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Customer Service Microsoft Office

Location:
India
Posted:
October 26, 2016

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YOGALAKSHMI OMPRABURAJ

Email id: acw8uc@r.postjobfree.com Contact No : 984*******

Career Objective:

To achieve high carrier growth through a continuous learning process and keep myself dynamic, visionary and competitive with changing scenario of the world.

.

Academic Profile:

COURSE

INSTITUTION NAME

BOARD/

UNIVERSITY

YEAR OF PASSING

PERCENTAGE ACQUIRED

B.TECH(IT)

Panimalar institute of Technology

Anna university

2015

7.43

(CGPA)

HSC

Govt Girls Higher Secondary School, Arcot

State Board

2011

80%

SSLC

Govt Girls Higher Secondary School, Arcot

State Board

2009

88%

Work Experience:

1.9 Months of Experience in ‘ Bharat Vikas Groups of India Ltd ’ from 14th July'15 to 14th March '16, as a Helpdesk Executive taking care of below mentioned Responsibilities.

Responsibility:

Contribution in training or orienting other staff on office policies and procedures.

Maintaining the whole employee database for further clarifications in future and resolving the salary issues.

Initiated or contributed to improvement in office operations, customer service or reduced costs.

Leading the Hr team to conduct ESI camp for all the employee and tracking the PF status of the left employee .

Created effective PowerPoint presentations and submitted at end of the every month.

Maintaining any customer database to improve tracking, reporting and customer service.

Ability of multitasking in a fast-paced environment, while maintaining an emphasis on quality.

Consistent presentation of a professional image, both on the phone and in person.

Preparing material indent and also tracking the material usage status .

Positive feedbacks are collected from the clients regarding our service provided.

Sometimes act as a team lead to organize a meeting & motivate the staff to improve their performance.

Track and route problems & requests and document resolutions.

Prepare activity reports.

Maintain the bill formats & tracking the bill status.

Additional Qualifications And Credentials:

COURSE INSTITUTION SKILL LEVEL

Typewriting Department Of Technical Junior Grade

Education (First Class)

Java One yes Technologies Basic

Certification Courses:

Completed training program on C Programming duration of 5 months.

Completed training program on C++ Programming duration of 3 months.

Completed training program on Java duration of 1 month.

Technical Skills:

Languages Known : C, C++, JAVA

Operating System : Windows XP,Windows 7

Packages : Microsoft Office Word,Microsoft Excel, Microsoft Outlook,

Microsoft PowerPoint Presentation.

In-Plant Training:

Undergone training in “ One yes Technologies-Chennai” for 3 days

(Topic-Web Technology).

Industrial Visit:

Undergone industrial visit in KAASHIV INFOTECH(Topic-Java Programming).

Undergone industrial visit in UNIQ TECHNOLOGY (Topic-Android Technology).

Final Year Project:

Title : Secure Biometric Authentication System

Description : It provides emergency service to the user. we are using the image recognition for authentication purpose. We have presented our paper in Tagore Engineering College.

Workshops Attended:

Participated in 2 days “MODERN WEB” conducted by ABACUS

Participated in World Record Achievement with the LIMCA BOOK OF

RECORDS & WORLD RECORDS.

Personal Attitude:

1. Positive Attitude

2. Adaptability

3. Flexibility

4. Good Team Worker

Personal Profile:

Name : Yogalakshmi N.

Husband’s Name : Om Praburaj P

Date of Birth : 26th May 1994

Permanent Address : Old no: 13 New no: 4, Adisesha Nagar,

3rd Street, Perambur,

Chennai – 600012

Gender : Female

Marital Status : Married

Nationality : Indian

Declarations:

I hereby declare that the information furnished above is true to the best of my knowledge.

Place: Chennai

Date: (Yogalakshmi N)



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