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Customer Service Medical

Location:
Birmingham, Alabama, United States
Salary:
Negotiable
Posted:
October 25, 2016

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Margaret Anne Schilleci Henderson

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**** ***** ***** ****

Birmingham, AL. 35216

205 *** **** (Home)

205 *** **** (Cell)

acw8lm@r.postjobfree.com

CAREER SUMMARY:

A senior healthcare professional with a clinical background concentrated in Microbiology, Anatomic Pathology, Cytology, Immunology and Molecular Biology. PROFESSIONAL EXPERIENCE:

Laboratory Corporation of America a.k.a LabCorp 1973 April 2016 Select accomplishments include:

● Managed 160+employees on 3shifts including the following departments; Microbiology, Molecular Biology, Serology/Immunology, Cytology and Anatomic Pathology.

● Coordinator of 12 Contracted Pathologists

● Clinical Student Coordinator for the Medical Technology Program for students from UAB, Wallace State Community College, Jeff State College, Fortis Institute and Tuskegee University.

● Instructor for Medical Technology School Students for Microbiology, Mycobacteriology, Mycology, Parasitology and Serology/Immunology courses.

● Permanent Member of the Infection Control Committee at Brookwood Medical Center

● Developed and Spear headed the implementation of a successful program which included a group of “handpicked” employees known as “The Stakeholders” whose mission was to insure client/customer delight for LabCorp

● Coordinator for National Lab Week events for the 5 days each year for 550 employees and all Holiday events fostering team building for the clinical laboratory and branch labs; including 750 employees for all other celebratory occasions for the laboratory.

● CAP and ISO accreditations

● Certified CAP inspector

● Recruiter & coordinator for contract pathologist to review anatomic pathology and cytology for 350 histological cases a day and 3500 pap smears cases a day on behalf of LabCorp

● Instrumental in acquisitions of clinical laboratories into LabCorp

● Annual budgeting for the departments managed.

● Decision maker on laboratory equipment for the areas managed.

● Implementation of computer systems Meditech, CoPath and HBO Systems.

● Involved in the closures of clinical laboratories where the work “folded” into our laboratory.

● Designed the floor plans for the Microbiology, Serology, Histology and Cytology Departments.

● Author of Standard Operating Procedures for Microbiology, Serology and Histology. Margaret Anne Schilleci Henderson Page 2

Work History

Laboratory Corporation of America/ LabCorp

Manager of Microbiology and Molecular Biology 1990 – April 2016 Manager of Anatomic Pathology and Cytology 1990 – March 2011 Manager of Immunology/Serology 1990 – 2012

Supervisor of Microbiology and Serology 1983 – 1990 Technologist Microbiology & Serology 1974 – 1983

Medical Technology Programs at Medical Laboratory Associates 1973 1975 Clinical Laboratory Assistant 1973 – 1974

Laboratory Technician and Phlebotomist for Dr. Clifford Powell Office 1972 1973 EDUCATION:

1972 Bachelor of Science in Biology

Jacksonville State University

Jacksonville, Alabama

1973 Medical Technology Internship

Medical Laboratory Associates

Birmingham, Alabama

Additional Courses and Certifications

● Project Corporate Leadership for Birmingham Alabama 1998 1999

● 12 hours of Continuing Education in Medical Technology Annually 2000 Present

● Great Supervision I & II LabCorp 1998 – 1999

Awards

● Named the Laboratory’s newsletter “Lab Lines” 1983

● Employee of the Month 1986

● Laboratorian of the year 1989

● Presidential Achievement Award 1990

● Lifetime member of the Circle of Excellence Roche Biomedical Laboratory 1990

● Chairman’s Award Winner 2000



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