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Technical Support Active Directory

Douglasville, Georgia, United States
October 26, 2016

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Toan Diep

**** ***** **

Douglasville, GA *****

Phone: 404-***-****


OBJECTIVE Obtain a position in Computer and Networking where my proven technical and skills can be utilized and enhanced.

QUALIFICATIONS Experience with Network support, including build-up, maintenance, upgrade, and installation of client, server hardware and software.

SKILLS • Environments: Unix, Linux, Windows 8/7/vista/xp/NT/2000, and MS-DOS.

• Language: HTML, XHTML, Pascal, Qbasic, Javascript.

• Browser: Internet Explorer, Google Chrome, Mozilla Firefox.

• Application: Back up .BAK, MS-Office that includes Access, Excel, Word, PowerPoint, Outlook, Adobe, PhotoShop, Macromedia, FrontPage, and Dreamweaver.

• Support Windows, Configure and troubleshoot Networking with focus on Windows 10/8/7/vista/xp/2000/NT. Migration Active Directory, Install computer hardware and software.

• Knowledgeable and experience with developing website and access Internet information resources. TCP/IP, HTTP, FTP, POP3, SMTP, HTML.

• Group Policy and User Accounts: IIS, DNS, DHCP Servers, Active Directory.

• Manage network with Virtual Network Computing and Terminal Services proficiently.

• 8 years Customer service excellently.


Ebryit, Kennesaw, Georgia.

• IT Consultant Technician/ Field Technician. Since May/2015 – Current..

Set up BIOS and Imaged of all kinds of electronic devices such as CPU, laptops, chrome book laptops using Symantec Ghostcast server . Deployment POS, Windows 7 and 8 systems. Upgrade and installed computers, printers and network system. Install printer script. Set up workstations and computer lab room. Setting up and experience with Etching machines using Coreidrawx5 and with stamping Inkcupnow machines. Upgraded chrome book, note book version. . Captured MAC address from Chrome books using Linux commands. Imaged tablets. checked, test to make sure they are joined domain, installed antivirus and named the domain. Experience working at KFC and school network system. Responsible for evaluation, testing, configuration, technical specifications and support of retail technology including routers, switches, firewalls, desktop computers and peripherals.

Corus360. Atlanta, Georgia.

• IT Computer technician. Since Feb/2014 – May/2014..

Clark Atlanta University, Georgia – subcontractor.

Migration and upgraded Active Directory Windows 2003 to Windows 2008 Server. Upgrade and deploy windows XP to windows 7. Install antivirus, Web remote Kaseya, Java, Adobe reader and flasher. Back up and recovery user profile using Acronis. Install HP, Canon, Ricoh local and network printer. Experience Lotus notes and Access Management.

Partner Professional Solutions. Ohio.

• IT Service Desk. Since Sept/2013 – Dec/2013

Wellstar Deveploment Center, Georgia – subcontractor.

Answer customer’s phone coming. Reset password user’s accounts in ConsoleOne Novell, Active Directory, IManager, and Entrust. Open and resolve ticket using Remedy. Remote and help troubleshoot issues in Epic Hyperspace environment workstations using Zenworks, Logmein123, RAS. Experience Citrix Receiver of using applications remotely through VPN SSL. Turn off pop up blocker. Install internal and external applications. Using of some basic Dos Commands. Instruct customer set up and using Hanku and Canto on Iphone and Ipad for remotely view applications. Experience ITExpert, Lotus Notes, Access Management.

Signature LLC. Georgia.

• IT Technician. Since Apr/2008 – Apr/2013

Repair, replace, install, upgrade point of sale peripherals, cables of desktops, scanner, receipt printer, laptops as field technician. Upgrade memory cards, software, and operating system of computers. Install wireless network cards and software. Responsible for troubleshooting and repairing environment issues including hardware, software & network to perform POS transactions. Ordering parts and supplies, includes built up brand new desktops. Install windows7 and windows8 and touch screen. Using Iteleport and teamviewer to control and maintain client and server machines. Installed Antivirus and remove unregistered software remotely using RAS.

Collaborative Technologies. Ellicott City, Maryland.

• Sprint/Nextel- McLean, Virginia - Subcontractor.

Technical Support Representative. Jan/2007 –Jan/2008.

Respond all of equipment of computers during the shift.

