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tech. support

Location:
Orange Park, Florida, 32073, United States
Salary:
36,000
Posted:
October 26, 2016

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Resume:

BENNIE JONES

**** ****** ******

Orange Park, Florida, 32073

904-***-****

acw8tk@r.postjobfree.com

Summary

Assist external users of the client's technical products or services; identify, investigate, research and provide resolution to user questions and problems

Troubleshoot basic and routine customer issues that are technical in nature; including hardware, software, networking, or other designated client products

Follow appropriate escalation path to resolve technical issues; including making follow up outbound calls to customers or other parties as needed

Greet customers in a courteous, friendly, and professional manner using agreed upon procedures

Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer

Work as technical for web.com as email and domain issue like DNS,pop,smtp imap,mail issue

Clarify customer requirements; probe for understanding

Prepare complete and accurate work including appropriately notating accounts as required

Related technical discipline with six years of related technical experience

Achieved applicable technical certification(s) A+

Education

Florida career college, Jacksonville, Florida

COMPUTER REPAIR,NETOWRK TECH

October 2010

Graduating -

completed with 3.5 g.p.a also comtia A+cert.

Employment History

WEB.COM, Jacksonville, Florida

Technical Support November 2010 - Present

work there for six year as tech.agent

Hobbies & Interests

computer and fishing

Professional Skills

computer repair,DNS,NETWORKING: Intermediate



Contact this candidate