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Field Service Technician

Concord, North Carolina, United States
October 25, 2016

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Professional Summary: To contribute acquired technical experiences and Project Management skills in a growing organization, where I may add value to the organization overall success.

Professional Experience:

Field Service Technician, 9/16 to Present

Troubleshoot and test equipment

Test/ tone cat5, cat5e, and cat6 cabling

Terminate jacks and test port

Deliver exceptional customer service

Repair/ replace scales, scanners, handhelds, printers or pos equipment

Route Manager, 03/15 to 08/11/16

Inland Waste Solutions, Memphis, Tn 38118

Conduct Route Audits, Driver Observations, Complaint investigations, Damage Repair/Replacements

Responsible for the care and completion of 17 residential routes

Ensure contract metrics are met through training, staffing, and maintenance

Skilled in Desert Micro, Elemos, and Vehicle path software

Class B CDL

Field Services Technician Intern, 09/14 to 02/15

Ericsson FSO Southeast, Charlotte, NC 28208

Controls access to client’s facility through a comprehensive screening process.

Assists visitors with a legitimate need to gain entry to the facility.

Assist with Shipping and Receiving, Audits, and PMI’s

Calibrate antennas according to installation specs

Area Manager, 2009 to 2014

Professional Security Service, Charlotte, NC 28273

Controls access to client’s facility through a comprehensive screening process.

Assists visitors with a legitimate need to gain entry to the facility.

Supervises and coaches thirty nine security officers to ensure their maximum potential is attained.

Responsible for keeping track of time and attendance. Oversees security functions for multiple call centers consisting of 1400 employees and maintained scattered sites throughout Charlotte, NC.

Armed in North and South Carolina and possess the ability to train.

Project Manager 2003 – 2009

Inland Service Corporation, Charlotte NC 28208

Managed thirty employees and office operations. Delivered expected business value as defined by the key performance indicators for City of Charlotte West Quadrant Solid Waste Collection.

Planned and managed assigned resources to achieve company goals and minimized overhead which resulted in $145,000 being saved in the first five months which included payroll, shop and office expenditures.

Identified opportunities for process improvements and made recommendations for change.

Senior Radar Operator, 1994 - 2001

Army National Guard, Charlotte, NC

Developed antenna subsystems and contributed to pushing phased array technology.

Assisted staff with systems development for synthetic aperture radar, remote sensing, communications applications, mission analysis, requirements management, design, integration, and test.

Oversaw staging, testing, and implementation of the team’s design in the operational environment.

Distributed antenna systems for indoor transmission.

Conducted GPS training, and Professional Leadership and Development classes.


ITT Technical Institute, Charlotte, NC

Associate Applied Science- Network System Administration: Expected 03/2015 GPA 3.39


Supervision and Leadership, 2012

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