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Customer Service Microsoft Office

California, United States
16 hr
October 25, 2016

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Coby D. Perry


Huntington Beach Ca

Professional Summary

Skilled and meticulous Retention Specialist with management experience displaying an exceptional history of strong customer service. Able to handle a wide variety of interactions with top-notch courtesy, professionalism and adherence. Outstanding multi-tasker who conveys financial data to financial and non-financial audience in a simple and effective manner. Seeking a position that will further develop and utilize client retention/accounts receivable expertise.

Work Experience

Aerotek Staffing

Carpet Installer 04/2016 to 05/2016

Installation and removal of carpet and ceramic tile

●Installation of commercial grade carpet for Kohl’s department store

●Removal of various ceramic tile ensuring not to damage existing tile

Brick Installer 11/2015 to 1/2016

Installation of brick and general labor at assigned sites

●Bricklaying for foundations to residential and commercial structures

●Installation of brick walkways

●Installation of asphalt for and parking lots

General Laborer 10/2015 to 11/2015

Installing and demolition of various structures at designated sites as assigned

●Remove and install theater seats for 24 venues within one structure

●Remove and replace topsoil

●General landscaping and trash removal as assigned

Home Retention Specialist

Stewart Lending Services/Bank of America 1/2015 to 9/2015

Educate borrowers on available retention programs such as Loan Modifications, Forbearance Plans, Repayment Plans and Reinstatements and as a last resort, usher them through the liquidation options such a Short Sale and Deed-In-Lieu and foreclosures alternatives.

●Fair Debt Collections Practices Act, and all applicable federal, state, and local regulations.

●Interview borrowers to understand their specific confidential financial situation

●Successfully de-escalate escalated calls thereby removing the customer anxiety barrier

●Identify and request the appropriate documents required for loan modification review

●Analyze financial situations and make modifications/workout options recommendations to resolve delinquency

●Answer inbound status inquiries regarding loss mitigation, modifications, short sale, deed-in-lieu and foreclosures

●Place outbound calls to request additional loan documentation to rectify delinquency

●Notify and ensure customers' understanding of status, time lines and obligations through the modification process

●Use interpersonal skills to deal effectively with internal partners and department managers


Near perfect (98%) Adherence Rate (FCRA 100% and Internal Company Policies 95%)

Regularly Exceed Financial Benchmarks (EPP Goals, RPCs, Weekly Cure Rates)

Flooring Supervisor;

Northrup Grumman, Int'l Flooring & Premier Decking. 2/2003 to 03/2013

●Plan skilled removal and installation of soft and resilient floor coverings

●Complete advance site surveys with site administrators to determine best method of completion

●Determine materials and equipment required for job and prepare requisitions, billing and collections for same

●Plan and execute the sequence of work to be completed

●Confer with project manager to make sure that appropriate personnel are in place

●200nspect the quality and progress of work performed by Floor Covering Installers and Tile Layers

●Supervise installation of various floor coverings for government, military, industrial and other agencies


●United States Army Veteran Honorable Discharge November 7 1990 – February 2 1997

● SAFE Act, Equal Credit Opportunity Act, Telephone Consumer Protection Act, Fair Credit Reporting Act

●Fair Debt Collections Practices Act (and all applicable federal, state and local regulations)

●Transportation Worker Identification Credential (TWIC) Card (Valid through 2018)

●US Pass Port (Valid through 2023)

●OSHA 10 (Valid through 11-3-2016)

●Citrix Receiver, Microsoft Office (Excel, Word and PowerPoint)

●Forklift Certification (Valid through June 16 2019)

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