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Sales Customer Service

High Point, North Carolina, United States
October 25, 2016

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Robert Outlaw

**** *** ********* ***** *********, NC 27282

336-***-**** /


North Carolina State Bar Certified Paralegal and North Carolina Department of Insurance Licensed Adjuster.

Career Objective is to find opportunities in successful law firms and/or insurance companies where my knowledge of the legal process, the intricacies of insurance and my years of success in business and customer service would prove to be an asset to the company and the client in managing their case and expectations or the claimant in processing their claim in a thorough, timely and professional manner.

Work Experience:

ADT 2016-Present

Winston-Salem, NC

Residential Sales Representative

• Consult and advise homeowners and small businesses owners on the features, benefits and costs on a security system to keep their locations safe from fire, gas leaks, and burglary.

Aon Hewitt 2014-2015

Winston-Salem, NC

Benefits Advisor

• Consulted with medicare eligible retirees to determine if a medicare supplement with a prescription drug plan or a medicare advantage plan would best suit their budget and health care situation

• Completed a telephonic enrollment and set their expectations

• Achieved recognition and bonuses for high call quality scores

• Achieved recognition and assignments to assist fellow team members with completion of their carrier certifications as well as prepare a list reference documents commonly needed on each call

APAC 2013-2014

Greensboro, NC

Call Center Insurance Agent

• Consulted with medicare eligible retirees to determine if a medicare advantage or a prescription drug plan would best suit their budget and health care situation

• Achieved recognition and bonuses for high levels of business written while maintaining superior call quality standards

Wells Fargo 2010-2013

Winston-Salem NC

Call Center Insurance Agent

• Consulted with the general public from all fifty states to review their needs for automobile, motorcycle, recreational vehicle, home and/or renters insurance

• Interviewed customers to get the information on drivers, vehicles and property information to secure appropriate quotes from several carriers to meet their needs, presented the insurance in an understandable way such that they could compare and contrast the quote against what they currently had and make a selection

• Served in the capacity of a SME (Subject Matter Expert) for twenty weeks over a two-year period

• Achieved a consistent record of meeting goal and maintaining high call quality scores

Metlife Inc. 2007-2009

Greensboro NC

Financial Services Representative

• Consulted with the general public and small business owners to determine their needs for financial products such as life insurance, annuities, disability insurance, long term care insurance, as well as investment products

• Presented the features and benefits of the product and assisted the customer in completing the application, and advised them of any underwriting requirements

• Achieved Super Starter Award in the first six months

Radioshack Corporation 1991-2006

Huntington Beach CA

District Sales Manager

• Led a district of 40 independently owned and operated RadioShack dealerships in the southern California area

• Promoted profitable sales growth through sales training, merchandising assistance, prospecting new markets, and maintaining good business relationships with the existing dealer base

• Earned multiple Incentive Trips

• Achieved Leaders Club Status

• Increased District Sales from six $6 to $13 million

Professional Development/Licenses:

• Sean Delaney Executive Leadership Training

• Real Estate License

• FINRA Securities License Series 7 and 66

• BEST, Basic Executive Sales Training

• North Carolina Life, Accident, Health, Disability, Long Term Care, and Medicare License

• North Carolina Personal Lines License

• North Carolina Notary

• North Carolina Adjuster License & Texas All Lines Adjuster License

• North Carolina State Bar Certified Paralegal


University of North Carolina at Chapel Hill

Bachelor of Arts and Sciences with a major in History and a minor in Philosophy

Guilford College

Paralegal Certification Graduate

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