Customer Service Manager

mailto:************@*****.***

DANA RODMAN

****B 48th Street SE

Calgary, AB

T2B 1M3

Phone: 403-***-****

Email: ************@*****.***

Summary of Qualifications

Over 5 years experience in customer service

Ability to lead teams to exceed goals

Strong oral and written communication

Excellent knowledge of MS Office Suite

Computer literate

Excel in a team environment yet able to work very efficiently alone

Open to new ideas and creative approaches to enhance quality of customer satisfaction

Work Experience:

Mystery Shopping, 2005-Present

Various Companies

Calgary and surrounding area

Visited stores, restaurants, car dealerships, and banks to evaluate customer service.

Performed straight audits for product and signage

Prepared reports to provide requesting company with findings

Contractor Assistant/ Drywall Taper 2007-Present

Various Companies

Calgary, AB

Framed, drywalled, taped and finished projects

Performed minor plumbing and electrical

Administrator 2005-2008

Dave’s Towing

Calgary, AB

Administered payables and receivables and invoiced clients on a monthly basis

Processed bank deposits and followed up on unpaid invoices

Ensured client’s inquires were answered in a timely manner

DANA RODMAN

Page 2

Administration and various other positions 1985–2005

Canadian Imperial Bank of Commerce, Commercial Banking

Calgary, AB

Prepared budget for Department and Managers, tracked results and investigated variances

Provided office operations support to a team of over 30 individuals of all levels including Account Managers, Deputy Manager and Vice President.

Provided team leadership to a group of 13 Customer Service Officers

Other Experience:

Sale Associate in retail and food services

Warehouse swamper

Flyer/phone book delivery

Product demonstrator

Restaurant manager/cook

Cleaner

Education/Training:

High School Diploma – Grey Highlands Secondary School, Flesherton, ON

Diploma in Computer Programming – Georgian College of Applied Arts and Technologies, Owen Sound, ON

Assertiveness training – University of Calgary

WHMIS

Proserve certificate

Class 5 operators with a clean abstract

Personal Profile:

• Punctual, reliable, adaptable and hardworking

• Excellent ability to multi-task

• Analytical, creative and excellent with numbers

• Mature and well organized

• Enjoy taking on new challenges and open to taking on extra training

Excellent references available at interview

Contact this candidate