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Customer Service Data

Yonkers, New York, United States
October 26, 2016

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Alan Dwarka


Motivated export specialist successful at managing customs compliance, inventory control, customer service and transportation logistics. Excellent problem solving and interpersonal skills. Highlights

Global logistics

AS/400, EDI, ORACLE experience

Ground, Sea and Air transportation

Customer service-oriented

Works well independently



Export Specialist Air and Ocean

September 2014 to September 2016

Masterpiece International - Jamaica, NY

Reviewed new customer orders and requests and manually entered data into a centralized database Negotiated contracts with outside providers to minimize costs to the company and customers.Manually created shipments, assigned carriers and dispatched shipments Completed and followed up on all registration and traffic documents.Forwarded client-related quality and service issues to the appropriate manager for resolution

Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors

Coordinated rush orders and order changes.Resolved problems for customers, warehouses and carriers.Acted as a liaison between logistics, carriers and customers Coordinated returns between origin and interim transportation departments.Completed all necessary customs documents and other paperwork

Prepared invoices for all customers in the logistics department at the end of every month. Export Specialist IV Air and Ocean operations

September 2005 to December 2013

Ceva Logistics LLC - Valley Stream, NY

Developed and maintained excellent service to internal and external customers. Overseeing, training and advising team members and clients in areas of export administration regulations, consularization regulations, other government agency regulations, and export services. Received, reviewed and processed high volume export transactions for assigned base of accounts to include hazmat, state department license, fish and wildlife, cites, carnet and letter of credit shipments. Process data through the established export system, obtaining consular release and other government agency releases as appropriate; prepare invoices for the export account. Reviewed and monitored all Shipper Export Declaration rejections Worked with clients to establish detailed profiles and procedures that properly represent their export process. Communicated changes of U.S. and foreign shipping regulations and procedures to clients. Maintained clear verbal and written communication with clients. Export operations/Customer service coordinator

January 2001 to September 2005

Exel Global Logistics / DHL - Valley Stream, NY

• Trace and track customer's freight.

• Maintained contact with the airlines, trucking companies and any agents that will be handling the freight to ensure shipper and consignees are aware of any problems.

• Provide proof of delivery.

• Responsible for processing pick-up requests and entering data in the system.

• Respond to and handle all daily customer service requests.

• Notify customers of any delays in shipping and dispatching points.

• Enter shipment data in system.

• Prepared rates and invoices House Air Way Bills.

• Prepared and assist with quotes for customers.

Warehouse operator

February 1995 to March 1998

Yusen Air and Sea Services - Valley Stream, NY

Oversaw warehousing and storage practices and housekeeping Received incoming shipments and reviewed contents against purchase order for accuracy Verified proper temperature levels on all inbound merchandise requiring refrigeration. Rotated stock by code and receiving date

Transported goods from racks, shelves and vehicles. Unloaded, picked, staged and loaded products for shipping. Entered data into AS400 to load and manipulate data and to produce reports Removed pallets, freezer boxes and damaged products from returning trailers. Professional Courses and Certifications

Airframe and powerplant

College Of Aeronautics - Flushing, New York, USA


Home: 917-***-**** -

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