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Customer Service Representative

Texas, United States
October 25, 2016

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Heather Mooneyham

**** ********

San Antonio, TX 78237

(210) ***-****


I'm currently looking for a full time position in an environment that offers a greater challenge increased benefits for my family and the opportunity to help the company announced efficiently and productively.


Associates of Applied Science in Business Management

March 2005

Hallmark Institute of Technology

10401 I-10 West

San Antonio, TX 78230


Exceptional listener and communicator who effectively convey information verbally and in writing

Highly analytical thinker that demonstrates talent for identifying scrutinizing improving and streamlining complex work processes

Computer-literate performer with extensive software proficiency covering wide writing applications

Flexible team player who thrives in environments required ability to effectively prioritize and juggle multiple concurrent projects

Innovative problem solver who can generate workable solutions and resolve complaints

Conscientious go-getter who is highly organized dedicated and committed to professionalism

Productive worker with solid work ethic who exerts optimal effort in successfully completing tasks

Enthusiastic knowledge hungry learner eager to meet challenges and quickly assimilate new concepts

Proven relationship builder with unsurpassed interpersonal skills

Results-driven achiever with exemplary planning and organizational skills along with a high degree of detail orientation


2013-2015 SWBC

5250 Prue Road, San Antonio, TX

Early Stage Collections

Made outbound phone calls regarding member's overdue payments on loans,credit cards, or overdrawn accounts for various financial institutions.

Updated call results and entered any other pertinent information into both SWBC and the appropriate FI's databases.

Processed electronic payments upon the member's approval using the ECM system.

Referred complex questions, problems or client complaints promptly and accurately to the appropriate resources to ensure customer satisfaction

2013 Transcom 6660 First Park Ten Blvd, San Antonio, TX

Customer Service Representative

Answered inquiries and provided information to customers

Recorded details of comments, inquiries, complaints, and required actions for each call

Documented and escalated customer complaints

Accessed and processed information such as customer verification application forms and requests

2005-2007 Culver's

5836 DeZavala, San Antonio, TX


Record customer orders both at the front counter as well as the drive thru

Received payment from customers and provided correct change

Processed credit card and debit card transactions

Kept track of cash drawer and ensured it was balanced at the end of my shift

2002-2004 Petsmart

5219 DeZavala, San Antonio, TX

Lead Cashier

Oversaw cash transactions and cash reconciliation

Trained newly hired cashiers on procedures and company policies

Ensured associates followed policies, safety procedures, and customer service standards

Maintained the checkout area and was sure it was clean, safe and organized

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