Coby D. Perry
Huntington Beach Ca
acw8fo@r.postjobfree.com
Professional Summary
Skilled and meticulous Retention Specialist with management experience displaying an exceptional history of strong customer service. Able to handle a wide variety of interactions with top-notch courtesy, professionalism and adherence. Outstanding multi-tasker who conveys financial data to financial and non-financial audience in a simple and effective manner. Seeking a position that will further develop and utilize client retention/accounts receivable expertise.
Work Experience
Aerotek Staffing
Carpet Installer 04/2016 to 05/2016
Installation and removal of carpet and ceramic tile
●Installation of commercial grade carpet for Kohl’s department store
●Removal of various ceramic tile ensuring not to damage existing tile
Brick Installer 11/2015 to 1/2016
Installation of brick and general labor at assigned sites
●Bricklaying for foundations to residential and commercial structures
●Installation of brick walkways
●Installation of asphalt for and parking lots
General Laborer 10/2015 to 11/2015
Installing and demolition of various structures at designated sites as assigned
●Remove and install theater seats for 24 venues within one structure
●Remove and replace topsoil
●General landscaping and trash removal as assigned
Home Retention Specialist
Stewart Lending Services/Bank of America 1/2015 to 9/2015
Educate borrowers on available retention programs such as Loan Modifications, Forbearance Plans, Repayment Plans and Reinstatements and as a last resort, usher them through the liquidation options such a Short Sale and Deed-In-Lieu and foreclosures alternatives.
●Fair Debt Collections Practices Act, and all applicable federal, state, and local regulations.
●Interview borrowers to understand their specific confidential financial situation
●Successfully de-escalate escalated calls thereby removing the customer anxiety barrier
●Identify and request the appropriate documents required for loan modification review
●Analyze financial situations and make modifications/workout options recommendations to resolve delinquency
●Answer inbound status inquiries regarding loss mitigation, modifications, short sale, deed-in-lieu and foreclosures
●Place outbound calls to request additional loan documentation to rectify delinquency
●Notify and ensure customers' understanding of status, time lines and obligations through the modification process
●Use interpersonal skills to deal effectively with internal partners and department managers
Highlights
Near perfect (98%) Adherence Rate (FCRA 100% and Internal Company Policies 95%)
Regularly Exceed Financial Benchmarks (EPP Goals, RPCs, Weekly Cure Rates)
Flooring Supervisor;
Northrup Grumman, Int'l Flooring & Premier Decking. 2/2003 to 03/2013
●Plan skilled removal and installation of soft and resilient floor coverings
●Complete advance site surveys with site administrators to determine best method of completion
●Determine materials and equipment required for job and prepare requisitions, billing and collections for same
●Plan and execute the sequence of work to be completed
●Confer with project manager to make sure that appropriate personnel are in place
●200nspect the quality and progress of work performed by Floor Covering Installers and Tile Layers
●Supervise installation of various floor coverings for government, military, industrial and other agencies
Certifications/Trainings/Compliance
●United States Army Veteran Honorable Discharge November 7 1990 – February 2 1997
● SAFE Act, Equal Credit Opportunity Act, Telephone Consumer Protection Act, Fair Credit Reporting Act
●Fair Debt Collections Practices Act (and all applicable federal, state and local regulations)
●Transportation Worker Identification Credential (TWIC) Card (Valid through 2018)
●US Pass Port (Valid through 2023)
●OSHA 10 (Valid through 11-3-2016)
●Citrix Receiver, Microsoft Office (Excel, Word and PowerPoint)
●Forklift Certification (Valid through June 16 2019)