tech. support
Resume:
BENNIE JONES
Orange Park, Florida, 32073
************@*****.***
Summary
Assist external users of the client's technical products or services; identify, investigate, research and provide resolution to user questions and problems
Troubleshoot basic and routine customer issues that are technical in nature; including hardware, software, networking, or other designated client products
Follow appropriate escalation path to resolve technical issues; including making follow up outbound calls to customers or other parties as needed
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
Work as technical for web.com as email and domain issue like DNS,pop,smtp imap,mail issue
Clarify customer requirements; probe for understanding
Prepare complete and accurate work including appropriately notating accounts as required
Related technical discipline with six years of related technical experience
Achieved applicable technical certification(s) A+
Education
Florida career college, Jacksonville, Florida
COMPUTER REPAIR,NETOWRK TECH
October 2010
Graduating -
completed with 3.5 g.p.a also comtia A+cert.
Employment History
WEB.COM, Jacksonville, Florida
Technical Support November 2010 - Present
work there for six year as tech.agent
Hobbies & Interests
computer and fishing
Professional Skills
computer repair,DNS,NETWORKING: Intermediate
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