ALLAN AULBROOK
Peterborough, Ontario K9J 2E6
acw8u0@r.postjobfree.com
Cell: 249-***-****
Objective: To obtain a challenging position where I can utilize my current knowledge and continue to advance my skills as an Information Systems Professional. I’m a self-starter, goal –oriented and organized. I enjoy a challenge and work well under pressure independently or in a team setting.
Work Experience:
EUC (End User Computing) IT Support Analyst for TekSystems open contract at Lowes Corporate Headquarters in Mooresville, North Carolina from October 2014 to July 2016
Hardware and software upgrades of Windows and Mac laptops and computers
Deploy and set up Windows and Mac computers a peripherals
Help desk support and assistance to 3000 users of Windows 7 and Mac OS X v10.9 Operating Systems within an Active Directory environment
Technical Services Analyst for Cott Beverages in Dunkirk, New York, from January 2013 to August 2014
Active Directory Administration and Security
Network installation, administration, troubleshooting and upgrades of Cisco Routers, Switches, WAP’s, VPN’s, and VLAN’s
Refresh of desktops, laptops, Network Devices & Servers
Technical support for local, home-based and remote site employees
Support local & hosted applications on a day-to-day basis
On call for 52 sites across United States and Canada
Network/Hardware Analyst for WCA Hospital in Jamestown, New York, from April 2001 to December 2012
Migrated facility from 95/98 on a Novell network to XP Professional on Active Directory
Installation, administration, troubleshooting and upgrades of 95 + Windows Servers 2000-2008, Citrix Terminal Server
VMware virtual servers presently at 32 with expectations of employing more
Network installation, administration, troubleshooting and upgrades of Cisco Routers, Switches, VPN’s, and VLAN’s
Help desk support and assistance to 1300 users of Windows XP Professional Operating Systems within an Active Directory environment
Perform diagnostics and repairs of malfunctioning peripherals, servers, desktops, tablets, and laptop computers including system and application software
Computer Hardware Technician for the Corporation of the Town of Markham from March 1999 to February 2001:
Help desk support and assistance to 500 users of Windows 95 and Windows 98 Operating Systems within a Windows NT 4 Server environment
Perform diagnostics and repairs of malfunctioning desktop and laptop computers including system and application software, hard and floppy disk drives, and related computer hardware
Designing, testing and verification of new desktop configurations (or modifications to existing ones) using Norton Ghost application to deploy standard software images
Set-up and configure new and re-allocated PCs with user appropriate software and system upgrades
Hardware/software testing and implementation of the Windows 2000 professional/Office 2000 desktop upgrade
Assist with network and server administration
Education:
Toronto School of Business, Peterborough Campus, April 1995 to December 1997. Graduated with Honors from the Electronics Computer and Network Technician with Computer Support program with a three-year Diploma Degree.
Certifications:
Comptia A+ Certified Professional
Comptia Network + Certified Professional
Microsoft Certified Professional