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Customer Service Sales

Grandview, Missouri, United States
October 25, 2016

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Karen L. Orban

***** ******** ******, *********, ** 64030 • 402-***-**** •

Professional Summary

• Energetic, motivated, loyal, personable with excellent communication skills, analysis and attention to detail

• Office management, customer service, marketing, credit analysis, recruiting, interviewing, training, mentoring

• Payroll, accounts receivable/payable, client newsletters, research, auditing, public speaking, fundraising Recent Experience

3/2010 Present Dex Media, Inc. Overland Park, KS

Credit Consultant (1/2015 Present), 40+ hours per week

• Protect accounts receivable assets by assessing creditworthiness of new and existing customers

• Perform research and analyze in depth investigative data to determine appropriate level of financial risk

• Search Experian, LexisNexis, internal Amdocs and other sources for customer fraud

• Direct thorough reviews to identify fraudulent sales activity, as well as violations of credit policy

• Build relationships with sales department to ensure acquisition opportunity and bad debt avoidance Marketing Consultant (3/2010 1/2015), 40 hours per week Omaha, NE/Overland Park, KS

• Recruited/served customers; analyzed and developed effective marketing solutions

• Recorded/tracked criteria via multiple systems to improve clients’ online visibility

• Awarded MVP in 2011 for leadership, customer service and sales achievements

• Awarded Distinguished Circle of Excellence in 2012 and 2013

• Awarded sales representative of the month 12 times for new/increased sales

• Ranked number one in sales division 2013, in top ten 2011 and 2012 6/2008 2/2010 Brookdale East Apartments St. Joseph, MO Assistant to the Manager, 40+ hours per week

• Recruited applicants, toured apartments and developed rapport with tenants

• Increased occupancy by 20% within first month for 102 unit complex

• Audited files/investigated backgrounds per HUD regulations for waitlist/recertifications

• Resolved tenant concerns and complaints; referred families to community agency programs

• Collected accounts receivable and composed monthly resident newsletters 2/2007 2/2008 Don Orban Agency, American Income Life Pensacola, FL Executive Assistant/Office Manager, 40 60 hours per week

• Interviewed, hired, mentored and trained customer service staff

• Recruited agents and processed/audited state license applications and certifications

• Submitted payroll, audited insurance applications and retained/collected accounts

• Provided administrative, clerical and program support

• Assisted the state general agent with daily business operations 10/2001 1/2007 Community Action Partnership St. Joseph, MO Family Advocate, 40 hours per week

• Recruited low income/foster/special needs families; increased waitlist 1000% in the first year

• Achieved agency’s first 100% quota in Early Head Start/Head Start Home Visitor programs

• Maintained full program enrollment, conducted intakes, processed applications and audited files for state/federal program eligibility

• Initiated clothing/household donations, organized inventory and operated parent store

• Planned and conducted parent training, dinners and meetings; recruited/monitored volunteers Karen L. Orban

14312 Overhill Avenue, Grandview, MO 64030 • 402-***-**** • Education

67 Hours General Studies

Family Development Specialist Certificate

Leadership Development Certificate

Life, Health, Variable Annuities Insurance License Missouri Western State University

University of Iowa

American Income Life

States of Florida, Alabama and Mississippi

Volunteer/Community Service

Hospitality, Fundraiser




Orientation Speaker


Host Family

Deerbrook Covenant Church

United Way

American Heart Association

Turning Point Church

St. Joseph School District

Teen Institute

Noyes Home for Children

Lee’s Summit, MO

St. Joseph, MO

St. Joseph, MO

St. Joseph, MO

St. Joseph, MO

St. Joseph, MO

St. Joseph, MO

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