Repair and troubleshoot phones’ issues. Upgrade Profile Roaming List, and software of the phones. Upgrade software of CelleBrite machines.

Troubleshoot network, Integrated Cell System Services, Radio Frequency, barcode readers.

Perform technical support services: open, close tickets, update, track progressing of cell phone, and customer services.

Perform inventory management tasks: receive adjustment, transfer, and counting.

Perform multitasking: hand works, listen, answer phone calls, typing, computing, and fixing phones.

Perform leader skills: working together and train new employee.

Application using: Microsoft Offices, ICSS, P2K, ASI, RMS back and front office.

Pomeroy IT Solution. Hebron, Kentucky.

• Kaiser, Virginia – Subcontractor. Technical Support. Sep/2006 – Jan/2007.

Support deployment of GE Centricity RIS-IC Application which consists of J-Point Applications, and peripherals include: printers, en-touch, cash drawer, barcode readers, and wedge readers. Experience Lotus notes and Access Management.

Perform desktop tasks: turn off Pop-up blockers, adjust screen size, install of Centricity Icon.

Perform desktop technical support services: troubleshooting of physical hardware to include Scanners, Printers, Desktop computers, and Barcode printers.

Troubleshooting of Network Connection.

Troubleshooting of Operating System and company supported Software Applications.

Perform application, operating system and network configurations per Helpdesk instructions.

T&M Management services, Inc. Gainesville, Virginia.

Network Technician. Jul/2005 – Aug/2006.

Installed and setting up computers and printers, network environments including troubleshooting. Basic Unix and Linux command. Experience of Lotus notes and Access Management.

Set up Active Directory, group, and user’s accounts in Windows Server 2003. Install Internet Information Service, Domain Name System, Dynamic Host Configuration Protocol, Windows Internet Name Service components.

Wright Business Graphics. Portland, Oregon.

Network Administrator’s Assistant. Mar/2002 – Jun/2002

Built client and server computers XP/2000. Assembled hardware and installed software.

Managed and maintained PCs on mix OS mode including Mac and Windows 98/NT/2000.

Searched drivers’ software, and instructions to configure Linux OS to join the mix mode network.

Downloaded and updated security patches for Microsoft Windows OS.

Backed-up systems by full and incremental back up in Windows 2000 server.

Migrated web and FTP Windows NT 4.0 server to Windows 2000 Server.

Combined Virtual Networking Computing and Terminal Services.

Monitor switches, hubs and cabling are functioning properly.

Ensure that anti-virus definitions and patches are up-to-date on all servers and workstations.

Set up file and printer sharing.

Perform inventory.

FredMeyer. Vancouver, Washington State.

• Retail Customer Assistant. July/1999 – July/2004

Clark College. Vancouver, Washington State.

• Computer Lab Assistant. Jan/1999 – Jun/1999

Assembled hardware and installed software.

Managed and maintained PCs and printers in the Computer Lab.

Helped students using computers and applications software.

EDUCATION • Northern Virginia College. Oct 2006.

• Associate in Applied Science – Computer Network Administrator. June 2002. Clark College, Vancouver, Washington State. GPA: 3.59.

TRAINING • Windows Administrator. Feb 2002. Clark Community College.

• Windows 2000 Network/OS, Implement Windows 2000 Professional and Server, Implement Windows 2000 Infrastructure, Implement and Administering Windows 2000 Directory and Services, Windows 2000 Troubleshoot. Sept 2001. Clark community College.

• PC repair. Sept 2000. Clark Community College.

• Local Area Network and Networking Concepts. Feb 2000. Clark Community College.

COURSES • Beginning Programming, Dos 6.22, Qbasic.

• Mac Operating System.

• Novell Netware admin.

• Unix, Linux System Administration.

• Microsoft Application Essentials.

HONORS/ACTIVITIES • Honor degree of Associate in applied Science.

• Top Performer – TSR in Sprint/Nextel.

• Student Dean’s List.

• Excellent customer services certificate awards.

REFERENCES • Laura Lynn - Project Manager - EbryIT - W: 630-***-****

• Mike Garner – IT Manager – Clark Atlanta University – W: 770-***-****.

• Ron Taylor – ITSD Supervisor – Wellstar Development Center – C: (470) 226 - 6205.

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