James Vincent

832-***-**** (c) acw8fv@r.postjobfree.com

BUSINESS / IT / TIDAL ANALYST

Successful IT Analyst committed to improving processes and enhancing productivity with extensive experience in batch scheduling, quality assurance inspection, specification writing expertise, developer and engineer facilitation, statistical analysis and Total Quality Management methodology application.

ACHIEVEMENTS

PROCESS ORIENTED Implemented new batch scheduling tool to encompass requirements, written

Specifications, procedures and training to developers and end users.

ANALYTICAL Received multiple awards for the identification and implementation of innovative

solutions to daily operational issues resulting in streamlined batch jobs, improved

productivity and achievement of service level agreements.

RESULTS ORIENTED Improved and implemented processes to decrease batch run times by 20% - 40%.

Established testing criteria and processes to meet engineering specs which reduced

Cycle time from 7-10 days to less than 3 days while realizing an increase of 30% of

Production.

BALANCED Strong community involvement displayed in a variety of volunteer efforts with local

charities. High degree of integrity and accountability as described by leadership and

peers.

EXPERIENCE

TEKSystems / CONTRACTING TO CATERPILLAR INC. 2/2016-7/2016

IT Analyst II

Utilize Tidal Enterprise Scheduler functions to establish job streams with complex dependencies, managed intricate calendar schedules, Tidal agent installations with specific deliverables to 50 plus application teams throughout Caterpillar.

Monitored and interacted with jobs providing level 2 support assisted with defining critical schedule dependencies. In addition to Job stream analysis and provided recommendations for optimization of schedule performance.

Implementation and documentation of best practices, processes and training to level 1 operations/application teams.

Defined and implemented ongoing operational support model.

Managed maintenance and emergency outage windows on critical application servers.

Coordinated with application teams to onboard into Enterprise Tidal environment as per the defined operational support model.

VIVA USA / CONTRACTING TO CATERPILLAR INC. 2011-2015

IT Analyst II

Supported SAP projects to help create, schedule and design 22 functional team’s batch schedules for 7 releases and 4 deployments to Caterpillar plants to include the major East Peoria deployment.

Participated in projects, training and ongoing support as the subject matter expert for Tidal software implementation and batch scheduling. Schedule 3 – 6+ thousands of jobs daily.

Delivered client batch jobs for production and developers for the test environment.

KNOWLEDGE-BASED MARKETING 2008-2011

Processing Specialist

Supported 2 client portfolios with a combined member base of 660 million while sharing “on-call” responsibility of 13 additional client portfolios with a member base range of 60-700 million

Participated in projects, training and ongoing support as the subject matter expert for Tidal software implementation

Delivered client batch jobs for production and developers for the test environment.

HEWLETT PACKARAD/COMPAQ COMPUTER CORP 2000-2008

IT Developer / Engineer II (2003-2008)

Supported 500 functional teams on 2 separate Tidal master’s software, development and production, with 100,000 batch schedules each.

Designed, developed and delivered batch jobs as requested by clients for specific applications on the Tidal scheduling software.

Participated on projects with large scale batch jobs to ensure client specs and SLA’s were successfully met.

Created and implemented procedures for end users and support team to meet regulatory standards.

Multi-tasked between 500 functional teams that were non-SAP and SAP driven.

Level 2 Production Analyst (2000-2003)

Operated and monitored consoles, systems and all batch production application tools related to performing operational functions within Enterprise Operations Management, including batch scheduling, change and problem management and application utilities.

Assisted programmers and system analysts with testing and debugging new schedules and suites of schedules prior to moving to production for a seamless transaction.

TERADYNE, INC. – Nashua, New Hampshire 1985 – 1999

Engineering Inspector Lead (1992-1999)

Managed the quality of suppliers’ components for the connector division of this leading manufacturer of memory test machines including review of blueprints, management of deadlines and facilitation of meetings with the supplier to ensure a consistent delivery of quality components for production.

Developed mutual inspection programs utilizing the Optical Gauging Product (OGP) vision system resulting in a consistent level of quality and adherence to standards at the point of manufacturing and resulted in 30% increase of production.

CAD Draftsman (1985-1992)

Created/modified drawings of backplane connector, pins, and screw machined parts for memory test computers. Per engineering and customer requests and per Teradyne and DOD 100 standards.

EDUCATION

Daniel Webster College

Nashua, New Hampshire

Bachelor’s Degree in Business Management Associate’s Degree in Business Management

Arizona Automotive Institute

Glendale, Arizona

Electrical Drafting

TRAINING: Six Sigma Green Belt, Introduction Business Analyst and Essential Competencies, Healthcare Industry

Overview, Introduction into SQL

TECHNICAL SKILLS

Hardware: Sun Sparc, OGP, Windows PCs,

Software: Unix, windows, Seagate Ashwin, Tidal Software, MS Project, SAP 3.1, AutoCAD, Lotus Notes,

Maestro, Remedy, Primavera, IQ Navigator, HP Quality Center, Citrix.

Other: Proficient in Buehler grinding machines and OGP measurement systems.

Limited experience in JCL, mainframe, Informatica and SQL

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