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Data Entry Customer Service

New York, New York, United States
October 26, 2016

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**** ******* ******* ***.** Brooklyn, NY 11233 Tel :917-***-****


NYCHA Brooklyn, NY

Housing Assistant 1/16-7/16

Calculate tenants rent based on income and NYCHA guidelines via EIV/OPA/WMS

Assist tenants with available social services to further assist their case; rent collection

Find suitable apartment in various developments via transfers/change in family composition

Dept. of Sanitation of the City of New York New York, NY

WEM Program Controller 1/14-1/16

Data entry of client’s hours worked via DTS (Daily Timekeeping System) and case status via Data Ease System

Scanning client’s documents into the DSNY WEP Termination System

Creating PCS (Participant change of Status) for clients that are exempt from WEM (Work Experience Program)

Answering multi-line telephones; reroute calls to destination

Dept. of Sanitation of the City of New York New York, NY

Intern 11/13 –1/14

Filed client documents in alphabetical order

Data Entry of client’s hours worked and case status via Data Ease System

Scanned client’s documents into the DSNY WEP Termination System

Independent Contractor, Brooklyn, NY

Child Care Provider 01/12 - 10/13

Provided food, shelter, and care to two infants and 1 toddler in my home on a daily basis

Macy’s Brooklyn, NY

Manager 06/11 - 12/11

Supervised and guided my sales associate team

Set goals for each of my team members to achieve success in Macy’s store card approvals and customer service training

Opened and closed registers in my department as well as helped to tidy up and close our assigned floor with proper replenishments

Attended twice daily meetings to discuss with fellow management our sales results for the store and any upcoming events and how to better lead our team as a whole

Freelance Store Merchandiser 11/10 - 06/11

Worked with various agencies as an independent contractor completing store resets, and setting up product display.

New York, NY

Store Merchandiser/Cosmetics Merchandiser 05/10 - 11/10

Arranged and moved cosmetics according to a planogram layout

Redistributed price labels, replaced fixtures and trays

AMCC Construction Corp., LIC, NY

Front Desk Receptionist 05/06-10/06

Greeted and met with clients, developed individual relationships

LUSH Fresh Handmade Cosmetics, New York, NY

Seasonal Sales Associate/ Key Holder 10/05-05/06

Delegated tasks to sales associates, managed bank deposits and analyzed hourly production reports

Education Hunter College of the City University of New York B.A., Sociology New York, NY

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