occuring at multiple times. Defects were stored and tracked using Quality Center.

Great-West Life project Greenwood Village, CO April – June 2009 – Sr. QA/BA

Worked as a Senior level QA/BA Lead on a contract basis with the firm on their life insurance and investments projects. Gathering, Building and Reviewing requirements, test cases, test plans and scripts utilizing Mercury Quality Center 9, both manual and automated test execution for regression, Black box functional user interface (UI) testing and white box code level testing for database accuracy. Ensuring that test cases cover the requirements adequately. Providing feedback and expertise in test planning, defect tracking and metrics. Participating in team project meetings, providing status updates and documentation. Involving in UAT preparation and coordination with the end-product users. Providing status updates and written communication to users, technical team, and upper management. Use case development. Managed and mentored 3 junior level testers, reviewed their test cases, scripts and provided guidance and feedback on their work, ensuring set standards and processes are followed. Oracle Database tables were accessed via SQL queries written in TOAD.

Global Healthcare Exchange (GHX) project Louisville, CO Oct 2008 – April 2009 Sr. QA Engineer

Worked as a Senior QA/BA on a contract basis planning & writing test cases, reviewing & building requirements, defect tracking with Mercury Quality Center, and extensive usage of AGILE / SCRUM methodologies for test-driven software development. Participated in team daily stand up meetings, requirements gathering (“story grooming” in AGILE terminology), testing task analysis, resource allocation, iteration planning (sprint planning) meetings. Provided and updated team and project status in the Rally tool and shared iteration details with upper management, product managers, and stakeholders. Reviewed work of other testers and provided feedback on test scripts, test cases authored in Mercury Quality Center, ran regression through automated tests using Mercury QTP. Ensured requirements were adequate for the production of test artifacts. TOAD was utilized in writing SQL queries to access the Oracle database. Mostly performed Black box testing for Web UI functionality, while some White box testing for code and data were also executed. Wrote commands in Unix for file transfer, retrieval and xml file processing and editing.

Accenture Denver, CO Feb 2007 – Oct 2008 QA Test Lead

- Level(3) Communications Project

For TCOE (Testing Center of Excellence) – Global Offshore/Outsourcing Model

- Hands-on: Met with project Stakeholders (Project managers, Developers, Systems Analysts, Business users) for review and analysis, Created Test plans and Detailed Test scripts, Executed Test scripts on In-house UI and Web Applications, Conducted User Acceptance Testing and Demos, Supported Regression Test, & Production Verification. Extensively used MS-Office tools – MS Project to create project plans, MS Visio for creation of process diagrams, MS Excel for creation of test scenarios and scripts, MS Word for high-level test plans, and MS Powerpoint for presentations and end-user demos. Other tools utilized include Crystal Reports for any needed reporting, Mercury QTP for automated testing and scripts generation, extensive Black box functional and White box code/data level testing with Siebel (the new order entry and customer service tool used by the call center reps migrating from an older inhouse tool), Savvion BPM - Business Process Modeler for additional in-depth process flow creation (order management tool), Sharepoint for document storage and access. Assisted the call center’s technical escalations and issues by providing IVR testing and support. Intensive Defects Analysis using Rational ClearQuest – defect tracking, analysis, assignment to appropriate responsible party, retest and validation. Requirements verification and Use Case development using Rational RequisitePro. SQL queries were written in TOAD to access data from the Oracle database.

- Offshore Team Lead: Led and reviewed the offshore team’s (team of 5-6 per project) testing and documentation creation (High Level Scenarios, Test Scripts, Test Execution). Provided direction on deadlines, milestones and onshore project status. Conducted and led offshore conference calls weekly and as needed. Provided training via Net-meeting on any new software and processes.

CHEP – Brambles Orlando, FL July 2006 – Feb 2007 Project Manager – Quality Assurance

Quality Assurance testing & reports generation for all customer requests in support of the CHEP sales team (including EDI Lists as well as other forms of spreadsheet lists containing product & customer information in the form of raw data). Ensuring all client account information requested by sales managers are accurate in the company’s database systems by performing manual testing and automated reports generated through the import & export tool with Siebel (the main customer sevice software used by the call center reps) and researching existing accounts in Sherlock (company proprietary software). Reports generation & spreadsheet formatting through Microsoft Excel.

Hewitt Associates Orlando, FL Nov 2004 – July 2006 Business Analyst – Quality Assurance Analyst

* Global Offshore/Outsourcing Model - 5 months International Business experience, conducting project management, managing and training of new QA Testers (approximately 20 new team members) in the India office for Hewitt Associates’ Global outsourcing efforts. Main communication liaison between the teams in the U.S. and India. Provided project status updates, team resource utilization metrics and daily conference meetings on the progress.

Quality Assurance testing (both Black box functional and White box code level testing) of various systems for healthcare benefits project implementations for several of the company’s Fortune 500 clients (Health & Welfare benefits, Defined Benefits (retirement), & Defined Contributions (Rollovers/401k)), utilizing TBA GUI, Internet, IVR, PCS. Performing Analysis, Creating Test plans, Executing test plans on GUI, Internet testing (links, content accuracy, form submissions, technical errors), and PCS (Personal Communication Statements) testing. Project management and extensive communication with several clients, internal departments, managers and technology professionals. Assisting customer service and call center representatives with research & resolution of technical and Health & DC (401k) benefit plan related workflow issues, including testing of IVR for customer calls. Requirements gathering, coordinating meetings, and presenting information to various levels of managers and different departments in the company. Assisting in the design and maintanence of company’s client internet sites by providing requirements gathering, content updation, and testing. Extensive use of MS Office tools (Word, Excel, Powerpoint, Visio) for project management and clear/concise documentation.

University of Central Florida Orlando, FL Mar – July 2004 Web Project Manager

As a member of the UCF Online Learning Development’s Web Strategy Team, duties included shaping and managing Web projects that create an impact for UCF and provided systemic and scalable support mechanisms for campus Web developers. Responsibilities included helping to maintain and develop the main UniversityWeb site, the campus portal, and other Web applications. Performed Quality Testing for all new & completed web site projects (testing links, content accuracy, form submissions, technical errors). Provided support to the University Web development community through various efforts including needs assessment, shaping Web strategy, project management, facilitating user groups, documentation, presentations, testing, and training.

AOL Time Warner New York, NY May 2000 - Nov 2002 Web Master

Played an active role on various internet/intranet applications development teams. Managed & coordinated technical projects between the IT and other company departments. Specific responsibilities included managing the full life cycle of projects; gathering user requirements, assigning/describing project specifications, coordinating project schedules & deadlines, participating in the design, development and implementation phases, assisting with QA testing (checking for errors & communicating with developers on all technical issues encountered), creating user instructional manuals & technical documentation, and providing final presentations & end-user training (one-on-one and group training sessions), of the completed projects.


M.S, Management of Technology: Polytechnic University, NY, NY (Dec 2001)

B.A, Psychology: Rutgers University, New Brunswick, NJ (Dec 1998)

Job Related Training

- CTFL by ISTQB (Software QA Testing Professional) Certification (In Progress)

- AGILE/SCRUM – Rally Software (Jan 2009)

- Yellow Belt training in Six Sigma – Oct 2006

- Webmaster/Developer Certification: - New Jersey Institute of Technology (April 2000)

- Client/Server Certification: - APTECH Computer Learning Center (Oct-Dec 1998)

Introduction to Computing, Client/Server, SQL, ORACLE, Visual Basic, HTML

Work Status: U.S. Citizen

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