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Manager Customer Service/ Experienced Optician

Arlington, Texas, United States
October 25, 2016

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Jenifer Gallman

**** *********** ** *** ****, Arlington, Tx 76014

Home: 817-***-**** • Cell: 256-***-****

Experienced, responsible optician with strong clinical and people skills. Excellent communication skills demonstrated by 20 years of experience in the optical industry. Experienced manager with excellent patient and project management skills. Action-oriented with strong ability to communicate effectively with patients, insurance billing, and business associates. Optician with management experience and exceptional people skills. Versed in frame selections, contact lens insertions, cutting and edging of lenses and patient work up. Experienced with using Humphrey VF, NCT machines and auto refractors. Desires a challenging role as a Optician/ Optometric technician.

Focused on customer satisfaction

Skilled multi-tasker

Detail oriented

Experienced Optician, 20 yrs.

Frame repair specialist

Eyeglasses expert

Presbyopia knowledge

HIPAA compliant

Tinting expertise

Vision Center Manager, 09/2012 to 06/2016

Wal-mart Arlington, Tx

Created annual goals, objectives and budget and made recommendations to reduce costs. Administered, directed and coordinated the activities of the staff. Served as liaison between optometrist, clinical staff and the community. Expertly planned, coordinated, organized and directed all operations of the Vision Center. Provided thorough supervision for day-to-day operations of facility in accordance with set policies and guidelines. Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff as needed. Jumped in to fill gaps in customer service when necessary. Optician, 02/2001 to 09/2014

Wal-mart Boaz, Al

Instructed patients on the proper care of eyeglasses and contact lenses. Wrote clear, detailed work orders and instructions for grinding lenses and fabricating eyeglasses. Heated, shaped and bent plastic and metal frames to adjust eyeglasses for clients. Confirms that frames were correctly built with facial and eye measurements and optical prescriptions. Maintained organized records of customer prescriptions, work orders and payments. Obtained detailed medical and personal data for patient charts and records. Observed and documented patient status and reported patient complaints to the Optometrist. Prepared patient rooms prior to their arrival. Greeted customers promptly and responded to questions. Helped customers find store locations PROFESSIONAL SUMMARY



and complete purchases.

Receptionist/ optician, 02/1997 to 10/2000

Arab Optical Arab, Al

Recommended and helped customers select merchandise based on their needs. Fielded an average of 100 customer/patient calls per day. Scheduled and maintained appointments. Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions. Executed accounts receivable reporting enhancements and reconciliation procedures. Calculated figures such as discounts, percentage allocations and credits. Verified details of transactions, including funds received and total account balances. Managed medical supply inventory, insurance records, patient charts and company files using online tracking system. Updated patient accounts and information on a daily basis. High School Diploma: 1993

Arab High School Arab, Al

Emergency Medicine, 1995

Snead State Community College Boaz, Al

Coursework in Emergency Medicine basic training.

Business references:

Destiny Walls,ABOC- Wal-mart Vision Center Manager, Boaz, Al. 256-***-****

Dr. Suzanne Holmes, O.D.- Guntersville Eye Clinic, Guntersville, Al. 256-***-****

Dr. Shonda Wood, O.D.- Vision Alabama (Formerly Wood Family Eye Care) Springville, Al


Mark Litzinger- Regional Manager Wal-Mart. Texas Region 479-***-****

Personal references:

Brandy Kremer-Personal friend- 256-***-****

Jennifer Saum-Vest -Personal friend- 407-***-****

Jesus (Jesse) Pacheco-friend and work associate- 817-***-**** Rhiannon Johnson- Personal friend- 972-***-****



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