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Desktop support Technician

Location:
Peterborough, Ontario, Canada
Posted:
October 26, 2016

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ALLAN AULBROOK

*** ******* ******

Peterborough, Ontario K9J 2E6

acw8u0@r.postjobfree.com

Cell: 249-***-****

Objective: To obtain a challenging position where I can utilize my current knowledge and continue to advance my skills as an Information Systems Professional. I’m a self-starter, goal –oriented and organized. I enjoy a challenge and work well under pressure independently or in a team setting.

Work Experience:

EUC (End User Computing) IT Support Analyst for TekSystems open contract at Lowes Corporate Headquarters in Mooresville, North Carolina from October 2014 to July 2016

Hardware and software upgrades of Windows and Mac laptops and computers

Deploy and set up Windows and Mac computers a peripherals

Help desk support and assistance to 3000 users of Windows 7 and Mac OS X v10.9 Operating Systems within an Active Directory environment

Technical Services Analyst for Cott Beverages in Dunkirk, New York, from January 2013 to August 2014

Active Directory Administration and Security

Network installation, administration, troubleshooting and upgrades of Cisco Routers, Switches, WAP’s, VPN’s, and VLAN’s

Refresh of desktops, laptops, Network Devices & Servers

Technical support for local, home-based and remote site employees

Support local & hosted applications on a day-to-day basis

On call for 52 sites across United States and Canada

Network/Hardware Analyst for WCA Hospital in Jamestown, New York, from April 2001 to December 2012

Migrated facility from 95/98 on a Novell network to XP Professional on Active Directory

Installation, administration, troubleshooting and upgrades of 95 + Windows Servers 2000-2008, Citrix Terminal Server

VMware virtual servers presently at 32 with expectations of employing more

Network installation, administration, troubleshooting and upgrades of Cisco Routers, Switches, VPN’s, and VLAN’s

Help desk support and assistance to 1300 users of Windows XP Professional Operating Systems within an Active Directory environment

Perform diagnostics and repairs of malfunctioning peripherals, servers, desktops, tablets, and laptop computers including system and application software

Computer Hardware Technician for the Corporation of the Town of Markham from March 1999 to February 2001:

Help desk support and assistance to 500 users of Windows 95 and Windows 98 Operating Systems within a Windows NT 4 Server environment

Perform diagnostics and repairs of malfunctioning desktop and laptop computers including system and application software, hard and floppy disk drives, and related computer hardware

Designing, testing and verification of new desktop configurations (or modifications to existing ones) using Norton Ghost application to deploy standard software images

Set-up and configure new and re-allocated PCs with user appropriate software and system upgrades

Hardware/software testing and implementation of the Windows 2000 professional/Office 2000 desktop upgrade

Assist with network and server administration

Education:

Toronto School of Business, Peterborough Campus, April 1995 to December 1997. Graduated with Honors from the Electronics Computer and Network Technician with Computer Support program with a three-year Diploma Degree.

Certifications:

Comptia A+ Certified Professional

Comptia Network + Certified Professional

Microsoft Certified Professional



Contact this candidate