Customer Service Microsoft Office
Resume:
KAREN M. SANCHEZ
** **. ******* **. ***** España Subd.
Araneta Avenue QC
Cell#: +639*********
E-mail: acw8wm@r.postjobfree.com
Ambitious and creative professional with hands on experience in coffee making and brewing.
Dedicated to world class service and performance excellence.
SKILLS:
With knowledge and background in Internet Explorer and computer such as Microsoft Office: MS Windows, MS PowerPoint and MS Word.
Efficient both written and verbal communication skills (English and Filipino)
Able to do multi-tasking
Knowledge about coffee and their characteristics.
WORKING EXPERIENCE:
SPI Global:
Customer Service Representative
(November 2013 – March 2014)
Respond all the questions of the caller.
Review all the transaction of their credit card.
Checking the balance & activating their credit card.
RUSTANS COFFEE CORPORATION (STARBUCKS PHILIPPPINES)
FULL TIME BARISTA (MARCH 2014- )
(March 2014 – Present)
Acts with integrity honesty and knowledge that promote the culture, values and mission of Starbucks
Anticipate customer and store needs by constantly evaluating environment and respond as necessary to create the Third Place Environment during each shift.
Delivers legendary customer service to all customers by acting with a customer s comes first attitude.
Provides quality beverages, whole bean and food products consistently for all customers’ by adhering to all recipe and presentation standards.
Ordering the store need’s for operation. Assuring quality assurance and the cleanliness of the store.
CERTIFIED GLOBAL COFFEE MASTER (February 2015)
Knowledge about coffee.
Providing high quality cup of coffee.
Inspire other barista to be a certified coffee master.
Join the Coffee Master Ambassador’s Cup Philippines
Barista Trainer (April 2016)
Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching needed.
EDUCATIONAL ATTAINMENT:
TERTIARY: WORLD CITI COLLEGES
Anonas, Quezon City
SECONDARY: TRINITY UNIVERSITY OF ASIA
E. Rodriguez Sr., Quezon City
PRIMARY: TOMAS MORATO ELEMENTARY SCHOOL
Kamuning, Quezon City
PERSONAL BACKGROUND:
Age: 26
Civil Status: Single
Date of Birth: September 17, 1990
Religion: Roman Catholic
Height: 5’4 ft.
Weight: 98 lbs.
Father: Nicomedes M. Sanchez
Mother: Teresa M. Sanchez
CHARACTER REFERENCES:
Krisha Andrea Mistica
Registered Nurse
St. Lukes Medical Center QC
Arjay La Rosa
Shift Supervisor
Karen Valencia
Jr. Assistant Manager
Security Bank
I certify that all statements above are true and correct to the best of my knowledge.
Karen M. Sanchez
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