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Customer Service Microsoft Office

Monroe, North Carolina, 28110, United States
October 26, 2016

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Larry M. Edmond

*** ***** **.

Monroe, NC *****



UNC-Charlotte, Charlotte, NC; B.A. in Political Science, May 2014

Z.B. Vance High School, Charlotte, NC, June 2004

Professional Positions Held:

Mecklenburg County Sheriff’s Office

Administrative Assistant III-Gun Permits/Court Order Registration – March 2015 – September 2016

Provide customer service to the Mecklenburg County residents applying for a handgun purchase permit/concealed permit. Provide customer service to all individuals requiring non-criminal fingerprinting for various reasons. Assist all customers with their individual needs.

Follow the requirements of the NC General Statute to make the determination to issue or deny a permit. Run all the necessary checks through various databases on all permits to make the above determination. Review and interpret legal documentation and ensure adherence to mandates. Ensure the applicant provides all the necessary paperwork needed to make this determination. Notarize all necessary paperwork while applicant is in the office.

Determine the customer’s need for fingerprinting. Ensure the fingerprints get submitted electronically if required. Provide ink fingerprinting if required. Ensure upload of fingerprints to the State Bureau of Investigations (SBI) and reconcile daily to ensure all prints uploaded. Ensure Sex Offenders prints are also uploaded and in ESOR.

Process the monies for civil fees. Ensure each transaction is entered and recorded on the appropriate paper with the date, check number and the amount of the check ensuring accuracy of data as well. Work closely with Headquarters to ensure civil paper is returned in a timely manner to them so that service of the paper in is compliance with the NC General Statute.

Ensure the correct determination is made whether or not to register a sex offender in accordance with the NC General Statute. Ensure the NC laws are enforced for the registration. Work closely with the field deputies for the verification process. Assist with the annual verification.

Mecklenburg County Park and Recreation

Park Ranger-Full Time- December 2014 – March 2015

Ensured that visitors to the park were safe and happy, and that the natural environment is preserved.

Responsible for checking trails and clearing them when necessary, as well as inspecting campsites and preparing the area for visitors

Responding to emergency situations including visitor injuries, fires, and land and water rescues

Charlotte-Mecklenburg Police Activities League, Charlotte, NC

Assistant Athletic Director – Part Time/Volunteer – August 2004 – Present

Assisted and provided in administrative direction and oversight for all athletics programs and activities.

Assisted with coaching sports team and coordinate activities of all other coaches and teams.

Recruit athletes and coaches

Assist in the formulation and execution of rules and policies. Provided necessary liaison with other public and private groups and agencies. Planned, promoted, and conducted various athletic events.

Scheduled times and secured locations for practices, games, and tournaments.

Maintained knowledge of sports rules and regulations.

Family Dollar, Matthews, NC

Security Guard – Full-Time – September 2014 – December 2014

Monitor and authorize entrance and departure of employees, visitors, truck drivers and other persons to guard against theft and maintain security of premises. Responsibilities may include: issuing visitor passes, maintaining sign-in logs and allowing no unauthorized merchandise to leave the building or premises.

Answer alarms and investigate disturbances.

Perform appropriate actions and notify proper authorities during emergencies to provide safety of employees and Family Dollar property. Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.

Answer incoming calls during business or non-business hours and when the switchboard is closed.

Write reports of daily activities and irregularities, which includes: submitting written reports of unusual incidents to direct supervisor and affected managers, completing and maintaining shift reports and related security logs.

Monitor and patrol premises to prevent and detect security breaches, safety hazards, violations of theft and ensure security of doors, gates, lights, trailers, etc.

Circulate and remain visible among visitors and employees, which will assist in preserving order and protecting property from vandalism and/or theft.

Assist in other areas that require security as needed. Areas that require security include the following: Guardhouse, Front Desk and Warehouse/Roving.

Maintain accurate logs of all vehicles that require authorization to access Family Dollar Property.

Tier 1 Heating and Air, Indian Trail, NC

Dispatch/Office Manager – Full-Time – March 2014- September 2014

Provided administrative and business support to the owner, and support other members of the HVAC executive team.

Maintain owner’s calendar -- plan and schedule meetings, teleconferences and travel.

Negotiate favorable terms and pricing agreements with client, vendors, customers, and partners.

Improved office efficiency by restructuring our filing system and introducing additional time-saving measures.

Enhanced communication between Professional Engineers and clients, fostering a sense of teamwork and collaboration.

Enter, track, balance and organize the companies finances utilizing Quickbooks

Scan client invoices, deposits, and mail into company proprietary software

Enter accounts payable invoices and bill payments into accounting software

Generate basic financial statements in accounting software

Record deposits and payments into accounting software

Reconcile client bank statements to accounting software

Generate accounts receivable invoices in accounting software

Supporting all technicians with client partnerships.

Handle accounts payable and receivable and payroll; prepare bank deposits, controlled inventory, and maintained equipment and technology

Dispatched all technicians to service areas

Verified and completed warranty guarantees

Provided customer service to the public with HVAC needs

United States Marine Corps, MCAS Cherry Point, NC

Military Police Officer (Team Leader) – Full Time, May 2008 – February 2012

Provided public safety by maintaining order, responding to emergencies, protecting people and property, enforcing motor vehicle and criminal laws, and promoting good community relations

Monitored, noted, reported, and investigates suspicious persons and situations, safety hazards, and unusual or illegal activity in patrol area

Identified, pursued, and arrested suspects and perpetrators of criminal acts

Rendered aid to accident victims and other persons requiring first aid for physical injuries

Supervised 15- 20 employees; assisting in maintaining SOP’s on and off duty

Special Reaction Team member

Responded to barricaded and armed suspects

Assisted in manhunts

Provided VIP security

Marksmanship Coach/Trainer

Implemented firearm safety and instruction

Organized and Coordinated live fire ranges

Proficiency with M9, M16, M4, M249 SAW, M240, M2 50 Cal. machine gun, M1014 semi-auto shotgun, M203, AT4 and MK19 grenade launchers

Implemented training to enhance developmental skills

Recognized as Marine of the Quarter for outstanding performance of duties and leadership

Promoted meritoriously to Corporal for showing excellent leadership skills and qualities

Received the Good Conduct Medal for exemplary professionalism and conduct on and off duty


Intermediate Spanish Speaker; conversational

Expert with Microsoft Office programs (Word, Excel, PowerPoint, Access, Outlook)

Received a Letters Of Appreciation for Outstanding Volunteer service as track coach for Havelock Middle School and Havelock High School

Suicide Intervention

DCI Certified

Notary Public

NICS Certification

Active volunteer for the Charlotte-Mecklenburg Police Activities League

Active volunteer for the YMCA (Basketball Coach)

Received a Certificate of Accommodation for outstanding leadership

Played football for the Marine Corps; team captain for two years

Received the Iraqi Campaign Medal for service to our country in Iraq in 2009

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