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Customer Service Microsoft Office

Gresham, Oregon, 97030, United States
October 26, 2016

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Edgar F. Figueroa

**** ** ****** ***., *******, OR 97030



Short-term: To obtain a position in which I can grow professionally while continuing my education in the engineering field.

Mid-term: Complete my BA in mechanical engineering and be able to use it in the furthering of my career.

Long-term: To have a successful career in a management position. Experience

2013 - Present Myers Container, Portland, OR

Quality Manager

Maintain the ISO quality


Perform Quarterly Business Reviews and

Management Reviews as required.

Coordinate calibration of gauges

as required by quality program.

Approve document changes to ensure

consistency with quality program.

Audit the in-process quality

audits to verify effectiveness.

Review quality concerns and work with related

departments to determine solutions.

Review Non Conformances for

product review and root cause


Internal lead auditor for other

Myers facilities.

Verify new raw materials (i.e. paints, linings,

rings, gaskets) meet quality and customer


Kaizen/Lean Facilitator.

Certified Myers Container to comply with ISO 9001:2008 standards as of February of 2014. 2012 – 2013 Fix Auto, Gresham, OR

Auto Body Estimator Trainee

Customer service for Spanish

speaking customers

Use of Microsoft office

Use of estimating program



Assisting with scheduling and

estimating repairs

1999 - 2012 Toyo Tanso USA, Gresham, OR

Senior Process Technician/Vessel Specialist/Lead Technician

Schedule vessel runs Vessel maintenance and set-up

Supervise various shifts Train and mentor employees

Prepare water sample surveys Collaborate with other departments/engineers

Read blueprints Clean and prepare parts

Shipping and receiving Quality control (Wrote SOP’s)

Inventory control Certified forklift operator

Work on Word, Excel, PowerPoint, OPTO 22, AutoCAD Kaizan, 5 S and lean manufacturing principles are an integral part of our day to day operations. Education

Mt Hood Community College, Gresham, OR

Associates of Arts Degree

Credit requirements completed for the General Associates of Arts Degree ITT Technical Institute, Portland, OR


Studied AutoCAD and reading blueprints.

QAI Courses


Lead ISO auditor

Summary of Qualifications

I have extensive knowledge and experience in the manufacturing industry. I’ve lead shifts, created protocols and helped Myers Container implement ISO 9001:2008 and lean manufacturing principles and standards. I am in the process of continuing my education in the engineering field.

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