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Sales Customer Service

New York, New York, United States
October 25, 2016

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AL GARBUZ h ttps://

646-***-**** Staten Island, NY 10301 Tech savvy Sales & Marketing Professional with 8 years experience in the retail pharmacy and wholesale drug distribution businesses. Nurtures relationships and delivers best in class customer experiences by providing strategically relevant insight and tailoring the sales process to customers’ needs. ACCOMPLISHMENTS

● Penetrated competitive pharmacy market areas to increase a buying group’s market share by 28%.

● Implemented medication therapy management systems and workflows, resulting in an average acquisition rate of 8 new high value patients per month.

● Trained pharmacy staff in advanced customer service and point of encounter techniques leading to improved customer touch point effectiveness and a 15 20% increase in OTC and front end sales.

● Established third party reimbursement workflows and claim submission protocols for a pharmacy’s Durable Medical Equipment and Surgical Supplies line of business, reducing claim rejections by over 40%.

● Successfully sourced solutions capable of maximizing profitability leading to a 7.2% net savings on total cost of goods across multiple vendors.

● Streamlined communication processes between retail pharmacy and administrative departments to facilitate real time data driven business and purchasing decisions. EXPERIENCE

General Manager, Q ueens Express Pharmacy (June 2015 thru Present) Independent retail, specialty pharmacy, and FDA certified 503B compounder. Based in Jackson Heights, NY.

● Establish goals and workflows to align with operational, financial, and administrative objectives.

● Identify and engage opportunities for growth and diverse revenue channels.

● Develop marketing strategies to effectively communicate unique specialty pharmacy and compounding capabilities to targeted clinical and therapy management markets.

● Manage efficacy of retail and administrative staff performance.

● Coordinate with managers of two additional sites to optimize group purchasing power and profitability.

● Monitor and modify budgets for cost cutting opportunities and optimal resource management. Pharmacy Solutions Specialist, A merisourceBergen Corporation ( April 2015 thru May 2016) One of the top 3 national drug distribution and wholesalers. Based in N. Amityville, NY.

● Implemented programs and solutions designed for optimizing operations and reimbursements.

● Utilized Challenger Sales methods, consultative selling strategies, and industry knowledge to educate customers, tailor solutions to their needs, and take control of the sales processes.

● Managed assigned territories with regular calls and visits that nurtured positive relationships while contributing to overall sales goals and strategic objectives.

● Coordinated with internal business partners and to execute continuous improvement strategies.

● Assisted customers in development and execution of retail merchandising and marketing strategies

● Advised customers on best practices in Medication Therapy Management execution, managed care initiatives, and inventory management.

● Partnered with Business Development Managers to identify and qualify new business prospects.

● Conducted onboarding and training sessions for new and existing customers requiring assistance with ordering systems, provider network services, unsaleable returns programs, and front end solutions. Sales & Marketing Associate, D rug Guild Group ( January 2012 thru April 2015) Regional buying group owned & operated by independent pharmacy owners. Based in Parsippany, NJ. AL GARBUZ h ttps://

646-***-**** Staten Island, NY 10301

● Maintained and serviced existing accounts through consistent engagement and proactive management.

● Initiated sales and relationship building processes by understanding prospects’ needs and assessing tactical solutions best suited to meet those needs.

● Supported and trained pharmacy employees in web and ordering portal operations.

Marketing Associate, E cho Care Specialty Pharmacy ( February 2010 thru January 2012) Established retail & specialty pharmacy serving states of NY, NJ, and PA. Based in Brooklyn, NY.

● Presented and implemented specialty pharmacy services and solutions to medical providers caring for patients with complex and specific disease states.

● Managed communications and expectations with providers to expedite and improve fulfillment and delivery processes.

● Developed and nurtured relationships with medical sites and providers in need of specialty class and trade medications.

Healthcare IT Manager, E cho Drugs ( August 2009 thru July 2012) Large community pharmacy with retail and clinical lines of business. Based in Brooklyn, NY.

● Developed processes and guidelines for regulatory and billing compliance.

● Managed electronic billing systems and processes.

● Oversaw pharmacy’s website development projects and digital marketing initiatives.

● Maintained pharmacy’s internal computer systems.

● Supported pharmacy staff in daily computer operations. SKILLS & COMPETENCIES

● Extensive background in retail pharmacy operations and inventory management best practices.

● Thoroughly familiar with wholesale and buy side processes of drug distribution.

● Experienced in specialty pharmacy workflows and business dynamics.

● Solid understanding of HIPAA compliance and clinical coding compliance.

● Knowledgeable in healthcare information management and healthcare informatics

● Familiarity with medical terminology, pharmacology, ICD/CPT coding, and medical billing procedures.

● Skilled in EHR implementation & paper to electronic transition methodologies.

● Working knowledge of and other CRM and Inbound Marketing platforms.

● Proficiency in digital marketing strategy development and SEO execution.

● Fluent in Russian.


● CompTIA Healthcare IT Technician, February 2016

● CIW Certified Database Design Specialist, October 2013

● CompTIA A+ Computer Technician, February 2013


● BS, Healthcare Informatics, 2016, W estern Governors University

● BA, Web Design & Desktop Publishing, 2004, T ouro College

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